100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TriTech Software Systems
Marketing or Exec? Claim Your Free Account
About TriTech Software Systems' Brand
TriTech Software Systems, Inc. provides integrated public safety software solutions for police, fire, and EMS agencies in the United
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
TriTech Software Systems NPS
TriTech Software Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TriTech Software Systems's customers would recommend using the product based on a scale of -100 to 100.
TriTech Software Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TriTech Software Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriTech Software Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TriTech Software Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TriTech Software Systems Product Quality
4/5
TriTech Software Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TriTech Software Systems' overall Product Quality score rated by its users and customers.
TriTech Software Systems Product Information
TriTech Software Systems’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tritech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
Hardware and Devices
SaaS
TriTech Software Systems Pricing
TriTech Software Systems ROI & Value For Money
5/5
TriTech Software Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TriTech Software Systems' overall ROI score rated by its users and customers.
TriTech Software Systems Customer Satisfaction (CSAT)
TriTech Software Systems Customer Satisfaction (CSAT) Score
100 / 100
TriTech Software Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TriTech Software Systems Customer Service
5/5
TriTech Software Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TriTech Software Systems' overall Customer Service score rated by its users and customers.
About TriTech Software Systems's Customer Service
Address
9860 Mesa Rim Road, San Diego, CA
Website
http://www.tritech.com
Phone Number
(858)799-7000
TriTech Software Systems as an Employer
4.1/5
TriTech Software Systems has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of TriTech Software Systems
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TriTech Software Systems scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of TriTech Software Systems would recommend the brand to a friend. ENPS measures how likely TriTech Software Systems employees would recommend working at TriTech Software Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
