-33
NPS
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Brand Page
Trintech
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About Trintech's Brand
Trintech is the trusted AI platform for governed autonomous finance, helping organizations modernize financial operations across the Office of the CFO. Guided by our purpose to give people time back for what matters most, we enable finance teams to reduce risk, strengthen controls, and improve accuracy through AI-driven automation for reconciliation, transaction matching, close management, journal entries, intercompany accounting, and compliance. Trusted by thousands of organizations worldwide, Trintech empowers teams to focus less on manual processes and more on strategic impact. Headquartered in Plano, Texas, Trintech supports customers in more than 100 countries through a global network of partners and resellers.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Trintech CMO
Trintech NPS
Trintech's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Trintech's customers would recommend using the product based on a scale of -100 to 100.
Trintech Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Trintech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Mar 2023 -33 | Mar 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
Sep 2024 -20 | Sep 2024 | -20 |
Nov 2024 -34 | Nov 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trintech Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Trintech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trintech Product Quality
2.5/5
Trintech has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Trintech Product Information
Trintech’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.trintech.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Trintech Pricing
Trintech ROI & Value For Money
2.5/5
Trintech has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Trintech's overall ROI score rated by its users and customers.
Trintech Customer Satisfaction (CSAT)
Trintech Customer Satisfaction (CSAT) Score
100 / 100
Trintech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trintech Customer Service
3/5
Trintech has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trintech's overall Customer Service score rated by its users and customers.
About Trintech's Customer Service
Address
5600 Granite Pkwy, Plano, TX 75024
Website
https://www.trintech.com
Phone Number
972.701.9802
Trintech's Social Links
Trintech as an Employer
3.8/5
Trintech has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Trintech scored a -33 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Trintech would recommend the brand to a friend. ENPS measures how likely Trintech employees would recommend working at Trintech to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
