Udemy FAQs

If you've incurred an error while attempting to make a payment, this article explains how to solve common reasons for payment issues. If you encountered a payment error message which told you to contact support directly, however, please click here. Otherwise, please try the troubleshooting steps outlined below.

If you’re encountering issues with one payment method, please note we support several different payment methods that you can try. For information regarding how Udemy courses are priced, please click here.

Common Reasons For Failed Card Payments

Incorrectly Entered Information

Incorrect name: please ensure you enter the first and last name of the card account holder, exactly as it appears on the card, and that you enter it in the Name on Card field. For example, if the card account holder’s name reads John R. Doe, then John R. Doe must be entered, as shown below.

clear your browser’s cache

Incorrect CVC code: please ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.

Incorrect postal code or code is not applicable: if your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file. If zip codes aren't applicable in your country, however, and you still see a zip code field, please try entering all zeros (00000).

Update Saved Payment Method

If you’re encountering issues while trying to purchase with a saved payment method, try deleting it and re-adding it to ensure the details are correct and up to date. You can also add a new card.

Using a Debit Card Not Authorized For International Purchases

Udemy is based in the United States, and debit cards in many countries do not allow foreign transactions. If you do not see a local payment option when checking out on Udemy, and you’re encountering a payment issue, call your bank to ensure your card is authorized for international purchases. Udemy is not able to remove these restrictions.

Issuing Country For The Card is Different From Country of Residence

If the issuing country for your card is different from your country of residence, your card might not be approved. If you experience trouble using the card, please try another payment method we offer, or contact your bank.

Attempting Payments While Using a VPN

Multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making a purchase on Udemy.

Too Many Payment Attempts Have Been Made in The Last 24 Hours

Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or try using a different payment method.

Using a Rocketmail Email Address For Your Account

Payment attempts from Udemy accounts with Rocketmail addresses will not be accepted by our system. Please try changing your email address to a non-Rocketmail domain and try again.

Browser Isn’t Working Correctly Due to Caching Issues

If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please and try again.

Still Stuck? Your Bank Should Have More Information

Some of the most common reasons banks decline payments include insufficient funds, card purchase limitations, and card security policies, among other issues. Since Udemy does not have detailed insights into why a payment is declined, we recommend contacting your bank or financial institution directly to help solve the payment issue. Udemy will be happy to help if your error message says to contact our support team.

It’s important to let your bank know that you would like to make a payment on Udemy.com, Udemy is a company based in the United States, and that we do not bill recurringly.

If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our support team will also follow this guide when responding to inquiries regarding video playback.

Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Udemy course on your device. The rest of Udemy’s system requirements are listed here.

If you're encountering issues while watching courses on Udemy's mobile app, please click here.

Determine if your environment’s causing the issue

To determine whether your device, settings or internet connection may be causing the problem, please try watching another lecture or course (if you are only enrolled in one course, steps on how to preview a course can be viewed here ).

If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video. Please contact support so our team can investigate further and report the issue.

If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below.

Troubleshooting issues with your course playing environment

If you’ve determined the problem is due to an issue with your course playing environment, please do the following:

Try watching the original lecture in an incognito window.

If the video plays without issue, try checking your extension, plugin or firewall program on your device to see if it needs to be reconfigured or disabled.

Try a different browser. If you’re not already using Google Chrome, we recommend using it, as we’ve found it works best to watch Udemy courses.

Clear your browser's cookies and cache and restart it before trying again.

If you have a lot of browser tabs open, close most of them except the one you’re using to watch the course.

Check your browser version and update it if needed.

A minimum internet speed of 5Mbit or 800kbps is required to watch a Udemy course on your device. Test your internet connection speed to make sure your environment meets this and that your system meets Udemy’s requirements. If your internet speed is low, try lowering the video quality of the lecture, or watching the course when your internet connection is stronger.

Turn off any hardware acceleration you have installed (in Firefox or on Windows ).

If you can’t hear any audio, double check to see that the course player volume is turned up and that the video is not muted. Check the sound settings on your device.

Restart your computer and network devices (modems/switches/routers).

In the interim, if the course is available for downloading, try watching it offline or on the mobile app.

