-52
NPS
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TravelCenters of America
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About TravelCenters of America's Brand
"TravelCenters of America owns and operates a chain of travel centers that offers diesel fuel, gasoline, truck repair and maintenance services."
Brand at a Glance
67%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
TravelCenters of America NPS
TravelCenters of America's Net Promoter Score (NPS) is a -52 with 22% Promoters, 4% Passives, and 74% Detractors. Net Promoter Score tracks whether TravelCenters of America's customers would recommend using the product based on a scale of -100 to 100.
TravelCenters of America Overall NPS
| 22% | Promoters |
|---|---|
| 4% | Passives |
| 74% | Detractors |
TravelCenters of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -54 | Oct 2023 | -54 |
Nov 2023 -57 | Nov 2023 | -57 |
Feb 2024 -57 | Feb 2024 | -57 |
Mar 2024 -56 | Mar 2024 | -56 |
May 2024 -52 | May 2024 | -52 |
Aug 2024 -48 | Aug 2024 | -48 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -49 | Dec 2024 | -49 |
Jan 2025 -49 | Jan 2025 | -49 |
May 2025 -51 | May 2025 | -51 |
Oct 2025 -51 | Oct 2025 | -51 |
May 2026 -53 | May 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TravelCenters of America NPS by Gender
TravelCenters of America's NPS was rated -50 by both Female and Male customers on Comparably.
Male
-50
TravelCenters of America's NPS was rated -50 by Male customers on Comparably.
21%
Promoters
8%
Passives
71%
Detractors
Female
-50
TravelCenters of America's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
TravelCenters of America NPS by Ethnicity
TravelCenters of America's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
TravelCenters of America NPS by Age
TravelCenters of America's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
TravelCenters of America NPS by Usage
TravelCenters of America's NPS was rated the highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years -100 | Over 10 Years | -100 |
TravelCenters of America Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of TravelCenters of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TravelCenters of America Customer Loyalty Score by Gender
Male customers rated TravelCenters of America's Customer Loyalty score 26% higher than Female customers.
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Male
81%
Yes
Female
55%
Yes
TravelCenters of America Customer Loyalty Score by Ethnicity
TravelCenters of America's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TravelCenters of America.
64
out of 100
Caucasian
TravelCenters of America Customer Loyalty Score by Age
TravelCenters of America's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TravelCenters of America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
56-60 78% | 56-60 | 78% |
TravelCenters of America Customer Loyalty Score by Usage
TravelCenters of America's Customer Loyalty score was rated the highest by customers who have used TravelCenters of America's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TravelCenters of America Customer Loyalty Score by Industry
TravelCenters of America's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TravelCenters of America Product Quality
2.5/5
TravelCenters of America has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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TravelCenters of America Product Information
TravelCenters of America’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated TravelCenters of America's product the highest. Reviewers from the Transportation industry rated TravelCenters of America the lowest at 1.5.
- Website
- http://www.ta-petro.com/
- Company Size
- 10,000+ Employees
Industry
Hospitality
Quick Insights into TravelCenters of America Product Quality
TravelCenters of America's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked TravelCenters of America's Product Quality.
Ranked TravelCenters of America Product Quality the Highest
Ranked TravelCenters of America Product Quality the Lowest
TravelCenters of America Product Quality Score by Gender
Male customers rated TravelCenters of America's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TravelCenters of America.
Male
2.3/5
Female
2.1/5
TravelCenters of America Product Quality Score by Ethnicity
TravelCenters of America's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TravelCenters of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
TravelCenters of America Product Quality Score by Age
TravelCenters of America's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TravelCenters of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
56-60 2.1 | 56-60 | 2.1 |
TravelCenters of America Product Quality Score by Usage
TravelCenters of America's Product Quality score was rated the highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TravelCenters of America Product Quality Score by Industry
TravelCenters of America's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TravelCenters of America Pricing
TravelCenters of America ROI & Value For Money
2.4/5
TravelCenters of America has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TravelCenters of America's overall ROI score rated by its users and customers.
TravelCenters of America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Transportation industry think that they had the lowest ROI from TravelCenters of America.
Quick Insights into TravelCenters of America ROI
TravelCenters of America's ROI score was rated highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and rated lowest by customers from the Transportation industry.
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Ranked TravelCenters of America ROI the Highest
Ranked TravelCenters of America ROI the Lowest
TravelCenters of America ROI Score by Gender
TravelCenters of America's ROI score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TravelCenters of America.
Male
2.1/5
Female
2.1/5
TravelCenters of America ROI Score by Ethnicity
TravelCenters of America's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TravelCenters of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
TravelCenters of America ROI Score by Age
TravelCenters of America's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TravelCenters of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
TravelCenters of America ROI Score by Usage
TravelCenters of America's ROI score was rated the highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TravelCenters of America ROI Score by Industry
TravelCenters of America's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TravelCenters of America Customer Satisfaction (CSAT)
TravelCenters of America Customer Satisfaction (CSAT) Score
34 / 100
TravelCenters of America has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
9%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TravelCenters of America Customer Satisfaction
TravelCenters of America's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used TravelCenters of America's products/services for 2 to 5 Years.
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Ranked TravelCenters of America Customer Satisfaction the Highest
Ranked TravelCenters of America Customer Satisfaction the Lowest
TravelCenters of America Customer Satisfaction Score by Gender
Female customers rated TravelCenters of America's Customer Satisfaction score 49 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TravelCenters of America.
18 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
TravelCenters of America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TravelCenters of America's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TravelCenters of America.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
TravelCenters of America Customer Satisfaction Score by Age
TravelCenters of America's Customer Satisfaction score was rated 25 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TravelCenters of America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 25% |
TravelCenters of America Customer Satisfaction Score by Usage
TravelCenters of America's Customer Satisfaction score was rated the highest by customers who have used TravelCenters of America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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TravelCenters of America Customer Service
2.3/5
TravelCenters of America has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About TravelCenters of America's Customer Service
Address
24601 Center Ridge Rd, Westlake, OH 44145
Website
http://www.ta-petro.com/
Quick Insights into TravelCenters of America Customer Service
TravelCenters of America's Customer Service score was rated highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked TravelCenters of America's Customer Service score.
Ranked TravelCenters of America Customer Service the Highest
Ranked TravelCenters of America Customer Service the Lowest
TravelCenters of America Customer Service Score by Gender
Male customers rated TravelCenters of America's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TravelCenters of America.
Male
2.2/5
Female
2/5
TravelCenters of America Customer Service Score by Ethnicity
TravelCenters of America's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TravelCenters of America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
TravelCenters of America Customer Service Score by Age
TravelCenters of America's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TravelCenters of America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
56-60 1.6 | 56-60 | 1.6 |
TravelCenters of America Customer Service Score by Usage
TravelCenters of America's Customer Service score was rated the highest by customers who have used TravelCenters of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TravelCenters of America Customer Service Score by Industry
TravelCenters of America's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.
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TravelCenters of America as an Employer
2.4/5
TravelCenters of America has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of TravelCenters of America
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TravelCenters of America scored a -52 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of TravelCenters of America would recommend the brand to a friend. ENPS measures how likely TravelCenters of America employees would recommend working at TravelCenters of America to a friend.
Net Promoter Score
-52
NPS Score
| 22% | Promoters |
|---|---|
| 4% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 25% | Promoters |
|---|---|
| 12% | Passive |
| 63% | Detractors |
