Tubi FAQs

Wondering if Tubi is available on your device?

You can use Tubi on all of the following devices and platforms:

Amazon Fire TV/Stick and Kindle Fire tablet Compatible Fire tablet models

Android mobile devices (smartphones/tablets)

Apple TV 4th Generation

Chromecast

Comcast XFinity X1

Cox Contour

iOS devices (iPhones/iPads)

Nvidia Shield

Playstation 3 (PS3)

Playstation 4 (PS4)

Roku platforms Roku Compatible Models with Tubi

Samsung Smart TVs Compatible Samsung devices

Sony Smart TVs & blu-ray disc devices Compatible Sony devices

TiVo

Xbox One

Web - tubi.tv

Google Nest

Vizio Smart TVs

Amazon Echo Show

Check to make sure your television is connected to the network and getting a download speed.

Press the menu button on your VIZIO remote, and choose 'Network'. Then choose the option labeled 'Network Test' or 'Test Connection'.

Power Cycle the Television.

Unplug the power cord from the back of the TV or the outlet, whichever is more convenient.

Hold the power button on the side of the TV down for 3-5 seconds.

Reconnect the power cord and turn on the TV.

Some TVs can also be power cycled from the menu. To do this, press the menu button on your TV remote and choose System > Reset & Admin > Soft Power Cycle. After choosing the soft power cycle, your unit will power off and restart.

Perform a Factory Reset on your television.

Press the menu button on your VIZIO remote and choose System > Reset & Admin > Reset to Factory Settings. Some models System may be labeled as 'Help'.

If you continue to have issues, please share your device ID with customer support. You can find your device ID by opening the Tubi app, navigating to Settings > About. Take a photo of the screen and email it to [email protected] (or reply to the support agent if you have already contacted us) with a description of the issue you're encountering. Step-by-step instructions can also be found here: Finding your Vizio device

The Tubi skill does not yet support logging into your Tubi account. We hope to have that feature available soon, so please stay tuned!

You can now launch Tubi through your Amazon Echo Show device!

First, add Tubi as an Alexa skill.

With the Tubi skill enabled on your Echo Show device, you can ask your Echo show to "Open Tubi." You can also search for movies and shows by name. If it's available on Tubi, it will appear as an option to stream for free!

Every wifi-connected device has its own IP Address. The address will be slightly different for each device on your network.

Mobile Devices

Android Device

Find your device's Settings page. The IP Address is located under:

Settings > About > Status

Apple iOS Device

Find your device's Settings page. The IP Address is located under:

Settings > Wi-Fi

Press the blue icon, it is a circle with in "i" inside. Find your IP Address on this page.

TV Devices

Fire TV

Find your device's Settings page. The IP Address is located under:

Settings > Device > About > Network

Computers

Apple Computer

Open System Preferences and find the Network tab.

Next to "Status", look for a message reading: "Wi-Fi is connected toyour_wifi_name and has the IP address _______"

If you're having trouble turning subtitles off, please try the following:

Go to your device's home screen.

Open the Tubi app.

Tap intoany video in the app that has subtitles.

Tap the screen (so that the pause/play button, fast forward button, etc. show).

Tap on the speech bubble in the bottom right hand corner.

Tap on English to untick.

Now when you go back to Tubi, any video you play will have the subtitles off.

If subtitles on Tubi videos still won't turn off, please reference this article: How to turn subtitles on and off?

Recommended Streaming Devices:

Amazon Fire TV/Stick (US, Canada, Australia)

You can directly install the latest version of the Tubi channel to your Amazon Fire TV player fromAmazon’s Appstore. Install Now !

Roku Devices and Roku Smart TV (US, Canada)

You can download the Tubi app to your TV by searching for the "Tubi" channel or installing it on your Roku via the online Roku App Store.

*Available in Australia on Telstra

Telstra (Australia)

You can download the Tubi app to your TV by searching for the "Tubi" channel or installing it on your Telstra box from the Telstra app store.

Google Chromecast

With a Google Chromecast, you can stream Tubi from your mobile device or computer to your TV.

Apple TV (US, Canada, Australia)

If you have a 4th Generation Apple TV, you can install the Tubi app directly from the Apple TV App Store.

Other Supported Devices:

Comcast Xfinity X1 (US only)

If you have a Comcast XFinity X1 cable box, you have Tubi! From your XFinity home screen, find us under Apps > Video.

Computer or mobile via HDMI/Composite/Component cables

You can go to www.tubitv.com on your computer or mobile phone and connect your device to your TV via cables.

Cox Contour (US only)

If you are a Cox Contour user, you have Tubi! From your Contour home screen, find us under Apps > Video.