If you want to make purchasing courses faster and easier, you can securely save your credit or debit card information in your Udemy account. This way you will not need to re-enter the card information each time you purchase a course.

Credit Card Security

Udemy never stores your full credit or debit card information on our systems. Instead, we work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

When you enter your credit or debit card details on Udemy, that information is sent directly to secure databases maintained by these payment processors, who then complete the transaction. That partner will then provide us with a portion of the stored information (such as the last four digits of your card number) to help do things like document your purchases and label your saved cards.

During this process, our partner will also provide us with a randomly generated alphanumeric ID called a "token". This token allows us to reference a saved card during future transactions, even though we don’t have the full card number on file ourselves. Because we store a token instead of the full credit card number you originally provided, there is no way for anyone who is logged in to your Udemy account to obtain your full credit card information from within your account. In addition, there is no way for a third party to reverse-engineer a token ID to obtain the credit card information.

Adjusting Your Transaction Information Settings

You can have the system automatically select your saved card for a purchase, by turning on the Keep transaction information for further purchases option. If this option is turned off, however, then no card’s information will be entered, and the payment page will not select the Remember this card box.

To either activate or disable this option, please follow the steps below:

Move the cursor to your profile picture at the top right of the page

Click Payment Methods from the dropdown menu

Toggle on or off the Keeptransaction informationfor further purchases option

support team.

How to Save Your Credit Card Information

If you wish to save your credit card information, so that you don’t need to re-enter it next time you purchase a course, please follow these steps:

Click Take This Course

Enter the credit card information (under Add new card)

Make sure the Remember this card box is selected

Hit Pay and the card’s information will be saved in your account

Purchasing a Course With a Saved Card

If you saved your card information during a previous purchase, you can quickly use that card again to purchase another course without re-entering it.

If theKeep transaction information for further purchasesoption is turned on in your account, then the card’s information will automatically appear. If you have more than one credit card saved, however, then you can select which one you would like to use for the purchase.

Editing and Deleting Cards in Your Account

If you’ve saved your cards and would like to edit or delete the information in your account, please follow these steps:

Move the cursor to your profile picture at the top right of the page

Click Payment Methods from the dropdown menu

You can edit the credit card information by clicking on Update (once you've finished click Update again), or remove it from your account by clickingDelete

If you have any other questions regarding how to add, edit or delete cards in your account, please contact our

There is no fee to create and host a course on Udemy, and you can publish as many free and paid courses as you like. We believe in a sustainable partnership, where instructors are rewarded for creating amazing content and bringing students to the platform, and Udemy is rewarded for driving new students to our instructors.

Instructor Revenue Share Overview

While we encourage you to take a look at the official Promotions Policy ( link here ), a summary of common revenue share scenarios is provided below. Please note these are revenue share on Net Revenue, which is defined here :

Instructor Promotion: 97\% revenue share on sales made by instructors where the student purchases their course using an Instructor’s coupon or course referral link (there is a 3\% administrative processing fee, 4\% in the territory of Japan)

Udemy Organic:50\% revenue share on organic Udemy sales where no Instructor Coupon is used. Udemy and the instructor share equally on these sales, which might occur after a user browses the Udemy marketplace for courses, or makes a purchase via a Udemy promotion

Note on In-App Purchases:For sales on the Udemy iOS and Android apps, Apple and Google charge a 30\% fee on the total sale.

Paid User Acquisition Channel Sales:25\% instructor revenue share in most cases. In order to optimize your sales, we partner with affiliates across our global networks or pay for advertising for your course (you can control your inclusion via the Udemy Marketing Boost program, more info here ).

Depending on the partner or the costs of the advertising, the revenue share may vary but will be25\% in most cases.Udemy sets aside 75\% to pay for advertising costs and/or partner payouts that help us acquire those new users.

Reporting

Instructors can track all incoming sales in their Revenue Report. The report includes the date of purchase, student name, revenue channel attribution, total price paid and your revenue.

Additionally, exports in a .csv file are available for each month of revenue you earn, to track your sales and revenue share data (more info here ).

We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund.

Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information, please see below.

