Overall it could be worse, the salary makes it better. We can WFH 3 days a week after 1 year.
Why do you feel undervalued and what would make you feel better about your compensation?
There are people with less experience who make more than I do. There are too many lateral moves versus promotions.
What do your coworkers need to improve and how could you work together better?
My team is knowledgeable and effective. We all work hard on our claims and seek out more claim knowledge.
What's going wrong and how can it be improved?
We are behind the times in claims technology and systems technology. Alot of processes are arduous and cumbersome to complete. Something as simple as sending a check manually Fed Ex requires a 10 step procedure. We just started using EFT for payments and Docusign.
What does the leadership team need to get better at?
Making opportunities available to all employees not just a select few as it shows favoritism when certain teams get the pick of projects and constantly get recognition. They also need to work on their own claim knowledge as they are out of touch with claims and current trends.
What is most positive about the culture and environment at your company?
We are not micromanage depending on your supervisor. It is starting to creep in though as some managers leave and new procedures are put in place. If you are going to pay someone over $65-70k+ a year, you don't need to stand over them to watch their desk.
Other Employee Reviews for Travelers Insurance
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