Playstation 3 (US & Canada)

You can find Tubi on your Playstation 3 in the TV & Videos category. It's also available via the Playstation Store under the Apps section.

Playstation 4 (US & Canada)

You can find Tubi on your Playstation 3 in the TV & Videos category. It's also available via the Playstation Store under the Apps section.

Samsung Smart TV(US, Canada, Australia)

Tubi is available on Samsung Smart TVs on the following list: Supported Samsung Smart TVs

Sony Smart TV orSony Blu-Ray Disc (US, Canada, Australia)

Tubi is available on Sony Smart TVs and Blu-Ray players on the following list: Supported Sony Smart TVs & Blu-ray devices.

TiVo (US & Canada)

Tubi is available on Blink OS supported devices, such as TiVo5 & TiVo6.

Vizio TV (US only)

Tubi is available on Vizio smart TVs with Smart Cast.

Xbox One (US, Canada)

The easiest way to install the Tubi app on your Xbox One is to search for it in under the Store tab and follow the installation instructions.

There are two options for activating subtitles/Closed Captions on your Vizio Smart TV: From the Vizio Settings menu or by using the 'CC' button on your Vizio remote.

Activate captions from the Vizio Settings menu

1. Press the Menu button on your Vizio Remote.

2. Using the remote arrows, navigate to the 'Closed Captions' tab and press the OK button.

3. Under 'Closed Captions', you can use the right and left arrows to toggle between On and Off.

4. Press the Exit button on your remote to return to the main screen.

Activate captions with the 'CC' button on your Remote

- Pressing the 'CC' button will also alternate between turning captions On and Off.

Note: If for any reason the the 'CC' button does not work, please try activating your captions from the Vizio TV Settings (Option 1).

When reporting an issue on your Android phone/tablet, it is always helpful for our engineers to know your device ID. Here's how to find it!

1. Start at the Tubi home screen, then tap the 'Account' icon on the bottom-right corner of your screen.

[email protected]

2. Your device ID is located towards the bottom of the screen, directly above where it says 'Privacy Policy'. Take a screenshot of this page and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your Samsung TV, it is always helpful for our engineers to know your TV's device ID. Here's how to find it!

1. Start at the Tubi home screen, then navigate to the left until you see a list of menu options. Click on the Settings icon towards the bottom of your screen.

[email protected]

2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID!

3. Snap a picture of the above-mentioned screen and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your iPhone/iPad it is always helpful for our engineers to know your device ID. Here's how to find it!

1. Start at the Tubi home screen, then tap the 'Account' icon on the bottom-right corner of your screen.

[email protected]

2. Your device ID is located towards the bottom of the screen. Take a screenshot of this page and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your Amazon Fire TV, it is always helpful for our engineers to know your device ID. Here's how to find it!

1. Start at the Tubi home screen, then navigate to the left until you see a list of menu options. Click on the Settings icon towards the bottom of your screen.

[email protected]

2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID.

3. Snap a picture of the above-mentioned screen and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your Roku, it is always helpful for our engineers to know your device ID. Here's how to find it!

1. Start at the Tubi home screen, then navigate to the left using the left arrow. Click on the Settings icon towards the bottom of your screen.

[email protected]

2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID.

3. Snap a picture of the above-mentioned screen and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your Xbox One, it is always helpful for our engineers to know your device ID. Here's how to find it!

1. Start at the Tubi home screen, then navigate to the left using the left joystick or by pressing the "B" button. You'll see large Search, Settings, and Register/login (or Log Out) icons. Click on the Settings icon.

[email protected]

2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID.

3. Snap a picture of the above-mentioned screen and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

When reporting an issue on your Samsung TV, it is always helpful for our engineers to know your TV's device ID. Here's how to find it!

1. Start at the Tubi home screen, then navigate up. You'll see large Search, Settings, and Register/Log In (or Log Out) icons. Click on the Settings icon.

[email protected]

2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID!

3. Snap a picture of the above-mentioned screen and send it over to, along with a short description of the problem you may be experiencing and we'll assist you ASAP!

MinimumInternet Connection Speed

Users should have at least a 1mb/s (1000 kb/s) broadband internet connection in order to stream videos on Tubi.

Optimum Internet Connection Speed

4 mb/s (4000 kb/s) or moreis needed for the best audio and video experience on Tubi.

For steps on how to check your Internet Speed please scroll down this page or click .

MoreDetails

Tubi uses HLS streams that change the bit rate of the movie every ten seconds, depending on the bandwidth detected. The streaming bit rateautomatically switches to a different bit ratedepending on whether the connection has improved or depreciated since the last ten second clips bit rate was detected. The slower the connection speed, the lower the bit rate. You are not able to adjust bit rate on the Tubi app.