How to Request a Refund

You can quickly request a refund by contacting our support team. You can also make a refund request by clicking on the ellipses at the top right-hand corner of the course player, and then by selecting Request a refund.

When you submit a refund request, please be sure to include the course URL.

Boleto Bancrio

Refund Status

For answers to commonly asked questions we receive regarding a refund's status, please click here.

Credit Refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using Udemy credits, provided it meets our 30-day refund policy. To learn more about Udemy credits please click here.

iOS purchases: since iOS payments are processed through Apple and not Udemy, we are unable to offer cash refunds for in-app purchases made in the Apple App Store. Weoffer credit refunds for eligible purchases.You can read more about Apple's refund policy here.

Bank & cash transfer purchases: certain bank and cash transfer methods are only eligible for credit refunds.

Boleto Bancrio purchases: courses purchased through are only eligible for credit refunds.

Alfamart or Indomaret purchases: course purchases that are finalized at Alfamart and Indomaret are only eligible for credit refunds.

Refunds for Bundles Purchased Through Third Party

If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Reasons for Denied Refunds

While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

If all course content was downloaded before the refund was requested, the refund request may be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.

If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please try one of the troubleshooting steps below.

Payment in Progress

The transaction may have been disrupted.Check to see if you received a receipt from the App Store (iOS app) or Google Play (Android app). If you did not receive a receipt, the payment did not go through. Try again on the app, or you can purchase it from the site. If you did receive a receipt, please contact our support team and attach the receipt.

If the course was purchased through the iOS app, you may want to check the status of your transaction, and see if the status is "Pending". This means the course has not been delivered to your account yet since Apple's payment system is still processing the transaction. If it is "Pending", it may take between 24 - 48 hours for the course to be delivered to your account. If you no longer see "Pending" status for the Apple purchase but you do not have your course delivered to your account, please forward to us a screenshot/email of your App Store receipt. This will help us get the course up-and-running for you.

Still Having Trouble?

If you still can't find your course, please contact our support team with the following information:

A copy of the full receipt. We'll need to know the exact title of the course so wecan make sure the right one gets delivered to you. We just want to make sure we don't give you a Bootstrap course instead of a Yoga course!

A screenshot of theerror you received.This will let us know what happened. Plus, if you've seen a bunch of courses with similar titles (I'm looking at all the Microsoft Excel courses out there), it will also be helpful to have a screenshot of the course itself as well to avoid confusion.

Your Udemy account information. Let usknow which e-mail address you used to make the purchase on the app. Note: This is NOT the same as your Apple App Store/Google Play account! This is the email linked to your Udemy account.

Udemy wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

For more information on our refund policy, or how to make a refund request, please click here.

I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days. If it has been more than 10 business days since the refund was processed by Udemy, however, please contact your bank directly to inquire about the status of the refund. If the bank does not see the refund in their records, please contact our support team.

What is the difference between a refund and a purchase reversal?

Most refunds that are processed within 24 hours of a purchase are processed as reversals. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact our support team.

I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact PayPal support.

If PayPal does not see a refund in their records then please contact our support team.

It has been more than 30 days since I requested my refund but I haven’t received it yet. What do I do now?

If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact our support team.

One of the best things about Udemy is that you can login to your account from virtually anywhere, whenever you want, and access your courses easily! We strongly believe that students will benefit from the limitless educational possibilities this feature presents.

Once you enroll in a course, you'll have access for life, provided that your account is in good standing and Udemy continues to have a license to that course.

You have the freedom to learn at your own pace. Udemy is your academy - learn what you want, when you want.

Lifetime Access: Commonly Asked Questions

Below are answers to questions we often receive regarding lifetime access.

Will I continue to have access to the course even after I complete it?

Yes. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Udemy continues to have a license to the course. So, if you wish to review specific content in the course after you finish it, or take it all over again, you can.

I bought the course on sale. Does this affect how long I have access to the course?

No. Your access to a course is not affected by the price you paid for it.

Do free courses offer lifetime access?

Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Udemy continues to have a license to the course.

What if I used an instructor coupon to purchase the course? Does lifetime access still apply?

Yes. Students receive lifetime access to a Udemy course regardless of what price they paid, or whether they used a coupon to enrol or not.

