

Tuff Shed is a true American original, beginning 1981 with one man’s dream of designing, fabricating and installing quality backyard buildings for customers.
Tuff Shed's Net Promoter Score (NPS) is a -79 with 9% Promoters, 3% Passives, and 88% Detractors. Net Promoter Score tracks whether Tuff Shed's customers would recommend using the product based on a scale of -100 to 100.
| 9% | Promoters |
|---|---|
| 3% | Passives |
| 88% | Detractors |
| Summary | Date | Score |
|---|---|---|
Nov 2024 -80 | Nov 2024 | -80 |
Jan 2025 -80 | Jan 2025 | -80 |
Feb 2025 -78 | Feb 2025 | -78 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -80 | Apr 2025 | -80 |
May 2025 -80 | May 2025 | -80 |
Jun 2025 -80 | Jun 2025 | -80 |
Jul 2025 -80 | Jul 2025 | -80 |
Sep 2025 -80 | Sep 2025 | -80 |
Oct 2025 -80 | Oct 2025 | -80 |
Nov 2025 -80 | Nov 2025 | -80 |
May 2026 -78 | May 2026 | -78 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Tuff Shed's NPS 10 points higher than Female customers.
Tuff Shed's NPS was rated -78 by Male customers on Comparably.
Tuff Shed's NPS was rated -88 by Female customers on Comparably.
Tuff Shed's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Hispanic or Latino -76 | Hispanic or Latino | -76 |
African American/Black -100 | African American/Black | -100 |
Other -93 | Other | -93 |
Tuff Shed's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Tuff Shed's NPS was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
1 to 2 Years -70 | 1 to 2 Years | -70 |
2 to 5 Years -44 | 2 to 5 Years | -44 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -80 | Over 10 Years | -80 |
Out of the 32 Tuff Shed customer reviews 4 were positive and 28 were constructive. Tuff Shed customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Tuff Shed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Male customers rated Tuff Shed's Customer Loyalty score 5% higher than Female customers.
Tuff Shed's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Tuff Shed's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 55% | 36-40 | 55% |
41-45 40% | 41-45 | 40% |
46-50 25% | 46-50 | 25% |
51-55 40% | 51-55 | 40% |
56-60 36% | 56-60 | 36% |
61-65 42% | 61-65 | 42% |
66+ 53% | 66+ | 53% |
Tuff Shed's Customer Loyalty score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tuff Shed's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tuff Shed has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tuff Shed's overall Product Quality score rated by its users and customers.
Tuff Shed’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Tuff Shed's product the highest. Reviewers from the Banking and Financial Services industry rated Tuff Shed the lowest at 1.6.
Tuff Shed's Product Quality score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by customers from the Military and Defense industry.
Male customers rated Tuff Shed's Product Quality score 0.1 stars higher than Female customers.
Tuff Shed's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.7 | Other | 1.7 |
Tuff Shed's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Tuff Shed's Product Quality score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tuff Shed's Product Quality score was rated the highest by Retail industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tuff Shed has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tuff Shed's overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Tuff Shed.
Tuff Shed's ROI score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by Other customers.
Male customers rated Tuff Shed's ROI score 0.1 stars higher than Female customers.
Tuff Shed's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Tuff Shed's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.6 | 66+ | 1.6 |
Tuff Shed's ROI score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tuff Shed's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tuff Shed has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tuff Shed's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Professional Services industry.
Male customers rated Tuff Shed's Customer Satisfaction score 6 points higher than Female customers.
Very Satisfied | 8% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 16% | |
Very Dissatisfied | 70% |
Very Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 25% | |
Very Dissatisfied | 61% |
Tuff Shed's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Tuff Shed's Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.
Tuff Shed's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Tuff Shed's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
Tuff Shed's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 23% | |||||||||||||||
| 56-60 | 7% | |||||||||||||||
| 61-65 | 16% | |||||||||||||||
| 66+ | 10% |
Tuff Shed's Customer Satisfaction score was rated the highest by customers who have used Tuff Shed's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tuff Shed's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tuff Shed Customer Satisfaction Score by Industry",
"text": "Tuff Shed's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Tuff Shed's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Tuff Shed's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Tuff Shed's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Tuff Shed's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tuff Shed's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Tuff Shed has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tuff Shed's overall Customer Service score rated by its users and customers.
1777 South Harrison Street, Denver, CO 80110
http://www.TUFFSHED.com
Tuff Shed's Customer Service score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by customers from the Professional Services industry.
Tuff Shed's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Tuff Shed's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Tuff Shed's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Tuff Shed's Customer Service score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tuff Shed's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tuff Shed has a 3.0/5 stars for its overall company culture rated by their employees

Tuff Shed scored a -79 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tuff Shed would recommend the brand to a friend. ENPS measures how likely Tuff Shed employees would recommend working at Tuff Shed to a friend.
| 9% | Promoters |
|---|---|
| 3% | Passive |
| 88% | Detractors |
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |