5
NPS
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Traeger Pellet Grills
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About Traeger Pellet Grills' Brand
Traeger Wood Pellet Grills have been the outdoor cooking choice of food enthusiasts. For
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Traeger Pellet Grills NPS
Traeger Pellet Grills's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Traeger Pellet Grills's customers would recommend using the product based on a scale of -100 to 100.
Traeger Pellet Grills Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Traeger Pellet Grills NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -9 | Feb 2023 | -9 |
Mar 2023 -9 | Mar 2023 | -9 |
Apr 2023 -4 | Apr 2023 | -4 |
May 2023 -8 | May 2023 | -8 |
Aug 2023 -4 | Aug 2023 | -4 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -1 | Oct 2023 | -1 |
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 6 | Feb 2024 | 6 |
Feb 2025 6 | Feb 2025 | 6 |
May 2025 1 | May 2025 | 1 |
Oct 2025 5 | Oct 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Traeger Pellet Grills NPS by Gender
Traeger Pellet Grills's NPS was rated -6 by Male customers on Comparably.
Male
-6
Traeger Pellet Grills's NPS was rated -6 by Male customers on Comparably.
41%
Promoters
12%
Passives
47%
Detractors
Female
N/A
Traeger Pellet Grills's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Traeger Pellet Grills NPS by Ethnicity
Traeger Pellet Grills's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -25 | Other | -25 |
Traeger Pellet Grills NPS by Age
Traeger Pellet Grills's NPS was rated -25 points by customers ages 66+ on Comparably.
Traeger Pellet Grills NPS by Usage
Traeger Pellet Grills's NPS was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
Over 10 Years -34 | Over 10 Years | -34 |
Traeger Pellet Grills Customer Reviews
Out of the 5 Traeger Pellet Grills customer reviews 3 were positive and 2 were constructive. Traeger Pellet Grills customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Traeger Pellet Grills Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Traeger Pellet Grills users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Traeger Pellet Grills Customer Loyalty Score by Gender
Traeger Pellet Grills's Customer Loyalty score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Traeger Pellet Grills.
Male
63%
Yes
Female
N/A
Yes
Traeger Pellet Grills Customer Loyalty Score by Ethnicity
Traeger Pellet Grills's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Traeger Pellet Grills.
75
out of 100
Caucasian
70
out of 100
Hispanic or Latino
33
out of 100
Other
Traeger Pellet Grills Customer Loyalty Score by Age
Traeger Pellet Grills's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Traeger Pellet Grills.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Traeger Pellet Grills Customer Loyalty Score by Usage
Traeger Pellet Grills's Customer Loyalty score was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Traeger Pellet Grills Customer Loyalty Score by Industry
Traeger Pellet Grills's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Traeger Pellet Grills Product Quality
3.6/5
Traeger Pellet Grills has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Traeger Pellet Grills Product Information
Traeger Pellet Grills’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Traeger Pellet Grills's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Traeger Pellet Grills Product Quality
Traeger Pellet Grills's Product Quality score was rated highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Traeger Pellet Grills Product Quality the Highest
Ranked Traeger Pellet Grills Product Quality the Lowest
Traeger Pellet Grills Product Quality Score by Gender
Traeger Pellet Grills's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Traeger Pellet Grills.
Male
3.2/5
Female
N/A
Traeger Pellet Grills Product Quality Score by Ethnicity
Traeger Pellet Grills's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Traeger Pellet Grills.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Other 2.7 | Other | 2.7 |
Traeger Pellet Grills Product Quality Score by Age
Traeger Pellet Grills's Product Quality score was rated 3.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Traeger Pellet Grills.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.2 | 66+ | 3.2 |
Traeger Pellet Grills Product Quality Score by Usage
Traeger Pellet Grills's Product Quality score was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Traeger Pellet Grills Product Quality Score by Industry
Traeger Pellet Grills's Product Quality score was rated 2.6 stars by Tech industry customers.