What happens if the instructor removes the course from Udemy?

We host more than 150,000 courses on our online learning marketplace. Our marketplace model means we do not own the copyright to the content of the courses; the respective instructors own these rights. On rare occasions, instructors may remove their courses from our marketplace, or, Udemy may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.

Please note: occasionally instructors may decide to unpublish their course and close it to additional enrollments. For example, an instructor might unpublish an older course until they’ve had a chance to update the course content. In situations where an instructor unpublishes their course, however, the course content remains on the platform and is still accessible to students who are enrolled in the course.

Can my courses ever be removed from Udemy?

On rare occasions, Udemy may be required to remove a course from the platform due to policy or legal reasons. If this does happen to a course you're enrolled in, please contact us and we'll be ready to help.

Currently, Udemy supports several different payment methods, depending on your account country and location. This article outlines how you can confirm which payment methods are available to you, when you go to purchase a course.

How to Confirm Your Payment Methods on Udemy.com

To see the payment methods that are available to you when you wish to purchase a course, please follow the steps below:

After you find the course you wish to enroll in, click Buy Now on the course landing page

You will be directed to the Checkout page, which will feature the various payment methods that are available to you (not including our mobile app payment options - please see below).

Refund Status: Common Questions

Our Payment Methods

Depending on your location and what country your Udemy account is registered in, your payment methods may include the following:

International Credit And Debit Cards: We accept most major international credit and debit cards like Visa, MasterCard, American Express, and Discover.

PayPal is a supported method of payment for Udemy courses in most countries.

Cash Payments and Bank Transfersmay be an option for students in several different Latin American nations, as well as some countries in Europe and Asia.

Apple App Store and Google Play: you can also purchase courses using our mobile app, which uses Apple's or Google Play's payment system depending on your device, often in your local currency. Since the mobile apps use Apple’s and Google’s payment systems, additional payment options may be available.

Have other payment questions? Please have a look at some of other topics in our Help Center related to purchasing courses:

Purchase Issues

Supported Currencies

How Do I Request a Refund?

When requesting a refund, we want to be sure that the correct course is processed. By providing the course URL, refunds can be processed quickly and accurately.

Locating the Course URL

The course URL is the web address of the course page. You can copy the URL for the course from above the course player.

Udemy instructors work hard to provide you with a high quality and compelling course. If you have any questions or comments about a course you’re enrolled in, you can contact the instructor via a direct message or the Q&A. Please note: messaging is not yet available on the Udemy app.

How to Send a Direct Message to Your Course Instructor

You can message the instructor of a course you’ve enrolled in by following these steps:

1. Navigate to the course page.

2. Click Overview on the left-hand side and then See More.

here.

3. Scroll down. You will see the instructor's profile at the bottom of the page.

4. Click on the instructor's name and you will be directed to their profile page.

5. Hit Send message.You will be taken to your inbox.

6. Compose a message and clickSend.

Ask a Question or See Previous Answers in The Q&A

Each Udemy course contains a Q&A, where you can ask the instructor questions about the course. You can also view answers the instructor’s posted for previous questions, or read and respond to comments your fellow students have made. For more information on how to use the Q&A click

Every Udemy account includes a profile page, where you can share information about yourself, and add links to your personal website or social media profiles.

For Udemy instructors, your profile is also your Instructor biography, and is your dedicated space to present your expertise, your experience and your personality. For tips on how to create a compelling and engaging Instructor bio please click here.

How to Edit Your Profile

To edit your profile, including your profile's image, move your cursor to your profile image at the top right of the page and click on your name in the drop-down menu. You can also head to your profile page by clicking here.

Adding and Deleting Cards in Your Account

To edit your profile bio, simply type in your first and last name, your headline, and what you want your biography to say. Next, click Save at the bottom of the page.

How to Upload Your Profile Picture

To upload (or edit) your profile picture, click Photo on the left-hand side of your Profile page. Then choose an image from your computer to upload. Once it’s uploaded, you can crop it, if necessary, and then click Save.

