Tuff Shed NPS & Customer Reviews | Comparably
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Tuff Shed
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About Tuff Shed's Brand

Tuff Shed is a true American original, beginning 1981 with one man’s dream of designing, fabricating and installing quality backyard buildings for customers.

Brand at a Glance

45%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service

Tuff Shed NPS

Tuff Shed's Net Promoter Score (NPS) is a -79 with 9% Promoters, 3% Passives, and 88% Detractors. Net Promoter Score tracks whether Tuff Shed's customers would recommend using the product based on a scale of -100 to 100.

Tuff Shed Overall NPS

-79
NPS
9%Promoters
3%Passives
88%Detractors
Tuff Shed Overall NPS

Tuff Shed NPS Trend

-100
-50
0
50
100
Nov 2024
-80
Nov 2024-80
Jan 2025
-80
Jan 2025-80
Feb 2025
-78
Feb 2025-78
Mar 2025
-78
Mar 2025-78
Apr 2025
-80
Apr 2025-80
May 2025
-80
May 2025-80
Jun 2025
-80
Jun 2025-80
Jul 2025
-80
Jul 2025-80
Sep 2025
-80
Sep 2025-80
Oct 2025
-80
Oct 2025-80
Nov 2025
-80
Nov 2025-80
May 2026
-78
May 2026-78

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tuff Shed NPS by Gender

Male customers rated Tuff Shed's NPS 10 points higher than Female customers.

Male

-78

Tuff Shed's NPS was rated -78 by Male customers on Comparably.

9%
Promoters
4%
Passives
87%
Detractors

Female

-88

Tuff Shed's NPS was rated -88 by Female customers on Comparably.

5%
Promoters
2%
Passives
93%
Detractors

Tuff Shed NPS by Ethnicity

Tuff Shed's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
-78
Caucasian-78
Hispanic or Latino
-76
Hispanic or Latino-76
African American/Black
-100
African American/Black-100
Other
-93
Other-93

Tuff Shed NPS by Age

Tuff Shed's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
0%
Passives
17%
Detractors
83%
31-350%17%83%
Promoters
0%
Passives
10%
Detractors
90%
36-400%10%90%
Promoters
22%
Passives
0%
Detractors
78%
41-4522%0%78%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
17%
Passives
0%
Detractors
83%
51-5517%0%83%
Promoters
4%
Passives
4%
Detractors
92%
56-604%4%92%
Promoters
6%
Passives
0%
Detractors
94%
61-656%0%94%
Promoters
5%
Passives
3%
Detractors
92%
66+5%3%92%

Tuff Shed NPS by Usage

Tuff Shed's NPS was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-96
Less than 1 Year-96
1 to 2 Years
-70
1 to 2 Years-70
2 to 5 Years
-44
2 to 5 Years-44
5 to 10 Years
-17
5 to 10 Years-17
Over 10 Years
-80
Over 10 Years-80

Tuff Shed Customer Reviews

Out of the 32 Tuff Shed customer reviews 4 were positive and 28 were constructive. Tuff Shed customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
In all areas they need improvement. From sales to installation and everything in between. Communication and installation are the worst.
What can this brand most improve?
Customer service and communication with inspectors
What can this brand most improve?
Build a shed that doesnt leak
What can this brand most improve?
Customer service and communication with the customer
What can this brand most improve?
They have a lack of accountability and customer service

Tuff Shed Customer Loyalty

45%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

45% of Tuff Shed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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45
45%
55
55%
Tuff Shed Customer Loyalty

Tuff Shed Customer Loyalty Score by Gender

Male customers rated Tuff Shed's Customer Loyalty score 5% higher than Female customers.

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Male
46%
Yes
Female
41%
Yes

Tuff Shed Customer Loyalty Score by Ethnicity

Tuff Shed's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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44
out of 100
Caucasian
55
out of 100
Hispanic or Latino
46
out of 100
African American/Black
52
out of 100
Other

Tuff Shed Customer Loyalty Score by Age

Tuff Shed's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
31-35
55%
31-3555%
36-40
55%
36-4055%
41-45
40%
41-4540%
46-50
25%
46-5025%
51-55
40%
51-5540%
56-60
36%
56-6036%
61-65
42%
61-6542%
66+
53%
66+53%

Tuff Shed Customer Loyalty Score by Usage

Tuff Shed's Customer Loyalty score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
29%
1 to 2 Years
52%
2 to 5 Years
89%
5 to 10 Years
100%
Over 10 Years
73%

Tuff Shed Customer Loyalty Score by Industry

Tuff Shed's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Insurance industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
44%
Accounting
10%
Aerospace and Aviation
78%
Architecture and Planning
55%
Banking and Financial Services
55%
Business and Consumer Services
64%
Construction
51%
Consulting
33%
Education
44%
Government and Public Policy
55%
Healthcare, Hospitals and Medicine
51%
Insurance
10%
Marketing, Advertising and Research
40%
Military and Defense
61%
Professional Services
46%
Retail
40%

Tuff Shed Product Quality

1.6/5

Tuff Shed has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Tuff Shed Product Information

Tuff Shed’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Tuff Shed's product the highest. Reviewers from the Banking and Financial Services industry rated Tuff Shed the lowest at 1.6.

