8
NPS
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Brand Page
TransLink
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About TransLink's Brand
TransLink is Metro Vancouver's regional transportation authority.
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
TransLink NPS
TransLink's Net Promoter Score (NPS) is a 8 with 48% Promoters, 12% Passives, and 40% Detractors. Net Promoter Score tracks whether TransLink's customers would recommend using the product based on a scale of -100 to 100.
TransLink Overall NPS
| 48% | Promoters |
|---|---|
| 12% | Passives |
| 40% | Detractors |
TransLink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 31 | Aug 2023 | 31 |
Oct 2023 28 | Oct 2023 | 28 |
Nov 2023 26 | Nov 2023 | 26 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 16 | Feb 2024 | 16 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 7 | May 2024 | 7 |
Aug 2024 11 | Aug 2024 | 11 |
Sep 2024 6 | Sep 2024 | 6 |
Feb 2025 8 | Feb 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransLink NPS by Gender
Male customers rated TransLink's NPS 29 points higher than Female customers.
Male
29
TransLink's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
0
TransLink's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
TransLink NPS by Ethnicity
TransLink's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
TransLink NPS by Age
TransLink's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
TransLink NPS by Usage
TransLink's NPS was rated the highest by customers who have used TransLink's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Over 10 Years -34 | Over 10 Years | -34 |
TransLink Customer Reviews
Out of the 5 TransLink customer reviews 5 were positive and 0 were constructive. TransLink customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TransLink Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of TransLink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TransLink Customer Loyalty Score by Gender
Male customers rated TransLink's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TransLink.
Male
100%
Yes
Female
70%
Yes
TransLink Customer Loyalty Score by Ethnicity
TransLink's Customer Loyalty score was rated 82% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TransLink.
82
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
TransLink Customer Loyalty Score by Age
TransLink's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TransLink.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
TransLink Customer Loyalty Score by Usage
TransLink's Customer Loyalty score was rated the highest by customers who have used TransLink's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TransLink Product Quality
3.4/5
TransLink has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TransLink's overall Product Quality score rated by its users and customers.
TransLink Product Information
TransLink’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.translink.ca/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Quick Insights into TransLink Product Quality
TransLink's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used TransLink's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TransLink's Product Quality.
Ranked TransLink Product Quality the Highest
Ranked TransLink Product Quality the Lowest
TransLink Product Quality Score by Gender
Male customers rated TransLink's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TransLink.
Male
3.7/5
Female
3.4/5
TransLink Product Quality Score by Ethnicity
TransLink's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TransLink.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
TransLink Product Quality Score by Age
TransLink's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TransLink.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 4.6 | 31-35 | 4.6 |
TransLink Product Quality Score by Usage
TransLink's Product Quality score was rated the highest by customers who have used TransLink's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TransLink Pricing
TransLink ROI & Value For Money
3.6/5
TransLink has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TransLink's overall ROI score rated by its users and customers.
Quick Insights into TransLink ROI
TransLink's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used TransLink's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TransLink's ROI score.
Ranked TransLink ROI the Highest
Ranked TransLink ROI the Lowest
TransLink ROI Score by Gender
TransLink's ROI score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TransLink.
Male
4.1/5
Female
4.1/5
TransLink ROI Score by Ethnicity
TransLink's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TransLink.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
TransLink ROI Score by Age
TransLink's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TransLink.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 4.8 | 31-35 | 4.8 |
TransLink ROI Score by Usage
TransLink's ROI score was rated the highest by customers who have used TransLink's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TransLink Customer Satisfaction (CSAT)
TransLink Customer Satisfaction (CSAT) Score
66 / 100
TransLink has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
29%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
7%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TransLink Customer Satisfaction
TransLink's Customer Satisfaction score was rated highest by customers who have used TransLink's products/services for 2 to 5 Years, and rated lowest by customers who have used TransLink's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TransLink's Customer Satisfaction.
Ranked TransLink Customer Satisfaction the Highest
Ranked TransLink Customer Satisfaction the Lowest
TransLink Customer Satisfaction Score by Gender
Male customers rated TransLink's Customer Satisfaction score 36 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TransLink.
86 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
TransLink Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TransLink's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TransLink.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
TransLink's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TransLink.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
TransLink Customer Satisfaction Score by Age
TransLink's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TransLink.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 100% |
TransLink Customer Satisfaction Score by Usage
TransLink's Customer Satisfaction score was rated the highest by customers who have used TransLink's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TransLink Customer Service
3.4/5
TransLink has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TransLink's overall Customer Service score rated by its users and customers.
About TransLink's Customer Service
Address
6800 14th Avenue, Westminster, MA V3N 4S7 Canada
Website
http://www.translink.ca/
Quick Insights into TransLink Customer Service
TransLink's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used TransLink's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TransLink's Customer Service score.
Ranked TransLink Customer Service the Highest
Ranked TransLink Customer Service the Lowest
TransLink Customer Service Score by Gender
Male customers rated TransLink's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TransLink.
Male
3.8/5
Female
3.5/5
TransLink Customer Service Score by Ethnicity
TransLink's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TransLink.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
TransLink Customer Service Score by Age
TransLink's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TransLink.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.6 | 31-35 | 4.6 |
TransLink Customer Service Score by Usage
TransLink's Customer Service score was rated the highest by customers who have used TransLink's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TransLink as an Employer
3.3/5
TransLink has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
TransLink scored a 8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TransLink would recommend the brand to a friend. ENPS measures how likely TransLink employees would recommend working at TransLink to a friend.
Net Promoter Score
8
NPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