How to Add External Links to Your Profile

In your profile you can add links to your personal website, YouTube channel, and social media profiles like Google+, Twitter, Facebook, and LinkedIn. These links can provide more information about your experience and credentials, and are a great way for instructors to tell students more about them and increase their audience.

To add external links to your profile, scroll to the bottom of your Profile page and enter your information. After you’ve entered the external links, click Save.

How to View Your Profile

If you wish to see how your profile will appear to other students and instructors, simply click View Public Profile on the left hand side of your Profile page.

Editing Your Privacy Settings

You can access your privacy settings, and set whether you wish to have your profile publicly visible on the Privacy page. In addition, you can also set whether you wish to share what courses you’re enrolled in, on this page. By default, account profile’s are publicly visible, unless the settings are changed.

Your privacy settings can be accessed by clicking on Privacy on the left-hand side of your Profile page. To make your profile or enrolled courses private, simply click on the checkmark beside each option and click Save.

Related Support Articles

Unsubscribe From Udemy Notifications

Change Your Email Login

If you think that the material that you are using might be infringing upon somebody else's idea or content, we would suggest not including it in your course. The easiest way to check whether it is ok for you to use somebody else's content in your course is to contact them directly and ask for their permission.

Ultimately, Udemy cannot advise on any copyright issue and takes no responsibility for the material that you place on our platform. Remember that you retain the rights to all of the content that you place on Udemy and that we are simply the platform through which you deliver that material.

If you've accidentally created two Udemy accounts, we can merge them together for you. In the process, your course progress and purchase history will be transferred. Please note, however, that private messages and bookmarks will not be transferred. Be sure to save any important information you wish to keep before proceeding with the process.

In order to merge your accounts, we will need to verify that you are the account holder of both accounts. Please initiate the merge account process by submitting a support ticket here.

Please note:Udemy for Business accounts and Udemy marketplace accounts are treated separately and cannot be merged. In addition, instructor accounts cannot be merged at this time.Since instructor accounts have unique revenue reports and additional data that's been generated, merging this information with another account cannot be facilitated.

If you wish to remove a course from your My Courses page, you can quickly do so by archiving it. Archiving a course moves it to the Archived page of your account, butdoes not prevent you from accessing it.

Please note, however, that archiving a course does not grant a refund. To learn how to request a refund, click here.

How to Archive a Course From the Course Player

1. Click on the ellipses at the top right hand of the course player

2. Next, click Archive this Course from the dropdown menu

The archived course will now appear on the Archived pageofMy Courses.

manually adjust your course email settings.

How to Archive a Course From My Courses

You can also quickly archive courses from yourMy Coursespage.

Navigate to the My Courses page in your account

Click on the verticalellipses on the course card

ClickArchive

The archived course will appear on the Archived page.

If you wish to unarchive a course, you can do so by navigating to the Archived page, and following the same steps outlined above.

Please note: Archiving a course will not automatically unsubscribe you from instructor emails about the course. If you'd like to opt-out of these emails, please

Udemy instructors work hard to provide students with high quality courses and compelling learning experiences. Depending on the course, it may have more than one instructor, as well as teaching assistants to help answer questions you may have.

Instructors

Udemy courses are created and overseen by experts in their respective fields. You can see who the instructors are for a course, and review information about them, by scrolling down to the “About The Instructor” section on the course landing page.

For information on how to send an instructor a message directly, please click here.

Teaching Assistants

Instructors can also add teaching assistants to their courses, who can help them with their course materials and respond to student questions in the Q&A.

Even though a Teaching Assistant’s profile may not appear on the course landing page, they are also experts in the course subject, and can provide accurate answers to your questions.

What is IRS Withholding?

Withholding tax is a type of tax on income derived from certain types of sales. Withholding is distinct from sales tax, which is paid by the consumer on purchase of an item (like a course). Sales tax is charged to students at the point of sale. Withholding is calculated at the time of payout.

As a U.S.-based company, Udemy has to follow guidance from the U.S. Internal Revenue Service to determine if tax should be withheld from instructors’ monthly payments.

What will my withholding rate be?

Generally, IRS withholding only applies to course purchases made by students from the U.S. Your rate of withholding will depend on a number of factors, most importantly your country of tax citizenship. We can’t tell you exactly what rate of withholding will apply to your Udemy earnings until your form is submitted and approved, but when we do begin automatically withholding, you’ll be able to see the rate in your revenue report.

If we have your tax form on file, your withholding rate for these purchases will depend on the details of your submission, including whether your country has negotiated a tax treaty with the U.S.

For instructors in the U.S. who supply a valid W-9 and are not subject to backup withholding, the rate of IRS withholding is 0\%.

If we don’t have your tax form on file, we will be required to apply the maximum withholding rate for all sales, regardless of country of citizenship.

What happens if I don’t submit a tax form?

Udemy is giving all instructors time to fill out the necessary forms.If we don’t have an instructors’ your tax information on file, we’ll pause your next payout and remind you again to submit.

If at that point we still don’t have your tax information, we’ll be required to default to the highest potential level of withholding on your revenue and we’ll resume sending payouts (no longer holding them), so that we can minimize your risk of noncompliance.

This might mean that we withhold more from your payouts than the Internal Revenue Service (IRS) actually requires. Depending on your circumstances, there may be avenuesfor instructors to recoup funds that were withheld in excess of your legal obligation.

Udemy will send reminders throughout this process, but completing the form submission now is the best way to avoid any late complications.

Many instructors add supplemental resources to their lectures, like PDFs, design templates, sheet music or source code, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed.

If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.

support team.

If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.

If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or our

Udemy's mission is to improve lives through learning. Our global marketplace features an extensive, multi-language library, which includes over 150,000 courses taught by expert instructors. You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and more. With instructors adding new content every day, be sure to check back regularly for the latest courses. The opportunities for learning are endless!

Below are answers to some of the frequently asked questions we receive about Udemy.

What do Udemy courses include?

Each Udemy course is created, owned and managed by the instructor(s). The foundation of each Udemy course are its lectures, which can include videos, slides, text and additional resources the instructor has uploaded. In addition, instructors can add quizzes, practice tests, assignments and coding exercises, as a way to enhance the learning experience of students.

To get a sense of what these lectures and features look like within the course dashboard, check out the lecture icon guide here.

For tips on how to search our marketplace and find courses you may be interested in taking, please read How to Search for Courses on the Udemy Marketplace.

How do I take a Udemy course?

Udemy courses are entirely on-demand, which means that you can enroll in the courses that interest you and learn at your own pace. You can begin the course whenever you like, and there are no deadlines to complete it.

Udemy courses can be accessed from several different devices and platforms, including a desktop, laptop, and our Android or iOS mobile app. Detailed information on Udemy’s platforms and features can be reviewed here.

After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email, provided you’re logged into your Udemy account. You can also begin the course by logging in and navigating to your My Courses page.

For steps on how to log into your Udemy account, please click here.

How long do I have to complete a Udemy course?

As noted above, there are no deadlines to begin or complete the course. Even after you complete the course, you will continue to have access to it, provided that your account’s in good standing, and Udemy continues to have a license to the course. To learn more about our Lifetime Access policy, please click here.

Is Udemy an accredited institution?

While Udemy is not an accredited institution, we offer skills-based courses taught by experts in their field, and every approved course features a Udemy certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

Is there any way to preview a course?

Yes! If you're not sure if a course is right for you, you can start a free preview and watch a handful of lectures the instructor has selected. For steps on how to preview a course, and review key information about it, please click here.

What if I don’t like a course I purchased?

We want you to be satisfied, so if you're not happy with a course, you can even request a full refund within 30 days of purchasing a course. For more information on our refund policy, please click here.

If you have any other questions about Udemy, you can contact support by clicking here.

When you complete a Udemy course, you will receive a certificate of completion, which you can share with your friends, relatives, co-workers and potential employers. Certificates of completion help demonstrate your accomplishments, but please note Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

When all the curriculum items of a course have been completed, a green trophy will appear above the course player, and you will see a notification indicating the certificate of completion is ready. Click on the trophy to view the certificate.

here.

Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment. In addition, certificates can be shared on Facebook, Twitter, and LinkedIn directly from Udemy. The certificate will look something like this:

Certificates of completion can be accessed at Udemy.com and the mobile site, but not through the mobile apps. If you've completed a course on the mobile app please log into Udemy.com through a browser to access your certificate.

