34
NPS
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Trace Systems
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About Trace Systems' Brand
Technology Services
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Trace Systems NPS
Trace Systems's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Trace Systems's customers would recommend using the product based on a scale of -100 to 100.
Trace Systems Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Trace Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trace Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Trace Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trace Systems Product Quality
2.7/5
Trace Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Trace Systems Product Information
Trace Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.tracesystems.com
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
Trace Systems Pricing
Trace Systems ROI & Value For Money
2.7/5
Trace Systems has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Trace Systems Customer Satisfaction (CSAT)
Trace Systems Customer Satisfaction (CSAT) Score
50 / 100
Trace Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trace Systems Customer Service
2.7/5
Trace Systems has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Trace Systems's Customer Service
Address
1600 Tysons Boulevard, Suite 450, Mclean, VA
Website
http://www.tracesystems.com
Phone Number
7034143501
Trace Systems as an Employer
4.2/5
Trace Systems has a 4.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Trace Systems scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Trace Systems would recommend the brand to a friend. ENPS measures how likely Trace Systems employees would recommend working at Trace Systems to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
