100
NPS
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Trinity Real Estate Solutions
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About Trinity Real Estate Solutions' Brand
Trinity is the nation’s leading provider of draw inspections and other critical solutions to construction lenders. By providing trusted on-the-ground monitoring and expert insights, Trinity allows financial institutions to mitigate risk, streamline operations, and reduce tedious administrative tasks – allowing lenders to focus on what they do best. Trinity’s cloud-based software and technology-enabled services are actively used by more than 400 leading lenders. With over 20 years of hard-earned experience and over 2,000,000 inspections under our belt, we remain grounded in our foundational values of integrity, excellence, service, and innovation. While we’re proud of where we’ve come from, we’re focused on our mission of empowering lenders to build thriving communities
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Trinity Real Estate Solutions NPS
Trinity Real Estate Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Trinity Real Estate Solutions's customers would recommend using the product based on a scale of -100 to 100.
Trinity Real Estate Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Trinity Real Estate Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trinity Real Estate Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trinity Real Estate Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trinity Real Estate Solutions Product Quality
5/5
Trinity Real Estate Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Real Estate Solutions' overall Product Quality score rated by its users and customers.
Trinity Real Estate Solutions Product Information
Trinity Real Estate Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Trinity Real Estate Solutions Pricing
Trinity Real Estate Solutions ROI & Value For Money
5/5
Trinity Real Estate Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Real Estate Solutions' overall ROI score rated by its users and customers.
Trinity Real Estate Solutions Customer Satisfaction (CSAT)
Trinity Real Estate Solutions Customer Satisfaction (CSAT) Score
100 / 100
Trinity Real Estate Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trinity Real Estate Solutions Customer Service
5/5
Trinity Real Estate Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trinity Real Estate Solutions' overall Customer Service score rated by its users and customers.
About Trinity Real Estate Solutions's Customer Service
Address
7301 State Hwy 161, Irving, TX 75039
Website
http://www.trinityonline.com/
Trinity Real Estate Solutions's Social Links
Trinity Real Estate Solutions as an Employer
3.9/5
Trinity Real Estate Solutions has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
CEO of Trinity Real Estate Solutions
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Trinity Real Estate Solutions scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Trinity Real Estate Solutions would recommend the brand to a friend. ENPS measures how likely Trinity Real Estate Solutions employees would recommend working at Trinity Real Estate Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
