67
NPS
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Brand Page
Trading Technologies
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About Trading Technologies' Brand
Trading Technologies develops and delivers professional trading software.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Trading Technologies CMO
Trading Technologies NPS
Trading Technologies's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Trading Technologies's customers would recommend using the product based on a scale of -100 to 100.
Trading Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Trading Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Oct 2023 66 | Oct 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trading Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Trading Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trading Technologies Product Quality
3.2/5
Trading Technologies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Trading Technologies' overall Product Quality score rated by its users and customers.
Trading Technologies Product Information
Trading Technologies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Productivity
SaaS
Trading Technologies Pricing
Trading Technologies ROI & Value For Money
3.7/5
Trading Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trading Technologies' overall ROI score rated by its users and customers.
Trading Technologies Customer Satisfaction (CSAT)
Trading Technologies Customer Satisfaction (CSAT) Score
50 / 100
Trading Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trading Technologies Customer Service
3.7/5
Trading Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Trading Technologies's Customer Service
Address
222 S Riverside Plaza, Suite 1100, Chicago, IL
Website
http://www.tradingtechnologies.com
Phone Number
312-476-1000
Trading Technologies as an Employer
3.5/5
Trading Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Trading Technologies scored a 67 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Trading Technologies would recommend the brand to a friend. ENPS measures how likely Trading Technologies employees would recommend working at Trading Technologies to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