Please note: In Brazil, we do not offer certificates for free courses, however, all paid courses still offer a certificate of completion. Currently, courses that only include practice tests do not offer a certificate of completion.

Certificate of completion: commonly asked auestions

Below are commonly asked questions we receive regarding Udemy’s certificates of completion.

I finished my course but I still can’t access my certificate of completion. How come?

In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

For steps on how to manually mark a lecture as complete, please click here.

I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

Occasionally the system may need a few moments to generate a certificate of completion, after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate.

Do practice test-only courses offer certificates of completion?

No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a certificate of completion.

How can I change the language of my certificate of completion?

Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:

1. When all of the curriculum items of a course are completed, click the green trophy on the course page to access your certificate.

2. Click on Update your certificate at the bottom right.

3.Select the language you wish to change your certificate to and click Save Changes. A list of the languages we support for accounts can be viewed here.

4. We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s language. You may need to refresh the page in order to see your updated certificate.

My certificate has my account’s username on it, instead of my real name. How can I change it?

Certificates of completion are generated using whatever name you entered when you created your Udemy account. If you need to change the certificate’s name, navigate to your certificate and click on Update your certificateas shown above.

Next, click Update your profile name to proceed to your profile page. Change your name there to what you want to be included on your certificate, and click Save. Then click Save changes on the certificate page to reset your certificate.

We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s name. You may need to refresh the page in order to see your updated certificate.

Can I change the formatting of my certificate of completion? Or add an image?

Unfortunately, certificates are created using a template, and there is no way to change the formatting for them at this time. If you would like to submit this as a feature request, please do so by clicking

Your Udemy account includes a Purchase History, where you can quickly access receipts for the courses you've bought, and review your purchase history or refunds. This article outlines how you can access your Purchase History, and includes answers to the more frequently asked questions we receive regarding Udemy receipts.

Where can I access a copy of my receipt?

In addition to the receipt you’re emailed when you purchase a Udemy course, you can also access copies of your receipts in your Purchase History. Once you've logged into your account at Udemy.com, then please follow the steps below to get a copy of your receipt.

Click on your account picture at the top right hand of the page.

A dropdown menu will appear. Next click on Purchase History near the bottom of the list.

Click on Receipt to the right of the course you would like a receipt for.

If you need to print a copy of your receipt, then you can do so by clicking on print in the File tab of your browser. You can also save your receipt as a PDF file via the print options.

Support Team

The receipt includes the transaction date, order number, and the title of the course you purchased. If you're in a country that requires VAT, then information regarding Udemy's VAT ID, the net amount, tax amount, and total paid will be reflected.

Can I print a copy of my receipt?

Yes. If you need to print a copy of your receipt, then you can do so by clicking on print in the File tab of your browser. You can also save your receipt as a PDF file via the print options.

Can I see my refund history?

Yes. If you scroll to the bottom of your Purchase History page, you can also review any refunds you've requested, when the refund took place and how much the refund was for. If you were issued any Udemy Credits in your refund, this will also be noted in your refund history.

If you have any addition questions regarding your Purchase History, or encounter any issues, please contact Udemy support.

Is it possible to get receipts without the VAT / GST amount that was charged shown?

Due to legal obligations we must show the amount of VAT / GST that was charged for each transaction. We will not be able to remove VAT / GST amounts from receipts. For more information on taxes that may be charged for a Udemy course, please click here.

If a customer wants a receipt without reference to VAT / GST because they are a business and therefore do not pay VAT / GST, they would need to sign up for a Udemy for Business account. If you are a business that is interested in Udemy for Business, you can learn more about the platform here.

Can I get a customized receipt?

If you would like a customized receipt, we can provide one for personal reference. Please contact our and provide the following information:

- Name/Company name you would like to show on the receipt

- Your address/company’s address

- VAT ID (if any)

- Udemy Transaction Number

- Name of the course

Please note: we can only provide customized receipts for the owner of the account, under which the purchase occurred, or, the original course purchaser. We cannot provide customized receipts for transactions that took place via our mobile app, since those were processed by the Apple App Store (iOS) or Google Play (Android) payment systems.