How to check my Internet Speed?

Please go to speed.me/m/. As soon as you click on the link, you'll see changing numbers displayed. When the numbers stop changing, your Internet download speed will be displayed. It will look something like this: 10 mbps or 250 kbps. As noted, above, you should have at least a 1mb/s (1000 kb/s) broadband internet connection in order to stream videos on Tubi.

Open the Tubi app.

Using your remote, navigate to the very left of the Tubi home screen, until you see Search, Settings, and Sign In icons.

Select Sign In. You will now see an activation code on your TV.

On a different device, open a web browser (e.g. Google Chrome, Firefox, Safari, etc.) and visit www.tubi.tv/activate

If you already have a Tubi account, click Sign In and proceed to either enter your email/password or login with Facebook. If you don't have an account, you can click Register and create that account now.

You will now be redirected to theActivate a device page. Enter the activation code you see on your TV screen and click Activate Device.

Your Amazon screen will automatically refresh and you are now logged in!

Now you'll have access to your queue and history on Amazon Fire!

To sign up for Tubi on your Amazon Fire TV/Stick, please follow the steps below:

Open the Tubi app from your Amazon Home Screen and select Sign In or Register by pressing the left arrow on your remote.

Select Register or Link Account.

Follow the instructions on your Amazon Fire TV/Stick screen. Go to www.tubitv.com/activate on your computer.

Click on Register with Facebook or Register with Email.

Fill out all of the information and click on Register.

Now enter the activation code that is displayed on your Amazon Fire.

YourAmazon Fire TV/Stick screen will automatically update. You'll now be logged in and have access to your queue and history!

To install Tubi on your Amazon Fire TV or Amazon Fire Stick, please follow the steps below:

Go to your Home Screen.

Scroll through the menu and selectSearch.

Type in "Tubi"

Select the Tubi app, which is displayed under Apps & Games.

SelectGet to download for free and you'll be all set!

You can also find Tubi by scrolling through the Movies & TV category in the Apps section.

Go to your Home Screen.

Scroll through the menu and selectApps.

SelectCategories.

SelectMovies & TV.

Scroll through the apps until you see Tubi.

SelectGet to download for free and you'll be all set!

For instructions on how toregister for a Tubi account on Amazon click here.

For steps on logging in to your Tubi account on Amazon click here.

To set up your parental controls to block certain content from appearing in your account or have access to more content, please follow one of the procedures below.

Via your web account:

Go to tubi.tv on a web browser and sign in. After you sign in, you'll see your name at the top right corner.

Click/tap on your name on the top right corner.

Click/Tap on Account Settings.

Click/Tap on the Parental Controls tab and select your preferred level of parental controls.

To save your Parental Control settings, enter your password. If you've forgotten your password please visit tubi.tv/forgot and enter your email to receive instructions on how to reset your password.

Click Save and you'll be all set!

Via the Tubi app on your Amazon Fire TV/Stick:

Open the Tubi app on your Amazon Fire device.

Navigate to the left of the screen until you see Search and Settings icons.

Select Settings.

Navigate to Parental Controls and press the right arrow on your remote to highlight the rating levels.

Select the rating level you'd like to set your account to and press Select.

Enter your account password to change the parental rating and press Submit.

Please note that it may take up to 24 hours for Parental Control settings to take effect on your Amazon device. However, if you log out of your Tubi account, completely exit the app and then relaunch and log back in, it should speed up the process.

If your Tubi app has frozen on your Amazon Fire Stick/TV, force quitting the app can help. Here's how to do that:

Press the Home button on your Amazon remote to exit the Tubi app and return to the Amazon home screen.

Select Settings.

Select Applications.

Select Manage Installed Applications.

Click on Tubi.

Click on Force stop.

Click OK to confirm.

You should now be able to reopen the Tubi app and continue using it.

Still having issues? Please let us know at [email protected]!

Canada

If you're in Canada, you can watch Tubi on the following platforms:

Amazon Fire TV/Stick

Androidvia Google Play Store

Apple TV

iOS via App Store

Playstation 3 (PS3) and Playstation 4 (PS4)

Roku

Samsung TV

Sony TV (Android)

TiVo

Web via tubi.tv

Xbox One

Australia

Amazon Fire TV/Stick

Androidvia Google Play Store

Apple TV

iOS via App Store

Samsung TV

Sony TV (Android)

Telstra

Web via tubi.tv

UK and EU countries

Due to changes in EU laws, Tubi is no longer available to European users as of May 2018.

We are working on bringing our app into compliance with GDPR and hoping to relaunch in EU countries soon. Find out when Tubi re-launches in your country by visiting http://gdpr.tubi.tv/.

