U-Haul NPS & Customer Reviews

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U-Haul

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U-Haul

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About U-Haul's Brand

Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.

Brand at a Glance

59%

Customer Loyalty

1.6/5

Product Quality

1.7/5

Pricing

1.5/5

Customer Service

U-Haul NPS

U-Haul's Net Promoter Score (NPS) is a -63 with 16% Promoters, 5% Passives, and 79% Detractors. Net Promoter Score tracks whether U-Haul's customers would recommend using the product based on a scale of -100 to 100.

U-Haul Overall NPS

-63

NPS

16%	Promoters
5%	Passives
79%	Detractors

U-Haul NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -63	Feb 2025	-63
Mar 2025 -62	Mar 2025	-62
Apr 2025 -63	Apr 2025	-63
May 2025 -62	May 2025	-62
Jun 2025 -62	Jun 2025	-62
Jul 2025 -63	Jul 2025	-63
Aug 2025 -62	Aug 2025	-62
Sep 2025 -62	Sep 2025	-62
Oct 2025 -62	Oct 2025	-62
Nov 2025 -62	Nov 2025	-62
Dec 2025 -62	Dec 2025	-62
Jan 2026 -62	Jan 2026	-62

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

U-Haul NPS by Gender

Male customers rated U-Haul's NPS 2 points higher than Female customers.

Male

-76

U-Haul's NPS was rated -76 by Male customers on Comparably.

10%

Promoters

Passives

86%

Detractors

Female

-78

U-Haul's NPS was rated -78 by Female customers on Comparably.

Promoters

Passives

87%

Detractors

U-Haul NPS by Ethnicity

U-Haul's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -83	Caucasian	-83
Hispanic or Latino -62	Hispanic or Latino	-62
African American/Black -60	African American/Black	-60
Native American -34	Native American	-34
Other -81	Other	-81

U-Haul NPS by Age

U-Haul's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

21%

15%

64%

26-30

92%

31-35

13%

87%

36-40

25%

69%

41-45

83%

46-50

89%

51-55

92%

56-60

13%

85%

61-65

85%

66+

95%

U-Haul NPS by Usage

U-Haul's NPS was rated the highest by customers who have used U-Haul's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -84	Less than 1 Year	-84
1 to 2 Years -74	1 to 2 Years	-74
2 to 5 Years -53	2 to 5 Years	-53
5 to 10 Years -87	5 to 10 Years	-87
Over 10 Years -78	Over 10 Years	-78

U-Haul Customer Reviews

Out of the 60 U-Haul customer reviews 13 were positive and 47 were constructive. U-Haul customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

U-Haul Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of U-Haul users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59%

41%

U-Haul Customer Loyalty Score by Gender

Male customers rated U-Haul's Customer Loyalty score 6% higher than Female customers.

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Male

63%

Yes

Female

57%

Yes

U-Haul Customer Loyalty Score by Ethnicity

U-Haul's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Native American

out of 100

Other

U-Haul Customer Loyalty Score by Age

U-Haul's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 52%	18-25	52%
26-30 40%	26-30	40%
31-35 58%	31-35	58%
36-40 49%	36-40	49%
41-45 44%	41-45	44%
46-50 55%	46-50	55%
51-55 68%	51-55	68%
56-60 72%	56-60	72%
61-65 63%	61-65	63%
66+ 52%	66+	52%

U-Haul Customer Loyalty Score by Usage

U-Haul's Customer Loyalty score was rated the highest by customers who have used U-Haul's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	28%
1 to 2 Years	55%
2 to 5 Years	67%
5 to 10 Years	64%
Over 10 Years	72%

U-Haul Customer Loyalty Score by Industry

U-Haul's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Restaurants industry customers.

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Tech	60%
Accounting	74%
Aerospace and Aviation	55%
Arts and Entertainment	68%
Automotive and Transportation	55%
Banking and Financial Services	51%
Business and Consumer Services	72%
Construction	60%
Consulting	55%
Consumer Services	66%
Education	51%
Government and Public Policy	50%
Healthcare, Hospitals and Medicine	43%
Hospitality	55%
Legal	46%
Logistics and Supply Chain	40%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	70%
Mechanical, Civil or Industrial Engineering	55%
Military and Defense	55%
Non-Profit	100%
Professional Services	64%
Public Relations and Communications	78%
Real Estate	46%
Restaurants	40%
Retail	73%
Transportation	74%

U-Haul Product Quality

1.6/5

U-Haul has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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U-Haul Product Information

U-Haul’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated U-Haul's product the highest. Reviewers from the Accounting industry rated U-Haul the lowest at 1.6.

