TRANZACT Employee Reviews
Out of 103 TRANZACT employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping TRANZACT improve their work culture. The Sales team, with 25% positive reviews, reports the best experience at TRANZACT compared to all other departments at the company.
What does the leadership team need to get better at?
Everything. Training, answering questions, etc.
Coaching. Caring. Being present. Actually answer their phones
Train your employees correctly so they can be successful.
Management and training process is a mess
Review from Sales Dept
Acknowledging that most of the top sellers are also the least compliant and that the comp plan they provide encourages bad business practices
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Very low compensation structure and hourly rate in comparison to what one can get as an independent agent.
Every month when i look at the comp plan that changes every month.
Poor commission structure. Low wages, benefits are garbage.
They changed compensation plans so we wouldn
Review from Sales Dept
I feel as though the leadership is undervaluing and underpaying the agents, who are the ones making the company money. Depending on how many sales an agent has for the month, there may not be any commission paid to them, and that minimum is consistently going up every month.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Actually have an environment remotely where coworkers can speak with eachother and share information.
Childish coworkers, cliquey groups, felt like HS not a professional office.
Communication is key for everything to run smoothly
Review from Sales Dept
The meetings are wastes of time and usually full of news about them paying us less.
Review from Sales Dept
What needs to change to make the company culture better?
If the company cared about their employees
Transparency and honesty. Management gaslights.
I believe the commission needs to be more fair to the agents doing the work, and be available at the beginning of the month. I also would like to see top agents help responsible for their non-compliance. The most praised agents, also getting paid the most, are getting there by abusing the system.
Review from Sales Dept
A value needs to be put on the quality of the enrollment instead of the quantity of enrollments. These are people's lives we're changing. There are a lot of people working here that view these vulnerable people as a paycheck and nothing else.
Review from Sales Dept
They need to start caring about their employees.
Review from Sales Dept
What would you improve about your company's interview process?
Quicker it shouldn’t take
Review from Sales Dept
What's going wrong and how can it be improved?
Agents outright lie, deceive ans confuse customers to get the sale. Poor business ethics.
Everything and more communication and treating people fairly
Review from Sales Dept
They should better understand their employees
Review from Sales Dept
As far as how customers perceive the business, we are ruining our reputation by calling customers every two hours every day - this does not make them want to work with us. Also telling them we received a request from them when their information was given by their insurance company is misleading.
Review from Sales Dept
Any concerns staff voice 9/10 we are told to deal with it. Upper management wants to pretend everything is fine and that the staff is expendable.
Review from Sales Dept
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