If your Roku is running OS 9.2 or later, it has a feature called Bandwidth Saver. It is turned ON by default.

How does Bandwidth Saver work? If you haven't used the remote in 4 hours, a message will display asking if you're still watching. Choose "Keep Streaming" to continue playing, or "Don't ask again for this channel" if you want to turn off this feature for Tubi. If there is no response the channel will stop streaming and return you to the homescreen.

If you want to shut the feature off entirely (which will allow your Roku to stream any channel, including Tubi, for longer than 4 hours without interruption) go to your Roku home screen, then Settings > Network > Bandwidth Saver and uncheck the box.

Tubi is available on all Vizio Smart TVs with SmartCast.

To access applications on your SmartCast TV, press the input button and choose the 'SmartCast' input. Or press the V key near the center of your remote. Currently all available applications are displayed in the row at the bottom of your screen.

SmartCast Televisions also have built-in Google Chromecast which gives you the ability to cast Tubi to your TV from your computer, smartphone, or tablet. Find out how to cast to your Vizio SmartCast TV.

There are two ways to turn on subtitles/Closed Captions on your Amazon Fire TV/Stick: from the Tubi Settings menu or on the individual video itself.

Activate captions from the Tubi settings menu

Navigate to the left of the screen to find "Settings" towards the bottom.

Settings menu:

[email protected]

Scroll down to enter the Closed Captions menu:

Navigate right to activate/deactivate Closed Captions across all videos and customize the appearance of your captions on Tubi.

Note:If you turn captioning on from this menu, captions will be on for all Tubi videos with captioning available. You can still choose to deactivate captions for an individual video following the instructions below.

Activate captions on the individual video

Open the Tubi app.

Select the video you'd like to watch from the Tubi home screen.

Make sure you see the CC icon near the top right of your screen, by the video's maturity rating (e.g. PG-13, TV-G, etc.). If the video doesn't have this icon, it doesn't have Closed Captions available on Tubi. This example shows the CC icon present:

Press Play to begin playing the video.

Once the video begins playing (after the ad break finishes), press the Play/Pause button on your Amazon Fire Stick/TV remote to bring up the playback controls. The Play or Pause button will be highlighted, like this:

Using the remote, scroll/page right until the "CC" icon, which will appear at the bottom right corner of the screen, is selected. This is how your CC toggle looks when selected but still turned off:

Hit Select (or the middle of the scrollpad on your remote). The CC icon will turn orange. This is what it looks like when it's toggled to the On position:

If you turn on Closed Captions and you don't see captions appear during dialog, please contact us at and let us know what you were watching so we can review the title!

You can access your queue from the Tubi home page, by pressing the left arrow on your remote for the sidebar menu to appear. Your queue should be located directly under 'Categories'. If you haven’t added any videos to your queue yet this category won’t appear.

All titles are sorted from most recent to oldest added.

If you don't have Tubi installed on your Roku yet, you can find Tubi on Roku’sStreaming Channels Store. Check outtheMost Popular,Top Free, andMovies & TVsections. You can also search for “Tubi.”

Once you find Tubi, selectAdd channeland Tubi will be added to your Home page.

To register for Tubi on Roku please follow the steps below:

From the Roku Home page, select the Tubi app.

From the Tubi Home page, press the left button on your remote and SelectSign In orRegister Free. Now you'll see a screen on your Roku with an activation code.

On a web browser (e.g. Google Chrome, Safari, etc.), please go to www.tubitv.com/activate as directed on the new screen.

In the web browser, please click on Register via Facebook or Register via Email. If you are already registered, please click on Sign In (right below the register buttons).

Fill out the fields that are displayed and click on theRegister or Sign Inbutton. We also recommend clicking on the "Keep me signed in" checkbox.

Once you submit this information, you’ll be directed to a new screen where you can enter the activation code that is shown on your Roku screen.

Enter the code and your Roku screen will automatically update as soon as your activation completes. Happy streaming!

Note: In order to not have to register every time you click on the Tubi app on Roku,please don't sign out of the app by clicking the Sign Outor Log Out button on the top of the screen. To exit the app, simply back out of the app or click on the Home button on your Roku remote.

You can find Tubi in the Samsung App Store on your TV. Tubi is located in the "Videos" category, but you can also search for "Tubi"andthe app will be displayed for you to download.

If you're trying tosign uporactivate your existing Tubi account on a deviceconnected to your TV and you see an activation code on your TV screen, pleasemake sureyougo to tubi.tv/activate.

Aftersigning up or logging in, enter the code that appears onyour TV screen.

New Users:If you're signing up click/tap on Register viaFacebookorRegister via emailand proceed to create a Tubi account.

Existing Users:If you already have aTubi account click on theSign inlink.

