70
NPS
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Truck-Lite
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About Truck-Lite's Brand
Provider of safety lighting and filtration systems for commercial vehicles
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Truck-Lite NPS
Truck-Lite's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Truck-Lite's customers would recommend using the product based on a scale of -100 to 100.
Truck-Lite Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Truck-Lite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 66 | Dec 2022 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
Oct 2023 49 | Oct 2023 | 49 |
Nov 2023 57 | Nov 2023 | 57 |
May 2024 63 | May 2024 | 63 |
Mar 2025 66 | Mar 2025 | 66 |
Nov 2025 70 | Nov 2025 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truck-Lite Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Truck-Lite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truck-Lite Product Quality
4.3/5
Truck-Lite has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Truck-Lite's overall Product Quality score rated by its users and customers.
Truck-Lite Product Information
Truck-Lite’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.truck-lite.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Truck-Lite Pricing
Truck-Lite ROI & Value For Money
4.1/5
Truck-Lite has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Truck-Lite Customer Satisfaction (CSAT)
Truck-Lite Customer Satisfaction (CSAT) Score
86 / 100
Truck-Lite has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Truck-Lite Customer Service
4.3/5
Truck-Lite has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Truck-Lite's Customer Service
Address
310 E. Elmwood Ave., Falconer, NY 14733
Website
http://www.truck-lite.com/
Phone Number
716-661-1141x1141
Truck-Lite as an Employer
2.6/5
Truck-Lite has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Truck-Lite scored a 70 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Truck-Lite would recommend the brand to a friend. ENPS measures how likely Truck-Lite employees would recommend working at Truck-Lite to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 12% | Promoters |
|---|---|
| 19% | Passive |
| 69% | Detractors |