Website
http://www.TUFFSHED.com
Company Size
1,001-5,000 Employees

Industry

Manufacturing

Quick Insights into Tuff Shed Product Quality

Tuff Shed's Product Quality score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by customers from the Military and Defense industry.

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Ranked Tuff Shed Product Quality the Highest

5 to 10 Years
3.2
Retail
2.6
61-65
2.2

Ranked Tuff Shed Product Quality the Lowest

Female
1.5
Less than 1 Year
1.5
Military and Defense
1.5

Tuff Shed Product Quality Score by Gender

Male customers rated Tuff Shed's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Tuff Shed Product Quality Score by Ethnicity

Tuff Shed's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
Hispanic or Latino
1.7
Hispanic or Latino1.7
African American/Black
1.5
African American/Black1.5
Other
1.7
Other1.7

Tuff Shed Product Quality Score by Age

Tuff Shed's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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0
1
2
3
4
5
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.7
41-451.7
46-50
1.5
46-501.5
51-55
1.9
51-551.9
56-60
1.5
56-601.5
61-65
2.2
61-652.2
66+
1.5
66+1.5

Tuff Shed Product Quality Score by Usage

Tuff Shed's Product Quality score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.6
2 to 5 Years
2
5 to 10 Years
3.2
Over 10 Years
2.1

Tuff Shed Product Quality Score by Industry

Tuff Shed's Product Quality score was rated the highest by Retail industry customers, and the lowest by Military and Defense industry customers.

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Tech
2.3
Accounting
1.5
Aerospace and Aviation
1.5
Architecture and Planning
1.9
Banking and Financial Services
1.6
Business and Consumer Services
1.5
Construction
1.9
Consulting
1.5
Education
1.5
Government and Public Policy
1.6
Healthcare, Hospitals and Medicine
2.3
Insurance
1.5
Marketing, Advertising and Research
2
Military and Defense
1.5
Professional Services
1.8
Retail
2.6

Tuff Shed Pricing

Tuff Shed ROI & Value For Money

1.6/5

Tuff Shed has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Tuff Shed Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Tuff Shed.

Quick Insights into Tuff Shed ROI

Tuff Shed's ROI score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by Other customers.

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Ranked Tuff Shed ROI the Highest

5 to 10 Years
3.1
Healthcare, Hospitals and Medicine
2.3
61-65
1.9

Ranked Tuff Shed ROI the Lowest

Less than 1 Year
1.5
Military and Defense
1.5
Other
1.5

Tuff Shed ROI Score by Gender

Male customers rated Tuff Shed's ROI score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Tuff Shed ROI Score by Ethnicity

Tuff Shed's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.6
Caucasian1.6
Hispanic or Latino
1.7
Hispanic or Latino1.7
African American/Black
1.5
African American/Black1.5
Other
1.5
Other1.5

Tuff Shed ROI Score by Age

Tuff Shed's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.8
51-551.8
56-60
1.5
56-601.5
61-65
1.9
61-651.9
66+
1.6
66+1.6

Tuff Shed ROI Score by Usage

Tuff Shed's ROI score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
2
2 to 5 Years
2.4
5 to 10 Years
3.1
Over 10 Years
2.3

Tuff Shed ROI Score by Industry

Tuff Shed's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Military and Defense industry customers.

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Tech
2.2
Accounting
1.5
Aerospace and Aviation
1.5
Architecture and Planning
2.1
Banking and Financial Services
1.6
Business and Consumer Services
1.5
Construction
1.5
Consulting
1.6
Education
1.5
Government and Public Policy
1.6
Healthcare, Hospitals and Medicine
2.3
Insurance
1.5
Marketing, Advertising and Research
1.6
Military and Defense
1.5
Professional Services
2.1
Retail
2

Tuff Shed Customer Satisfaction (CSAT)

Tuff Shed Customer Satisfaction (CSAT) Score

15 / 100

Tuff Shed has an overall Customer Satisfaction score of 15 rated by its users and customers.

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Very Satisfied9%
Satisfied6%
Neither Satisfied nor Dissatisfied4%
Dissatisfied19%
Very Dissatisfied62%
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
62%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tuff Shed Customer Satisfaction

Tuff Shed's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Professional Services industry.