Afterward, you’ll be directed to a new screen (pictured below) where you can enter the activation code that is displayed on your TV screen.

The search feature is available at the very top of the app. To access it:

Start at the Tubi homescreen, then navigate up (press the up directional button on your TV remote). You'll see large Search, Settings, and Register/Log In (or Log Out) icons.

Select Search.

You can then search by title, genre, director, or star.

Check your network settings:

From the Home screen selectSettings > Network > Network Status.

If you're able to connect, please follow the steps below:

Restart your Samsung Smart TV:

- By holding down the power button:

Press and hold the TV remote power button down, let the TV turn off, and keep holding it until the TV powers back on and you see the logo.

Let go of the button.

- By unplugging your TV:

Unplug your TV from power for at least 1 minute.

While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

Plug your TV back in.

Turn your TV on.

Try Tubi again.

Upgrade your Samsung TV's software:

Press the Menu button on your remote control.

Scroll down and selectSupport.

SelectSoftware Update.Note: if this area is greyed out it could be because the TV has just been switched on (wait a minute, then try again) or because the TV is in Smart Hub mode. If you are accessing through Smart Hub mode, try going in again after viewingan app.

Select Update Now.

The TV will check to see if there is an update available. Select Yes to update the TV with the latest software version.

While the Tubi app is available directly on your Vizio SmartCast TV ( find out how in this help article ), you can also cast from your computer, smartphone, or tablet to the Vizio TV's built-in Chromecast.

To cast the Tubi app from your computer, smartphone, or tablet to your Vizio TV:

1. Open the Tubi app and tap/click the casting icon:

[email protected]

2. Select the device you want to cast to. If you have multiple SmartCast or other Chromecast devices in your home, you will see several options available.

3. Once you have selected your desired SmartCast/Chromecast device, start playing your desired Tubi movie or TV episode. The video will start playing on your TV, but you will control it from the computer/smartphone/tablet.

Having trouble casting to your Vizio TV?

1. Make sure the SmartCast Device and your tablet or smart phone are connected to the same network.

2. Make sure the Tubi app is up-to-date.

ForAndroid Devices:Open the Google Play Store and open the menu. Click on the option for "My Apps & Games". Search this screen for the Tubi app;if it shows "Update" next to the application, you'll need to select the app and update it.

ForiOS Devices: Open the App Store on the device and click on "Updates" in the lower right corner. This will open the updates and show any apps on your device that have a pending update.

3. If the Tubi app still won’t cast, try rebooting both devices. To do this: power off the SmartCast Display or Sound Bar and control device (phone, tablet, or computer) and then power each back on.

Power cycle the network. To do this: unplug the power cord from your router for 5-10 seconds, then reconnect the power. After this is complete wait 1-2 minutes for the router to power back up, and then try casting the application again.

4. If the Tubi app doesn't cast, try casting a second application. If another app is casting, the SmartCast Display, the wireless network, and the control device (tablet, phone, or computer) are working. Please contact Tubi Support at and let us know.

5. Try casting from another device (tablet, phone, computer, etc.). If other devices are capable of casting to the SmartCast Display, it may be an issue with the control device. Consult the device manufacturer for further troubleshooting.

If you have one of the Supported Vizio TVs, you can register or sign in to Tubi by following the steps below.

1. Open the Tubi app on your Vizio TV.

2. Navigate to the very top of the Tubi home screen, until you see Search, Settings, and Sign In icons.

3. SelectSign In. You will now see an activation code on your TV screen.

4. On a computer or mobile web browser, go to tubitv.com/activate.

5. If you are not signed in online, you will be asked to register or sign in. Please do so now.

6. After registering or signing in, you will be redirected to theActivate a devicepage. Enter the activation codethat appears on your TV screen and clickActivate device.

Your TV screen will refresh automatically and you will now be signed in to Tubi on both your web browser and your Vizio Smart TV!

To set up your parental controls to block certain content from appearing in your account or have access to more content, please follow one of the procedures below.

Via your web account:

Go to tubi.tv on a web browser and sign in. After you sign in, you'll see your name at the top right corner.

Click/tap on your name on the top right corner.

Click/Tap onAccount Settings.

Click/Tap on theParental Controlstab and select your preferred level of parental controls.

To save your Parental Control settings, enter your password. If you've forgotten your password please visit tubi.tv/forgot and enter your email to receive instructions on how to reset your password.

ClickSaveand you'll be all set!

Via the Tubi app on your Roku:

Open the Tubi app on your Roku device.

Navigate to the left side of the screen -- you'll see Search, Home, Categories, Channels, Settings, and Exit.

Select Settings.

Navigate to Parental Controls and press the right arrow on your remote to highlight the rating levels.

