Truckstop.com FAQs

Watch the video below to see how US 1's new payment platform LoadPay will impact you and your carriers.

You can also download the PowerPoint used in the video above by clicking on the attachment below.

Download the document below to view a script you or your team can use when a load has been delivered and you're talking about payment. It includes information on how to explain LoadPay, the carrier's possible responses and how you could respond.

Download the document below to view a script you or your team can use when booking a load. It includes information on how to talk about LoadPay, the carrier's possible responses and how you could respond.

Watch the video below to see the full payment lifecycle in LoadPay.

Watch the video below to see how to upload a single payment in LoadPay.

Click on the video below to see how to get started with LoadPay.

Click on the link below to view information on how to answer common questions from Carriers about LoadPay.

Click on the link below to view information on how LoadPay can help Brokers streamline their payments process and offer their Carriers a turn-key quick pay program called PayMeNow.

Click on the link below to view the most frequently asked questions about LoadPay.

Click on the link below to view information on LoadPay's quick pay program called PayMeNow.

Click on the link below to download a quick tutorial on how to get started with LoadPay.

Click on the link below to view information on US 1 + LoadPay.

Unable to attend one of the scheduled presentations? Click on the link below to watch a recording.

In it you will:

Find out what LoadPay is and why US 1 has partnered with them.

Watch a demo of how your Carriers will interact with the LoadPay platform.

Receive resources and tools designed to help you support your Carriers with their questions and concerns.

Learn how to answer common objections and who to contact at LoadPay for help.

<VIDEO COMING SOON!>

Watch the video below to learn how to select PayMeNow (quick pay) on a load.

Click on the link below to view the most frequently asked questions about LoadPay.

Learn how to accept a tracking request from Mode by downloading the training guide below (Apple and Android).

Learn the process a carrier goes through when they receive a load tracking request. Click on the links below to download (two versions, Android and Apple).

Learn the process a broker uses to send a tracking request through the TMS. Click on the links below to download.

Once you login to your Truckstop.com account, you can get to load searching two different ways. The first way, is on the main page and it says New Load Search. From this page you can also see recent and favorite searches or even post your truck as available for a load.

The second option is by using the menu button at the top left hand side of your screen. You will see three horizontal bars. Tap that and you will be able search for loads via the Load Search option.

Click here or on the image below to watch a video on how to use the Truckstop.com Load Tracking portal.

Download the PDF below to read load tracking FAQ's and how to address common questions from carriers.

Once you login to your Truckstop.com account, you can get to post your truck two different ways. The first way, is on the main page and it says Post Your Truck. From this page you can also see recent and favorite searches or even search for a new load.

The second option is by using the menu button at the top left hand side of your screen. You will see three horizontal bars. Tap that and you will be able search for loads via the Post Truck option.

While posting your truck, you have the option to choose your origin and/or your destination. For the origin, you can use a preferred location, current location or home location if you have set those up in your preferences, or you can type in another location. Once you have selected your origin, you can adjust how close or how far to that location you are willing to travel to pick up a load by dragging the bar. Move it to the left and it will decrease the radius, moving it to the right will increase the distance. Standard mileage is set at 125 miles. The radius for destinations work the same way.

Yes. The app will still provide their location via a feature called passive location management.

Editing a requested load track is available if the tracking request has yet to go active. From the load details screen, click on the red Edit Session button. From there you can edit all the load details.

We charge when the load goes active (i.e. two hours prior to the scheduled pick up).

The system will automatically pull data one time per hour or you can select the locate my truck now from the dashboard to see a real-time update.

Yes. We are actively working on integrating with some of the best TMS providers in the industry including ITS Dispatch. Keep an eye on our blog for news regarding additional integrations.

Tracking begins two hours before the scheduled pick-up time, just in case your carrier is early.

Ifyou'vesent a load track request and the driver hasnt responded, we recommend you resend the invite.

Yes. Click on the My Loads section and then on Scheduled Loads. From there you will see the option to cancel.

Yes. Please reach out to our enterprise sales team for more information: [email protected].

Setting up a tracking request in Truckstop.com is easy. Read below for some best practices on how to make the system work better for you. 1. Use your internal load ID number as the Reference ID to keep your loads organized. 2. Use the Notes section to easily communicate information to the driver. They can send messages back (similar to a chat application) which you can view in the load details screen after the track has been submitted. 3. Make sure to fill out the FULL Origin and Destination address. This will make the geo-fences more accurate so you know exactly when the load is picked up and dropped off. 4. Use the Departed Shipper check call to your advantage by selecting the Documentation Required field to have the driver provide important documents like a gate ticket, photos of packing, door seal or other documentation. 5. Use the Empty check call by selecting the Documentation Required field to have the driver provide proof of delivery. 6. Use the Add File option is to send and/or receive documents on the fly. Uploading files into this track provides transparency and central storage of the information.

If your carrier has not accepted a tracking invite and the load has yet to go active, you can resend the invite. Directions are below.

1. Login to your Truckstop.com account and navigate to the Load Tracking dashboard.

2. Click on the load where youd like to re-send the invite.

3. On the right-hand side in the blue box, click on the Re-submit button. This will resend the invite link to the carrier.

No. Your smartphone or tablet must have a cellular data plan.

No. We do not share any of your information with outside parties. We understand this is a real fear for carriers and appreciate how much trust they are placing in us when they use our app. Please reach out if you have additional concerns: [email protected].

The load tracking app is free for carriers.

If your Truckstop.com account was linked to your company or you were using a company phone to access the app, youll need to create a new Truckstop.com account with your personal email address (or your new company email address).

Only location information is shared with your broker and it occurs once-per-hour while youre actively hauling a load. As soon asyou'vedropped off or 24 hours after the drop-off time has passed, the app automatically shuts off and no more location data will be transmitted.

Truckstop Mobile allows you to send documents to your broker by taking a picture and uploading it to the documents area of the load. Most users send documents like rate confirmations, proof of deliveries, and bills of lading. To provide this functionality, Truckstop Mobile will ask for access to your camera and photos when you first download the app so youre able to use your camera and upload photos when youre ready.

Truckstop.com does not access your photos in any way other than what is described above. We take your privacy very seriously so please reach out if you have concerns: [email protected].

During a load search, you have the option to choose your origin and/or your destination. For the origin, you can use a preferred location, current location or home location if you have set those up in your preferences, or you can type in another location. Once you have selected your origin, you can adjust how close or how far to that location you are willing to travel to pick up a load by dragging the bar. Move it to the left and it will decrease the radius, moving it to the right will increase the distance. Standard mileage is set at 125 miles. The radius for destinations work the same way.

When you selected the menu on the top left (three horizontal bars), the option for settings will show up at the bottom of the list. Once you get into the settings section, you can choose preferences (second option down inside the settings screen). From here you can set your home location, preferred origin, prefer destination, equipment and other options. Make sure to hit save when you are done.

Nope. The $1 is a flat rate and there are no hidden fees, unlike other load tracking services.

Open Truckstop Mobile and click on the menu icon in the upper left-hand corner. Select My Loads, then select an active load by clicking on it.

From there, click on the Check Calls menu item.

Click on the check call you would like to complete. The app will automatically provide a date, time and notes. You are able to edit the time portion and notes.

Click on the plus sign to upload a document and select it from your phone's media files.