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Traeger Pellet Grills Pricing
Traeger Pellet Grills ROI & Value For Money
3/5
Traeger Pellet Grills has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Traeger Pellet Grills Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Traeger Pellet Grills ROI
Traeger Pellet Grills's ROI score was rated highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Traeger Pellet Grills ROI the Highest
Ranked Traeger Pellet Grills ROI the Lowest
Traeger Pellet Grills ROI Score by Gender
Traeger Pellet Grills's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Traeger Pellet Grills.
Male
2.9/5
Female
N/A
Traeger Pellet Grills ROI Score by Ethnicity
Traeger Pellet Grills's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Traeger Pellet Grills.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 2.2 | Other | 2.2 |
Traeger Pellet Grills ROI Score by Age
Traeger Pellet Grills's ROI score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Traeger Pellet Grills.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Traeger Pellet Grills ROI Score by Usage
Traeger Pellet Grills's ROI score was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Traeger Pellet Grills ROI Score by Industry
Traeger Pellet Grills's ROI score was rated 2.1 stars by Tech industry customers.
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Traeger Pellet Grills Customer Satisfaction (CSAT)
Traeger Pellet Grills Customer Satisfaction (CSAT) Score
55 / 100
Traeger Pellet Grills has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
17%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Traeger Pellet Grills Customer Satisfaction
Traeger Pellet Grills's Customer Satisfaction score was rated highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and rated lowest by customers who have used Traeger Pellet Grills's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Traeger Pellet Grills' Customer Satisfaction.
Ranked Traeger Pellet Grills Customer Satisfaction the Highest
Ranked Traeger Pellet Grills Customer Satisfaction the Lowest
Traeger Pellet Grills Customer Satisfaction Score by Gender
Traeger Pellet Grills's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
Traeger Pellet Grills Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Traeger Pellet Grills' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Traeger Pellet Grills' Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Traeger Pellet Grills' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Traeger Pellet Grills.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Traeger Pellet Grills Customer Satisfaction Score by Age
Traeger Pellet Grills's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Traeger Pellet Grills.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Traeger Pellet Grills Customer Satisfaction Score by Usage
Traeger Pellet Grills's Customer Satisfaction score was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Traeger Pellet Grills Customer Satisfaction Score by Industry
Traeger Pellet Grills's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Traeger Pellet Grills Customer Satisfaction Score by Industry",
"text": "Traeger Pellet Grills's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Traeger Pellet Grills's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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}Traeger Pellet Grills Customer Service
3.3/5
Traeger Pellet Grills has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Traeger Pellet Grills's Customer Service
Address
1215 E Wilmington Ave, Salt Lake City, UT 84106
Website
http://www.traegergrills.com/
Phone Number
(503) 594-2155
Quick Insights into Traeger Pellet Grills Customer Service
Traeger Pellet Grills's Customer Service score was rated highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and rated lowest by customers who have used Traeger Pellet Grills's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Traeger Pellet Grills' Customer Service score.
Ranked Traeger Pellet Grills Customer Service the Highest
Ranked Traeger Pellet Grills Customer Service the Lowest
Traeger Pellet Grills Customer Service Score by Gender
Traeger Pellet Grills's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Traeger Pellet Grills.
Male
3/5
Female
N/A
Traeger Pellet Grills Customer Service Score by Ethnicity
Traeger Pellet Grills's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Traeger Pellet Grills.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Other 2.7 | Other | 2.7 |
Traeger Pellet Grills Customer Service Score by Age
Traeger Pellet Grills's Customer Service score was rated 2.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Traeger Pellet Grills.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
Traeger Pellet Grills Customer Service Score by Usage
Traeger Pellet Grills's Customer Service score was rated the highest by customers who have used Traeger Pellet Grills's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Traeger Pellet Grills Customer Service Score by Industry
Traeger Pellet Grills's Customer Service score was rated 2.5 stars by Tech industry customers.
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Traeger Pellet Grills as an Employer
3.9/5
Traeger Pellet Grills has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Traeger Pellet Grills scored a 5 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Traeger Pellet Grills would recommend the brand to a friend. ENPS measures how likely Traeger Pellet Grills employees would recommend working at Traeger Pellet Grills to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