Select the rating level you'd like to set your account to and press Select.

Enter your account password to change the parental rating and press Submit.

Please note that it may take up to 24 hours for Parental Control settings to take effect on your Roku device. However, if you log out of your Tubi account, completely exit the app, then relaunch and log back in, it should speed up the process.

To sign in on Roku:

Turn on your Roku.

From the Roku Home screen, select the Tubi app.

Navigate to the left column and select Settings.

SelectSign In. Now you'll see a screen on your Roku with an activation code.

To enter the activation code, please go to www.tubitv.com/activate in a web browser (e.g. Google Chrome, Safari, etc.) as directed on the new screen.

If you are not signed in to Tubi TV on a web browser you will be asked to sign in. Since you already have a Tubi account, click on the Sign Inlink, next to "Have an account?" and proceed to sign in with Facebook or with email.

Fill out the fields that are displayed and click on the Sign Inbutton.

Once you submit this information, you’ll be directed to a new screen where you can enter the activation code that is shown on your Roku screen.

Enter the code and your Roku screen will automatically update as soon as your activation completes. Happy streaming!

Note: In order to not have to register every time you click on the Tubi app on Roku,please don't sign out of the app by clickingSign Outwithin the Settings menu. To exit the app, simply back out of the app, click on the Home button on your Roku remote, or click on Exit from the left column on the Tubi home screen.

Still experiencing troubles?

Activation Code Issues

I keep seeing the sign-up screen

Invalid username/password error message

To search for a specific title on the Tubi app on Roku, please follow the steps below:

Launch the Tubi app.

Navigate to the left column -- you'll see Search, Home, Categories, Channels, Settings, and Exit.

SelectSearch.

Enter the title of the movie or series you're looking for. You can also search by genre, cast/director, and year.

Select the title you would like to watch.

You'll be taken to the details page where you can selectPlay.

Tubi offers Closed Captions whenever our content partners provide them to us. As we add more content, we strive to add more Closed Captions whenever possible.

Generally, our content is captioned if the video is a full-length movie or TV episode that has been shown on US TV after September 2012 with captions.

If you think a piece of content should have captions available, please email us at [email protected] and we'd be happy to check for you.

Please note that not all titles include subtitles. You can find out more information here.

If a video has subtitles available you will see a CC icon displayed in the movie/show synopsis page. If a video does not have a CC icon displayed in the movie/show synopsis page, there are no subtitles available for that video.

For all titles:

Go to your Roku Home Screen.

Select Settings.

SelectCaptions.

Select Captions Mode to On or On Always.

Now all movies and serieswith subtitles available will immediately play with captions.

For a specific title:

You can turn closed captions/subtitles on for a specific title by following the steps below:

Select and Play any title.

When the video begins, bring up the video player controls by pressing any direction on the remote's arrow pad or the Play/Pause button.The CCtoggle in the lower right corner will either be orange(captions activated) or white(captions deactivated). Images below:

Captions are activated:

Captions are deactivated:

Please note that the Captions toggle will appear grayed out if captions are not available for that particular video.

Samsung smart TVs allow you to open an app and sign into it without adding it to your home screen, which means that it can be difficult to find later. In order to reliably find Tubi on your Samsung smart TV, we recommend adding it to your app ribbon (the bottom row of apps that appear on your Samsung TV's home screen). Here's how to do that:

1. Click the "Home" button on the remote to go to Samsung Smarthub

2. Select "Apps" in the left hand section of the Smart Hub.

3. In the top right corner, click on the magnifying glass icon to search

4. Type in "Tubi"

5. Select the Tubi app

6. Select "Install" (if you haven't already)

7. Select "Add to Home"

When you return to the Samsung home screen, you should now be able to find Tubi in that bottom app ribbon reliably!

To set up your parental controls to block certain content from appearing in your account or have access to more content, please follow one of the procedures below.

Via your web account:

Go to tubi.tv on a web browser and sign in. After you sign in, you'll see your name at the top right corner.

Click/tap on your name on the top right corner.

Click/Tap on Account Settings.

Click/Tap on the Parental Controls tab and select your preferred level of parental controls.

To save your Parental Control settings, enter your password. If you've forgotten your password please visit tubi.tv/forgot and enter your email to receive instructions on how to reset your password.

Click Save and you'll be all set!

Via the Tubi app on your Xfinity X1 box:

Open the Tubi app on your Xfinity X1 box.

Navigate to the top of the screen until you see Search and Settings icons.

Select Settings.

Navigate to Parental Controls and press the right arrow on your remote to highlight the rating levels.

Select the rating level you'd like to set your account to and press Select.

Enter your account password to change the parental rating and press Submit.

