-20
NPS
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TruMed Systems
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About TruMed Systems' Brand
TruMed will deploy a large-scale, global network of point-of-use systems that enable healthcare providers to deliver better care
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
TruMed Systems NPS
TruMed Systems's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether TruMed Systems's customers would recommend using the product based on a scale of -100 to 100.
TruMed Systems Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
TruMed Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 -20 | Nov 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TruMed Systems Customer Reviews
Out of the 2 TruMed Systems customer reviews 1 was positive and 1 was constructive. TruMed Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TruMed Systems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TruMed Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TruMed Systems Product Quality
2.9/5
TruMed Systems has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TruMed Systems' overall Product Quality score rated by its users and customers.
TruMed Systems Product Information
TruMed Systems’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://trumedsystems.com
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Marketplaces
TruMed Systems Pricing
TruMed Systems ROI & Value For Money
2.6/5
TruMed Systems has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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TruMed Systems Customer Satisfaction (CSAT)
TruMed Systems Customer Satisfaction (CSAT) Score
25 / 100
TruMed Systems has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TruMed Systems Customer Service
2.5/5
TruMed Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About TruMed Systems's Customer Service
Address
4225 Executive Square, La Jolla, CA
Website
http://trumedsystems.com
Phone Number
12063501367
TruMed Systems as an Employer
2.2/5
TruMed Systems has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TruMed Systems scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of TruMed Systems would recommend the brand to a friend. ENPS measures how likely TruMed Systems employees would recommend working at TruMed Systems to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