Website: http://www.uhaul.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into U-Haul Product Quality

U-Haul's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Tech industry.

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Ranked U-Haul Product Quality the Highest

Non-Profit	3.1
18-25	2
2 to 5 Years	1.8

Ranked U-Haul Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

U-Haul Product Quality Score by Gender

U-Haul's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

U-Haul Product Quality Score by Ethnicity

U-Haul's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.6	African American/Black	1.6
Native American 1.6	Native American	1.6
Other 1.5	Other	1.5

U-Haul Product Quality Score by Age

U-Haul's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.8	36-40	1.8
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

U-Haul Product Quality Score by Usage

U-Haul's Product Quality score was rated the highest by customers who have used U-Haul's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.8
5 to 10 Years	1.5
Over 10 Years	1.5

U-Haul Product Quality Score by Industry

U-Haul's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.6
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.6
Legal	1.5
Logistics and Supply Chain	2.3
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	2.2
Military and Defense	1.5
Non-Profit	3.1
Professional Services	1.7
Public Relations and Communications	1.9
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	2

U-Haul Pricing

U-Haul ROI & Value For Money

1.7/5

U-Haul has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.

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U-Haul Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from U-Haul.

Quick Insights into U-Haul ROI

U-Haul's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Retail industry.

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Ranked U-Haul ROI the Highest

Non-Profit	3.3
Native American	3.1
18-25	2.1

Ranked U-Haul ROI the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

U-Haul ROI Score by Gender

U-Haul's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

U-Haul ROI Score by Ethnicity

U-Haul's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.6	African American/Black	1.6
Native American 3.1	Native American	3.1
Other 1.5	Other	1.5

U-Haul ROI Score by Age

U-Haul's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.1	18-25	2.1
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.8	36-40	1.8
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

U-Haul ROI Score by Usage

U-Haul's ROI score was rated the highest by customers who have used U-Haul's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	1.5
Over 10 Years	1.5

U-Haul ROI Score by Industry

U-Haul's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Retail industry customers.

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Tech	1.6
Accounting	1.9
Aerospace and Aviation	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Construction	1.5
Consulting	2.1
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Legal	1.6
Logistics and Supply Chain	2.3
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	2.4
Military and Defense	1.5
Non-Profit	3.3
Professional Services	1.7
Public Relations and Communications	2.2
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	2

U-Haul Customer Satisfaction (CSAT)

U-Haul Customer Satisfaction (CSAT) Score

19 / 100

U-Haul has an overall Customer Satisfaction score of 19 rated by its users and customers.

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Very Satisfied	12%
Satisfied	7%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	9%
Very Dissatisfied	66%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

66%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into U-Haul Customer Satisfaction

U-Haul's Customer Satisfaction score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Retail industry.

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Ranked U-Haul Customer Satisfaction the Highest

Mechanical, Civil or Industrial Engineering	67%
18-25	26%
2 to 5 Years	25%

Ranked U-Haul Customer Satisfaction the Lowest

5 to 10 Years	6%
26-30	0%
Retail	0%

U-Haul Customer Satisfaction Score by Gender

Female customers rated U-Haul's Customer Satisfaction score 4 points higher than Male customers.

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10 / 100

Male

	Very Satisfied	7%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	10%
	Very Dissatisfied	74%

14 / 100

Female

	Very Satisfied	9%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	6%
	Very Dissatisfied	77%

U-Haul Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

U-Haul's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.

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7 / 100

Very Satisfied	5%
Satisfied	2%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

77%

CSAT according to Hispanic or Latino

U-Haul's Customer Satisfaction (CSAT) score was rated 23% according to Hispanic or Latino users and customers.