Please note that it may take up to 24 hours for Parental Control settings to take effect on your Xfinity device. However, if you log out of your Tubi account, completely exit the app and then relaunch and log back in, it should speed up the process.

Tubi is currently available on the following 2015 and later Tizen OS SupportedSamsungdevices.

2019

UNU7100, UNU7300, URU7100, URU7300, URU7100, URU710D, URU7300, URU730D, URU7400, URU7410, URU7450, URU74A0, URU750, URU750

QNQ75C, QNQ75F, QNQ7C, QNQ7F, QRQ60, QRQ70, QRQ80, QRQ90, QRQ60, QRQ70, QRQ80, QRQ90, RQ750, UNU8000, URU8000, URU8000

2018

UN5510, UN5500, UN5350, UN5300, UN4500, UN4350, UN4310, UN4300

UNU7120, UNU709D, UNU7090, UNU6950

UNU730D, UNU7300, UNU710D, UNU7100, UNU7103

QNQ9S, QNQ9F, QNQ8FB, QNQ8F, QNQ8C, QNQ7FH, QNQ7F, QNQ7C, QNQ75F, QNQ75C, QNQ6FK, QNQ6F, QNQ65FB, QNQ65F, UNU850D, UNU8500, UNU80A0, UNU800D, UNU8000, UNU76A0, UNU7500, UNU74A0, UNU7450, UNU7400, ULS03NU

2017

UM6300, UM5600, UM5520, UM5510, UM5500, UM5300, UM4500

UMU9000, UMU8000, UMU7500, UMU70A0, UMU7000, UMU66A0, UMU6500, UMU64A0, UMU6470, UMU6400, UMQS9, UMLS003, QMS9Y, QMQ9F, QMQ8C, QMQ7FD, QMQ7F, QMQ7C, UMUF31E,UMU6000,UMU6100,UMU6300,UMU6310, UMU6320, UMUF30E

2016

UK6300, UK6250, UK6200, UK5600, UK5520, UK5510, UK5500, UK5300, UK4300

UKU630D, UKU6300, UKU6000

UKS9800, UKS9500, UKS9000, UKS8500, UKS8000, UKS7500, UKS7000, UKU66A0, UKU6510, UKU6500, UKU64A0, UKU6400

2015

UJ6400, UJS6000, UJ6330, UJ6300, UJ6240, UJ6200, UJ5520, UJ5510, UJ5500, UJ5300, TE390S, ULS001F, ULS001H, US9F

UJU5900, UJU5910, UJU5920, UJU8000, UJU7800, UJU7500, UJU7000, UJS8500, UJS8000, UJU6900, UJU6410, UJU6400, UJU6300, UJS6900, UJU6390, UJU6000, UJU6100, ULS001U, US9A, UJU6800, UJU6740, UJU6700, UJU6600, UJU6510, UJU6500, UJS8600, UJS6700, UJU7090

UJS9000, UJS9500, UJS9800, UJS9900

As of November 2018, the Tubi app is no longer available on the Xbox 360.

However, there are still lots of ways to watch Tubi on your TV! Please see this article for other methods of watching Tubi on the big screen. If you have any questions, please let us know at [email protected]!

If you're having trouble watching Tubi on Xbox One, please follow the troubleshooting steps below.

Restart the Tubi app

Go to the Home screen of your Xbox One by pressing the Xbox button on your remote and then selectingHome.

Verify that the big application tile is highlighted, and then press theMenubutton on your controller.

SelectQuit.

Now, re-launch the app.

If the issue persists, please restart your console.

Restart your console

Press theXboxbutton to open the guide.

SelectSettings.

SelectRestart console.

SelectYesto confirm.

Try Tubi again. If the issue persists, please disconnect and reconnect your console.

Note:If you're unable to access the guide or if the console appears to be frozen, press and hold theXboxbutton on the console for about 10 seconds until the console turns off. After the console shuts down, touch theXboxbutton on the console again to restart.

Disconnect and reconnect your console's power cable

Turn off the Xbox One console by pressing theXboxbuttonon the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Plug the console power cable back in.

Press theXboxbutton on your console to turn on the Xbox One.

Re-launch the Tubi app.

If the issue persists, please delete and reinstall the Tubi app.

Delete and reinstall app

On XboxHome, selectMy games & apps.

SelectApps, highlight the game or app you want to remove, and then press theMenubutton.

SelectManage app.

Select the app logo.

Press theMenubutton.

SelectUninstall.

On the next screen, selectUninstallto confirm the deletion.

To reinstall, go to the Home screen, selectStore. Afterward, go to Search and search for Tubi. Tubi will appear in the results.

