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NPS
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Brand Page
Uber Driver-Partners
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About Uber Driver-Partners' Brand
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Uber Driver-Partners CMO
Rebecca Messina
Rebecca Messina serves as the Global Chief Marketing Officer of Uber. Rebecca started at Uber in October of 2018. Rebecca currently resides in the San Francisco Bay Area.
Uber Driver-Partners NPS
Uber Driver-Partners's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Uber Driver-Partners's customers would recommend using the product based on a scale of -100 to 100.
Uber Driver-Partners Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Uber Driver-Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
May 2025 -25 | May 2025 | -25 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uber Driver-Partners Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Uber Driver-Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Uber Driver-Partners Product Quality
2.8/5
Uber Driver-Partners has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Uber Driver-Partners' overall Product Quality score rated by its users and customers.
Uber Driver-Partners Product Information
Uber Driver-Partners’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://uber.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Uber Driver-Partners Pricing
Uber Driver-Partners ROI & Value For Money
3.2/5
Uber Driver-Partners has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Uber Driver-Partners Customer Satisfaction (CSAT)
Uber Driver-Partners Customer Satisfaction (CSAT) Score
67 / 100
Uber Driver-Partners has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Uber Driver-Partners Customer Service
3.1/5
Uber Driver-Partners has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Uber Driver-Partners's Customer Service
Address
San Francisco, CA 94105
Website
http://uber.com
Uber Driver-Partners's Social Links
Uber Driver-Partners as an Employer
2.8/5
Uber Driver-Partners has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
CEO of Uber Driver-Partners
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Uber Driver-Partners scored a 0 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Uber Driver-Partners would recommend the brand to a friend. ENPS measures how likely Uber Driver-Partners employees would recommend working at Uber Driver-Partners to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
