-4
NPS
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Brand Page
Trip.com
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About Trip.com's Brand
Trip.com, once part of USWest Inc., was launched in 1996.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Trip.com NPS
Trip.com's Net Promoter Score (NPS) is a -4 with 37% Promoters, 22% Passives, and 41% Detractors. Net Promoter Score tracks whether Trip.com's customers would recommend using the product based on a scale of -100 to 100.
Trip.com Overall NPS
| 37% | Promoters |
|---|---|
| 22% | Passives |
| 41% | Detractors |
Trip.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -1 | Jan 2023 | -1 |
May 2023 0 | May 2023 | 0 |
Sep 2023 -6 | Sep 2023 | -6 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 4 | Dec 2023 | 4 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -5 | May 2024 | -5 |
Jan 2025 0 | Jan 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trip.com NPS by Gender
Trip.com's NPS was rated -15 by Female customers on Comparably.
Female
-15
Trip.com's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Male
N/A
Trip.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Trip.com NPS by Usage
Trip.com's NPS was rated -20 points by customers who have used Trip.com's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
Trip.com Customer Reviews
Out of the 4 Trip.com customer reviews 4 were positive and 0 were constructive. Trip.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Trip.com Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Trip.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trip.com Customer Loyalty Score by Gender
Trip.com's Customer Loyalty score was rated 74 by Female customers on Comparably.
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Female
74%
Yes
Male
N/A
Yes
Trip.com Customer Loyalty Score by Usage
Trip.com's Customer Loyalty score was rated 82% by customers who have used Trip.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trip.com Product Quality
3.6/5
Trip.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Trip.com Product Information
Trip.com’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://trip.com
- Company Size
- 1-10 Employees
Quick Insights into Trip.com Product Quality
Trip.com's Product Quality score was rated highest by Female customers.
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Ranked Trip.com Product Quality the Highest
Trip.com Product Quality Score by Gender
Trip.com's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trip.com.
Female
3.4/5
Male
N/A
Trip.com Product Quality Score by Usage
Trip.com's Product Quality score was rated 3.3 stars by customers who have used Trip.com's products/services for 1 to 2 Years.
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Trip.com Pricing
Trip.com ROI & Value For Money
3.4/5
Trip.com has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Trip.com ROI
Trip.com's ROI score was rated highest by Female customers.
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Ranked Trip.com ROI the Highest
Trip.com ROI Score by Gender
Trip.com's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Trip.com ROI Score by Usage
Trip.com's ROI score was rated 3.2 stars by customers who have used Trip.com's products/services for 1 to 2 Years.
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Trip.com Customer Satisfaction (CSAT)
Trip.com Customer Satisfaction (CSAT) Score
87 / 100
Trip.com has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trip.com Customer Satisfaction
Trip.com's Customer Satisfaction score was rated highest by Female customers.
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Ranked Trip.com Customer Satisfaction the Highest
Trip.com Customer Satisfaction Score by Gender
Trip.com's Customer Satisfaction score was rated 86 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trip.com.
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Trip.com Customer Service
3.4/5
Trip.com has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Trip.com's Customer Service
Address
Capitola, CA 95010-2169
Website
http://trip.com
Quick Insights into Trip.com Customer Service
Trip.com's Customer Service score was rated highest by Female customers.
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Ranked Trip.com Customer Service the Highest
Trip.com Customer Service Score by Gender
Trip.com's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trip.com.
Female
3.2/5
Male
N/A
Trip.com Customer Service Score by Usage
Trip.com's Customer Service score was rated 3 stars by customers who have used Trip.com's products/services for 1 to 2 Years.
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Trip.com as an Employer
Consumer vs. Employees
Trip.com scored a -4 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Trip.com would recommend the brand to a friend. ENPS measures how likely Trip.com employees would recommend working at Trip.com to a friend.
Net Promoter Score
-4
NPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
