-100
NPS
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Trigger
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About Trigger's Brand
Trigger invents unrivaled mixed reality experiences for the world’s top brands. From major marketing campaigns to powerful enterprise solutions, our work combines premiere content with the latest technology, blending physical and digital worlds in innovative yet measurable ways. Founded in 2005, Trigger is a Los Angeles-based agency with more than 200,000 hours of development in AR, VR, and XR. Trigger is a showcase developer for Snap, Vuforia, Google, Avegant, and ODG. Our portfolio includes work for Disney, Lucasfilm, Sony Pictures, LEGO, Honda, Adidas, NBA, and many more high-profile clients.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Trigger NPS
Trigger's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Trigger's customers would recommend using the product based on a scale of -100 to 100.
Trigger Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Trigger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trigger Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Trigger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trigger Product Quality
1.5/5
Trigger has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trigger's overall Product Quality score rated by its users and customers.
Trigger Product Information
Trigger’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.triggerxr.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Trigger Pricing
Trigger ROI & Value For Money
2.5/5
Trigger has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trigger's overall ROI score rated by its users and customers.
Trigger Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trigger Customer Service
2.5/5
Trigger has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trigger's overall Customer Service score rated by its users and customers.
About Trigger's Customer Service
Address
2237 Corinth Ave, Los Angeles, CA 90064
Website
https://www.triggerxr.com/
Phone Number
3109217070
Consumer vs. Employees
Trigger scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Trigger would recommend the brand to a friend. ENPS measures how likely Trigger employees would recommend working at Trigger to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
