-28
NPS
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Brand Page
Trusted Health
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About Trusted Health's Brand
Connecting the Modern Nurse to Opportunity.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Trusted Health NPS
Trusted Health's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Trusted Health's customers would recommend using the product based on a scale of -100 to 100.
Trusted Health Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Trusted Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
Jul 2022 25 | Jul 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Nov 2023 -17 | Nov 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trusted Health Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Trusted Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trusted Health Product Quality
3.3/5
Trusted Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Health's overall Product Quality score rated by its users and customers.
Trusted Health Product Information
Trusted Health’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.trustedhealth.com
- Company Size
- 11-50 Employees
Industry
Tech
Marketplaces
Trusted Health Pricing
Trusted Health ROI & Value For Money
3.4/5
Trusted Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Health's overall ROI score rated by its users and customers.
Trusted Health Customer Satisfaction (CSAT)
Trusted Health Customer Satisfaction (CSAT) Score
50 / 100
Trusted Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trusted Health Customer Service
3.2/5
Trusted Health has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Health's overall Customer Service score rated by its users and customers.
About Trusted Health's Customer Service
Address
604 Mission St, San Francisco, CA 94105
Website
http://www.trustedhealth.com
Phone Number
4154661466
Trusted Health's Social Links
Trusted Health as an Employer
3.2/5
Trusted Health has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Trusted Health scored a -28 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Trusted Health would recommend the brand to a friend. ENPS measures how likely Trusted Health employees would recommend working at Trusted Health to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
