-9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
UCT
Marketing or Exec? Claim Your Free Account
About UCT's Brand
UCT offers the services you need to meet your engineering, metal fabrication, and integrated systems manufacturing requirements.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
2.8/5
Pricing
3.4/5
Customer Service
UCT NPS
UCT's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether UCT's customers would recommend using the product based on a scale of -100 to 100.
UCT Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
UCT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Sep 2022 49 | Sep 2022 | 49 |
Jan 2023 13 | Jan 2023 | 13 |
Sep 2023 11 | Sep 2023 | 11 |
Feb 2024 0 | Feb 2024 | 0 |
May 2026 -9 | May 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCT Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of UCT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UCT Product Quality
3.6/5
UCT has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock UCT's overall Product Quality score rated by its users and customers.
UCT Product Information
UCT’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://uct.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Productivity
Travel
UCT Pricing
UCT ROI & Value For Money
2.8/5
UCT has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UCT's overall ROI score rated by its users and customers.
UCT Customer Satisfaction (CSAT)
UCT Customer Satisfaction (CSAT) Score
67 / 100
UCT has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UCT Customer Service
3.4/5
UCT has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UCT's overall Customer Service score rated by its users and customers.
About UCT's Customer Service
Address
500 Center Ridge Drive, Building 3.3, Suite 400, Austin, TX
Website
http://uct.com/
Phone Number
510-576-4400
UCT as an Employer
3.5/5
UCT has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
UCT scored a -9 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of UCT would recommend the brand to a friend. ENPS measures how likely UCT employees would recommend working at UCT to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