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23 / 100

Very Satisfied	15%
Satisfied	8%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	31%
Very Dissatisfied	38%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

31%

Very Dissatisfied

38%

CSAT according to African American/Black

U-Haul's Customer Satisfaction (CSAT) score was rated 23% according to African American/Black users and customers.

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23 / 100

Very Satisfied	14%
Satisfied	9%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	71%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

CSAT according to Other

U-Haul's Customer Satisfaction (CSAT) score was rated 19% according to Other users and customers.

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19 / 100

Very Satisfied	11%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	81%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

81%

U-Haul Customer Satisfaction Score by Age

U-Haul's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

26%

26-30

31-35

13%

36-40

41-45

19%

46-50

18%

51-55

56-60

16%

61-65

12%

66+

U-Haul Customer Satisfaction Score by Usage

U-Haul's Customer Satisfaction score was rated the highest by customers who have used U-Haul's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	12
1 to 2 Years	15
2 to 5 Years	25
5 to 10 Years	6
Over 10 Years	9

U-Haul Customer Satisfaction Score by Industry

U-Haul's Customer Satisfaction score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Retail industry customers.

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{
	"title": "U-Haul Customer Satisfaction Score by Industry",
	"text": "U-Haul's Customer Satisfaction score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Retail industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 21,
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			"groupId": 500,
			"score": 0,
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			"groupId": 501,
			"score": 0,
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			"scoreClassName": "",
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			"groupId": 504,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
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			"scoreClassName": "",
			"scoreLabel": 17
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
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			"scoreClassName": "",
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		{
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			"groupId": 511,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
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			"scoreClassName": "",
			"scoreLabel": 16
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		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
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			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
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			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "U-Haul's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "U-Haul's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "U-Haul's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "U-Haul's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "U-Haul's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "U-Haul's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "U-Haul's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		}
	]
}

Tech	21
Accounting	29
Aerospace and Aviation	0
Arts and Entertainment	7
Automotive and Transportation	0
Banking and Financial Services	0
Business and Consumer Services	17
Construction	11
Consulting	16
Consumer Services	14
Education	10
Government and Public Policy	0
Healthcare, Hospitals and Medicine	6
Hospitality	25
Legal	0
Logistics and Supply Chain	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	0
Mechanical, Civil or Industrial Engineering	67
Military and Defense	0
Non-Profit	33
Professional Services	13
Real Estate	0
Restaurants	0
Retail	0
Transportation	20

U-Haul Customer Service

1.5/5

U-Haul has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock U-Haul's overall Customer Service score rated by its users and customers.

About U-Haul's Customer Service

Address

2727 N Central Ave. , Phoenix, AZ 85004

Website

http://www.uhaul.com/

Phone Number

+1 (800) 468-4285

U-Haul's Social Links

Quick Insights into U-Haul Customer Service

U-Haul's Customer Service score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked U-Haul's Customer Service score.

Ranked U-Haul Customer Service the Highest

Non-Profit	3.6
Native American	2
18-25	1.7

Ranked U-Haul Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

U-Haul Customer Service Score by Gender

U-Haul's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

U-Haul Customer Service Score by Ethnicity

U-Haul's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.6	African American/Black	1.6
Native American 2	Native American	2
Other 1.5	Other	1.5

U-Haul Customer Service Score by Age

U-Haul's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.7	18-25	1.7
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.7	36-40	1.7
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

U-Haul Customer Service Score by Usage

U-Haul's Customer Service score was rated the highest by customers who have used U-Haul's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	1.5
Over 10 Years	1.5

U-Haul Customer Service Score by Industry

U-Haul's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	1.7
Aerospace and Aviation	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.6
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Legal	1.5
Logistics and Supply Chain	1.6
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	2.7
Military and Defense	1.5
Non-Profit	3.6
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	2

U-Haul as an Employer

3.1/5

U-Haul has a 3.1/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of U-Haul

Edward J. Joe Shoen

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

U-Haul scored a -63 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of U-Haul would recommend the brand to a friend. ENPS measures how likely U-Haul employees would recommend working at U-Haul to a friend.

Net Promoter Score

-63

NPS Score

16%	Promoters
5%	Passive
79%	Detractors

Employee Net Promoter Score

-9

eNPS Score

36%	Promoters
19%	Passive
45%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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