40
NPS
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TransRe
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About TransRe's Brand
TransRe offered clients capacity, expertise and creativity necessary to structure programs across the full spectrum of property.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
TransRe NPS
TransRe's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether TransRe's customers would recommend using the product based on a scale of -100 to 100.
TransRe Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
TransRe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 33 | Jun 2021 | 33 |
Apr 2022 50 | Apr 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
May 2023 17 | May 2023 | 17 |
Sep 2023 29 | Sep 2023 | 29 |
Aug 2024 25 | Aug 2024 | 25 |
Jan 2025 40 | Jan 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransRe Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of TransRe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TransRe Product Quality
4/5
TransRe has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TransRe Product Information
TransRe’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.transre.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
FinTech
Insurance
TransRe Pricing
TransRe ROI & Value For Money
3.7/5
TransRe has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TransRe Customer Satisfaction (CSAT)
TransRe Customer Satisfaction (CSAT) Score
100 / 100
TransRe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TransRe Customer Service
3.7/5
TransRe has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About TransRe's Customer Service
Address
One Liberty Plaza 165 Broadway, New York City, NY 10006
Website
http://www.transre.com/
Phone Number
12123652170
TransRe as an Employer
2.8/5
TransRe has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TransRe scored a 40 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of TransRe would recommend the brand to a friend. ENPS measures how likely TransRe employees would recommend working at TransRe to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
