-17
NPS
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TP-LINK North America
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About TP-LINK North America's Brand
TP-Link is the world’s largest provider of wireless networking products and the third-largest provider of consumer networking equipment in the United States
Brand at a Glance
66%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
TP-LINK North America NPS
TP-LINK North America's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether TP-LINK North America's customers would recommend using the product based on a scale of -100 to 100.
TP-LINK North America Overall NPS
| 35% | Promoters |
|---|---|
| 13% | Passives |
| 52% | Detractors |
TP-LINK North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -43 | Mar 2023 | -43 |
Apr 2023 -32 | Apr 2023 | -32 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -22 | Aug 2023 | -22 |
Sep 2023 -25 | Sep 2023 | -25 |
Mar 2024 -20 | Mar 2024 | -20 |
Jun 2024 -16 | Jun 2024 | -16 |
Nov 2024 -19 | Nov 2024 | -19 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -17 | Feb 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TP-LINK North America NPS by Gender
TP-LINK North America's NPS was rated -42 by Male customers on Comparably.
Male
-42
TP-LINK North America's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
TP-LINK North America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TP-LINK North America NPS by Ethnicity
TP-LINK North America's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -34 | Other | -34 |
TP-LINK North America NPS by Age
TP-LINK North America's NPS was rated -100 points by customers ages 46-50 and customers ages 51-55 on Comparably.
TP-LINK North America NPS by Usage
TP-LINK North America's NPS was rated the highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
TP-LINK North America Customer Reviews
Out of the 4 TP-LINK North America customer reviews 0 were positive and 4 were constructive. TP-LINK North America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
TP-LINK North America Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of TP-LINK North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TP-LINK North America Customer Loyalty Score by Gender
TP-LINK North America's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
TP-LINK North America Customer Loyalty Score by Ethnicity
TP-LINK North America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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85
out of 100
Caucasian
70
out of 100
Other
TP-LINK North America Customer Loyalty Score by Age
TP-LINK North America's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TP-LINK North America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
51-55 40% | 51-55 | 40% |
TP-LINK North America Customer Loyalty Score by Usage
TP-LINK North America's Customer Loyalty score was rated the highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TP-LINK North America Customer Loyalty Score by Industry
TP-LINK North America's Customer Loyalty score was rated 40% by Accounting industry customers.
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TP-LINK North America Product Quality
2.6/5
TP-LINK North America has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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TP-LINK North America Product Information
TP-LINK North America’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TP-LINK North America's product the highest.
- Website
- https://www.tp-link.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into TP-LINK North America Product Quality
TP-LINK North America's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked TP-LINK North America Product Quality the Highest
Ranked TP-LINK North America Product Quality the Lowest
TP-LINK North America Product Quality Score by Gender
TP-LINK North America's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TP-LINK North America.
Male
2.4/5
Female
N/A
TP-LINK North America Product Quality Score by Ethnicity
TP-LINK North America's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TP-LINK North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.6 | Other | 2.6 |
TP-LINK North America Product Quality Score by Age
TP-LINK North America's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TP-LINK North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
TP-LINK North America Product Quality Score by Usage
TP-LINK North America's Product Quality score was rated the highest by customers who have used TP-LINK North America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TP-LINK North America Product Quality Score by Industry
TP-LINK North America's Product Quality score was rated 3.3 stars by Accounting industry customers.
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TP-LINK North America Pricing
TP-LINK North America ROI & Value For Money
2.6/5
TP-LINK North America has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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TP-LINK North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into TP-LINK North America ROI
TP-LINK North America's ROI score was rated highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked TP-LINK North America ROI the Highest
Ranked TP-LINK North America ROI the Lowest
TP-LINK North America ROI Score by Gender
TP-LINK North America's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TP-LINK North America.
Male
2.3/5
Female
N/A
TP-LINK North America ROI Score by Ethnicity
TP-LINK North America's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TP-LINK North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
TP-LINK North America ROI Score by Age
TP-LINK North America's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TP-LINK North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
TP-LINK North America ROI Score by Usage
TP-LINK North America's ROI score was rated the highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TP-LINK North America ROI Score by Industry
TP-LINK North America's ROI score was rated 2.6 stars by Accounting industry customers.
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TP-LINK North America Customer Satisfaction (CSAT)
TP-LINK North America Customer Satisfaction (CSAT) Score
26 / 100
TP-LINK North America has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TP-LINK North America Customer Satisfaction
TP-LINK North America's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked TP-LINK North America Customer Satisfaction the Highest
Ranked TP-LINK North America Customer Satisfaction the Lowest
TP-LINK North America Customer Satisfaction Score by Gender
TP-LINK North America's Customer Satisfaction score was rated 9 by Male customers on Comparably.
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9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 82% |
TP-LINK North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TP-LINK North America's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TP-LINK North America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
TP-LINK North America's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TP-LINK North America Customer Satisfaction Score by Age
TP-LINK North America's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
TP-LINK North America Customer Satisfaction Score by Usage
TP-LINK North America's Customer Satisfaction score was rated the highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TP-LINK North America Customer Service
2.2/5
TP-LINK North America has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About TP-LINK North America's Customer Service
Website
https://www.tp-link.com/
Quick Insights into TP-LINK North America Customer Service
TP-LINK North America's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked TP-LINK North America Customer Service the Highest
Ranked TP-LINK North America Customer Service the Lowest
TP-LINK North America Customer Service Score by Gender
TP-LINK North America's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TP-LINK North America.
Male
1.8/5
Female
N/A
TP-LINK North America Customer Service Score by Ethnicity
TP-LINK North America's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TP-LINK North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.3 | Other | 2.3 |
TP-LINK North America Customer Service Score by Age
TP-LINK North America's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
TP-LINK North America Customer Service Score by Usage
TP-LINK North America's Customer Service score was rated the highest by customers who have used TP-LINK North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TP-LINK North America Customer Service Score by Industry
TP-LINK North America's Customer Service score was rated 2.6 stars by Accounting industry customers.
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TP-LINK North America as an Employer
Consumer vs. Employees
TP-LINK North America scored a -17 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of TP-LINK North America would recommend the brand to a friend. ENPS measures how likely TP-LINK North America employees would recommend working at TP-LINK North America to a friend.
Net Promoter Score
-17
NPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