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Ranked Tuff Shed Customer Satisfaction the Highest

Healthcare, Hospitals and Medicine
60%
Over 10 Years
50%
Hispanic or Latino
29%

Ranked Tuff Shed Customer Satisfaction the Lowest

46-50
0%
African American/Black
0%
Professional Services
0%

Tuff Shed Customer Satisfaction Score by Gender

Male customers rated Tuff Shed's Customer Satisfaction score 6 points higher than Female customers.

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13 / 100
Male
Very Satisfied
8%
Satisfied
5%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
16%
Very Dissatisfied
70%
7 / 100
Female
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
25%
Very Dissatisfied
61%

Tuff Shed Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tuff Shed's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100
Very Satisfied8%
Satisfied2%
Neither Satisfied nor Dissatisfied4%
Dissatisfied19%
Very Dissatisfied67%
Very Satisfied
8%
Satisfied
2%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
67%

CSAT according to Hispanic or Latino

Tuff Shed's Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.

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29 / 100
Very Satisfied29%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied71%
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%

CSAT according to African American/Black

Tuff Shed's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied75%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%

CSAT according to Other

Tuff Shed's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.

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6 / 100
Very Satisfied0%
Satisfied6%
Neither Satisfied nor Dissatisfied0%
Dissatisfied27%
Very Dissatisfied67%
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
67%

Tuff Shed Customer Satisfaction Score by Age

Tuff Shed's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
31-35 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
31-350%
36-40 CSAT Score
14%
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
36-4014%
41-45 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
41-450%
46-50 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
46-500%
51-55 CSAT Score
23%
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
54%
51-5523%
56-60 CSAT Score
7%
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
80%
56-607%
61-65 CSAT Score
16%
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
50%
Very Dissatisfied
26%
61-6516%
66+ CSAT Score
10%
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
71%
66+10%

Tuff Shed Customer Satisfaction Score by Usage

Tuff Shed's Customer Satisfaction score was rated the highest by customers who have used Tuff Shed's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
5
1 to 2 Years
11
2 to 5 Years
17
5 to 10 Years
20
Over 10 Years
50

Tuff Shed Customer Satisfaction Score by Industry

Tuff Shed's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.

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Tech
9
Aerospace and Aviation
0
Architecture and Planning
0
Banking and Financial Services
0
Business and Consumer Services
0
Construction
18
Consulting
0
Education
0
Healthcare, Hospitals and Medicine
60
Military and Defense
33
Professional Services
0

Tuff Shed Customer Service

1.5/5

Tuff Shed has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Tuff Shed's Customer Service

Address

1777 South Harrison Street, Denver, CO 80110


Website

http://www.TUFFSHED.com

Quick Insights into Tuff Shed Customer Service

Tuff Shed's Customer Service score was rated highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and rated lowest by customers from the Professional Services industry.

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Ranked Tuff Shed Customer Service the Highest

5 to 10 Years
2.4
Healthcare, Hospitals and Medicine
2.3
Hispanic or Latino
1.6

Ranked Tuff Shed Customer Service the Lowest

Male
1.5
Other
1.5
Professional Services
1.5

Tuff Shed Customer Service Score by Gender

Tuff Shed's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Tuff Shed Customer Service Score by Ethnicity

Tuff Shed's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Hispanic or Latino
1.6
Hispanic or Latino1.6
African American/Black
1.5
African American/Black1.5
Other
1.5
Other1.5

Tuff Shed Customer Service Score by Age

Tuff Shed's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

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0
20
40
60
80
100
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Tuff Shed Customer Service Score by Usage

Tuff Shed's Customer Service score was rated the highest by customers who have used Tuff Shed's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.8
5 to 10 Years
2.4
Over 10 Years
2.3

Tuff Shed Customer Service Score by Industry

Tuff Shed's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.

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Tech
1.7
Accounting
1.5
Aerospace and Aviation
1.5
Architecture and Planning
1.5
Banking and Financial Services
1.5
Business and Consumer Services
1.5
Construction
1.5
Consulting
1.5
Education
1.5
Government and Public Policy
1.6
Healthcare, Hospitals and Medicine
2.3
Insurance
1.5
Marketing, Advertising and Research
1.5
Military and Defense
1.5
Professional Services
1.5
Retail
2

Tuff Shed as an Employer

3.0/5

Tuff Shed has a 3.0/5 stars for its overall company culture rated by their employees

  Tuff Shed CEO
top
50%
CEO of Tuff Shed

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tuff Shed scored a -79 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tuff Shed would recommend the brand to a friend. ENPS measures how likely Tuff Shed employees would recommend working at Tuff Shed to a friend.

Net Promoter Score

-79
NPS Score
9%Promoters
3%Passive
88%Detractors

Employee Net Promoter Score

-20
eNPS Score
33%Promoters
14%Passive
53%Detractors

Global Ranking Snapshot

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1
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W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail