-16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Trusted Media Brands
Marketing or Exec? Claim Your Free Account
About Trusted Media Brands' Brand
Reader’s Digest Association (RDA) is a global media and direct marketing company
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Trusted Media Brands NPS
Trusted Media Brands's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Trusted Media Brands's customers would recommend using the product based on a scale of -100 to 100.
Trusted Media Brands Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Trusted Media Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 33 | Sep 2022 | 33 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 25 | May 2023 | 25 |
Sep 2023 11 | Sep 2023 | 11 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -9 | Dec 2023 | -9 |
Jun 2024 -17 | Jun 2024 | -17 |
Jul 2024 -16 | Jul 2024 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trusted Media Brands Customer Reviews
Out of the 3 Trusted Media Brands customer reviews 2 were positive and 1 was constructive. Trusted Media Brands customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Trusted Media Brands Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Trusted Media Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trusted Media Brands Product Quality
3/5
Trusted Media Brands has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Media Brands' overall Product Quality score rated by its users and customers.
Trusted Media Brands Product Information
Trusted Media Brands’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://tmbi.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Media
Sports & Entertainment
Trusted Media Brands Pricing
Trusted Media Brands ROI & Value For Money
3.4/5
Trusted Media Brands has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Media Brands' overall ROI score rated by its users and customers.
Trusted Media Brands Customer Satisfaction (CSAT)
Trusted Media Brands Customer Satisfaction (CSAT) Score
43 / 100
Trusted Media Brands has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trusted Media Brands Customer Service
3.2/5
Trusted Media Brands has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Trusted Media Brands' overall Customer Service score rated by its users and customers.
About Trusted Media Brands's Customer Service
Address
750 Third Avenue New York, New York City, NY 10017
Website
http://tmbi.com/
Trusted Media Brands as an Employer
3.0/5
Trusted Media Brands has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Trusted Media Brands scored a -16 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Trusted Media Brands would recommend the brand to a friend. ENPS measures how likely Trusted Media Brands employees would recommend working at Trusted Media Brands to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