While we do employ a process to control volume on ads to keep them at or below the level of surrounding content, there are certain types of ads that don't go through that volume control process. This tends to happen most often on the web player.

However, whenever you come across these loud ads, please email us at [email protected] to let us know more details about the ad/brand and we'll have our Ads team check on the ad in our system. If it's indeed under our control, we'll get it run through the volume control process, and if it's not, we'll reach out to the ad partner and ask them to investigate on their end.

The same goes for ad placement -- we have a process in place to put the ad breaks at logical spots, but we process a lot of content and we don't always get things right. When you see ad breaks that are poorly placed, let us know and we'll get them reviewed.

Generally, though, we are actively working on ways to improve the ad experience for our users -- ads are necessary to pay the bills but we want to keep them as unobtrusive as they possibly can be.

If you're experiencing audio issues while using Tubi on your Fire TV or Fire Stick, please try the following troubleshooting steps.

Check TV volume

We know, this one seems obvious, but just in case -- make sure the volume on your TV is not at the lowest setting or muted.

Check cable connections

Make sure your HDMI/optical connectors are plugged in.

Check for any breakage/fraying in the cable.

Reverse the ends of the cable or try using a different HDMI cable.

Restart the app

From the Fire TV home page, select Settings > Applications > Manage Installed Applications.

Find and select the Tubi app.

Select Force Close.

Launch the Tubi app again.

Update your software

Having the latest operating system on your device ensures you're getting the optimal experience from the Tubi app.

From the Fire TV home page, go to Settings > System > About.

Select Software Version > Check for System Update.

Check the Audio setting on your Amazon Fire TV or Fire Stick

If you're still experiencing audio issues, try turning off Dolby Digital Plus:

On your Amazon Fire TV or Fire Stick, go to Settings > Display & Sounds > Audio > Dolby Digital Output and then turn Dolby Digital Plus OFF.

Delete and reinstall the Tubi app

From the Fire TV home page, select Settings > Applications > Manage Installed Applications.

Find and select the Tubi app.

Select Uninstall.

Go to Apps and reinstall the Tubi app.

How to turn subtitles ONwhile watching Tubi on my iPhone or iPad?

Option 1: Via System Settings:

Go to your device's home screen.

OpenSettings.

Scroll to and selectAccessibility.

Tap on Subtitles & Captioning.

Swipe button next to "Closed Captions + SDH" to the right so it turns green.

Now subtitles and captions will appear on all videos with subtitles available.

Option 2: Via Tubi app:

Open the Tubi app.

Select and play a video.

Tap on the screen as the movie or TV show is playing. Several video player control icons will appear on the screen.

Tap on the CC button on the top right corner of the screen.

Select thelanguage in which you'd like subtitles to be.

Tap on Done on the top right corner and you'll be all set!

How to turn subtitles OFF while watching Tubi on my iPhone or iPad?

Option 1: Via System Settings:

Go to your device's home screen.

OpenSettings.

Scroll to and selectAccessibility.

Tap on Subtitles & Captioning.

Swipe button next to "Closed Captions + SDH" to the leftso it turns white.

Now subtitles and captions will not appear on any videos.

Option 2: Via Tubi app:

Select and play a video.

Tap on the screen as the movie or TV show is playing. Several video player control icons will appear on the screen.

Tap on the CC button on the top right corner of the screen.

Tap the checked subtitle language to uncheck it.

Tap on Done on the top right corner and you'll be all set!

Free means that we don't charge you any money to watch any of our 15,000+ movies or TV shows. As with any streaming video, you will use data doing so, and depending on your own data plan, data charges may apply as issued by your carrier.

We get lots of people asking us how we pronounce our name, so we thought we'd set the record straight:

Say TOO-bee!

We are continually working behind the scenes to bring more movies and TV shows to Tubi, and we want to hear what you, our viewers, want to watch!

The content acquisition process is complicated and we can't guarantee that a request will definitely be fulfilled, but knowing what our viewers are interested in is very helpful in guiding the kind of content we go after in the future!

Please email content suggestions to us at [email protected] and we'll make note of those!

If you have one of the Supported Samsung Smart TVs , you can register or sign in to Tubi by following the steps below.

1. Open the Tubi app on your Samsung TV.

2. Navigate to the very top of the Tubi home screen, until you see Search, Settings, and Sign In icons.

3. Select Sign In. You will now see an activation code on your TV screen.

4. On a computer or mobile web browser, go to tubitv.com/activate.

5. If you are not signed in online, you will be asked to register or sign in. Please do so now.

6. After registering or signing in, you will be redirected to theActivate a device page. Enter the activation codethat appears on your TV screen and clickActivate device.

Your TV screen will refresh automatically and you will now be signed in to Tubi on both your web browser and your Samsung Smart TV!