TRANZACT Employee Reviews
Out of 103 TRANZACT employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping TRANZACT improve their work culture. The Sales team, with 25% positive reviews, reports the best experience at TRANZACT compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Tenacity and willing to work however ling it takes.
Open, honest, transparent, put enployees at the center
Company leadership team is authentic and very supportive to feedback
They're very smart and open to communication and collaboration. They work really hard but enjoy having fun as well. They're honest and direct.
Open door policy, invested in me as a person, fun and relatable people who want to do good work and appreciate everyone's talents. I feel safe and appreciated by them.
What does the leadership team need to get better at?
Everything. Training, answering questions, etc.
Coaching. Caring. Being present. Actually answer their phones
Train your employees correctly so they can be successful.
Management and training process is a mess
Review from Sales Dept
Acknowledging that most of the top sellers are also the least compliant and that the comp plan they provide encourages bad business practices
Review from Sales Dept
What is the best part about your compensation package?
Its a competitive package with lots of opportunity for growth
Employer paid life insurance, health benefits, a set amount of free mental health sessions per year
Comissions and compensation and health benefits
Solid structure starting out here
The best part of the compensation pkg is the insurance and 401k.
Why do you feel undervalued and what would make you feel better about your compensation?
Very low compensation structure and hourly rate in comparison to what one can get as an independent agent.
Every month when i look at the comp plan that changes every month.
Poor commission structure. Low wages, benefits are garbage.
They changed compensation plans so we wouldn
Review from Sales Dept
I feel as though the leadership is undervaluing and underpaying the agents, who are the ones making the company money. Depending on how many sales an agent has for the month, there may not be any commission paid to them, and that minimum is consistently going up every month.
Review from Sales Dept
What are some of the best things about your team?
Motivated, innovative, collaborativea dn truly care about the work they do
I love the people I work with every day - People are smart and very passionate about what they do
Open, upbeat, kind, hardworking and fun
The energy, the closeness, how we motivate each other
The co-workers i have the pleasure of interacting with every day.
What do your coworkers need to improve and how could you work together better?
Actually have an environment remotely where coworkers can speak with eachother and share information.
Childish coworkers, cliquey groups, felt like HS not a professional office.
Communication is key for everything to run smoothly
Review from Sales Dept
The meetings are wastes of time and usually full of news about them paying us less.
Review from Sales Dept
What is most positive about the culture and environment at your company?
The company has different cultures, and I get to interact with them.
People genuinely care and are very direct
We don't quit! When we fail we get back up quicker than you can clock out mistakes. We do a lot of events to keep things interesting, pajama days and spirit weeks.
The company culture is the best I've experienced in a very ling time. Inclusive to all people
The people are great people. It would be exceptionally difficult to leave this company knowing how wonderful my coworkers are and that we're actually doing good for people.
What needs to change to make the company culture better?
If the company cared about their employees
Transparency and honesty. Management gaslights.
I believe the commission needs to be more fair to the agents doing the work, and be available at the beginning of the month. I also would like to see top agents help responsible for their non-compliance. The most praised agents, also getting paid the most, are getting there by abusing the system.
Review from Sales Dept
A value needs to be put on the quality of the enrollment instead of the quantity of enrollments. These are people's lives we're changing. There are a lot of people working here that view these vulnerable people as a paycheck and nothing else.
Review from Sales Dept
They need to start caring about their employees.
Review from Sales Dept
What did you like most about the interview process?
They asked me questions about my background.
Good and honest interview process
Interacting with different people from different parts of business
Falsely made the company appear to be completely different than reality.
Easy going process and made to feel like I would be a valued employee if sekected.
What would you improve about your company's interview process?
Quicker it shouldn’t take
Review from Sales Dept
What makes you most happy at work?
I get to help review clients' applications and make sure they are happy with what they have.
The people - Everyone is so supportive and it feels like a family
Remote work and a leadership team that cares about the team.
I work with great people. My boss is exceptional - she does great work, leads by example, and produces great results herself. She drives me to be better. My coworkers are my friends, and who doesn't want to spend all day with friends?
What's going wrong and how can it be improved?
Agents outright lie, deceive ans confuse customers to get the sale. Poor business ethics.
Everything and more communication and treating people fairly
Review from Sales Dept
They should better understand their employees
Review from Sales Dept
As far as how customers perceive the business, we are ruining our reputation by calling customers every two hours every day - this does not make them want to work with us. Also telling them we received a request from them when their information was given by their insurance company is misleading.
Review from Sales Dept
Any concerns staff voice 9/10 we are told to deal with it. Upper management wants to pretend everything is fine and that the staff is expendable.
Review from Sales Dept
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What would you most like to see improved at your company?
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