As noted above, due to legal obligations we must show the amount of VAT / GST that was charged for each transaction. Udemy sales are based in the United States. As a result, the customized receipt will indicate the address for Udemy, Inc. in San Francisco, as that is the entity that took the payment.

Adding a business name and/or VAT/GST numbers is documentation only and will not change the VAT/GST charged on your order.

Udemy courses make great gifts for friends, family and colleagues, and are easy to send. If you think a course you’re currently enrolled in would make for a terrific gift, you can quickly buy a second copy of the course and send it to the recipient. You can also purchase any course that you’re not enrolled in as a gift, by using the gift feature that’s on the course landing page.

This article outlines how you can send courses as gifts, and how you can redeem your gift if you’ve received one, and start your Udemy course.

How to Gift a Course You're Taking

To purchase a second copy of a course you’re already enrolled in, and send it as a gift, please follow the steps below:

Navigate to the course player and click the ellipses at the top-right corner of the page.

In the dropdown menu, click on Gift This Course.

Enter the gift recipient’s name, email address, and the date you want the gift sent. You can also enter a personal message for them if you wish.

Click Proceed to Checkout. If you have a coupon code enter it on the left-hand side.

Please note that if the gift recipient doesn’t have an account on Udemy, they will need to create one before they can redeem the gift.

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How to Gift a Course From the Course Landing Page

You can also gift a course that you're not enrolled in from the Course Landing Page. To do so, please follow the steps below:

Navigate to the Course Landing Page of the course you wish to gift

To the right of the course title, and above Preview This Course, click Gift this Course

Enter the gift recipient’s name, email address, and the date you want the gift sent. You can also enter a personal message for them if you wish

Click Proceed to Checkout.

How to Redeem Your Gift

If you’ve received a Udemy course as a gift, then you can quickly enroll in the course by following these steps:

In the email notification you received for your gift, click Unwrap Your Gift

Next, click Activate Your Gift, and you will be enrolled in the course

Or, you can also redeem your gift by going to https://www.udemy.com/gift/redeem/, and entering the code that’s included in the gift notification you received. The code will include the word GIFT.

After you enter the gift code, click Unwrap Your Gift.

In addition, gift codescan also be redeemed by using the Apply Couponoption on the course landing page. Please click for steps on how to redeem a coupon code.

Please note that in order to redeem your gift, you will need to create a Udemy account, if you don’t already have one.

If you want to compare courses to see which ones fit your current needs best, this article outlines how you can preview a course, and see if it’s the right course for you. In addition, this article explains how you can review key information about a course, the instructor(s), and read student reviews on the course landing page.

For tips on how to find a course on the Udemy marketplace, or courses related to a specific subject, please read How to Search for Courses on Udemy.

How to Start a Free Preview

Every Udemy course has some lectures the instructor has selected for a free preview, so students can sample the course content and their teaching style. To start a free preview, please follow the steps below:

Click on the course icon or course title to proceed to its Course Landing Page

Next, click Preview This Course on the right-hand side of the page

Now you’ll be able to watch a handful of lectures selected by the instructor

Leaving and Editing a Course Review

Reviewing Course Information

You can also review key information about the course on the course landing page, which includes the following sections:

What Will I Learn? - this section is a summary of what the course will teach you.

Requirements - these are the prerequisite knowledge or tools, if any, you will need to take the course.

Description - a detailed explanation of what the course covers and why you should enroll.

Who is the Target Audience? - you can see who the course is designed for and whether it matches your learning goals.

Compare to Other Courses - this section includes similar courses to the one you’re currently reviewing, so that you can click through to their course landing pages, and compare their key information.

Curriculum For This Course - you can review a list of each lecture title, and any other curriculum items the course includes (quizzes, assignments, practice tests, etc). The entire course length, including non-video lectures, is also posted at the top right of the Curriculum section.

About the Instructors

This section is where instructors share information about themselves, as well as their experience and expertise. If you click on the instructor’s name, you will be directed to their profile page, which also includes icons for all the courses they teach.

Student Feedback

In the Student Feedback section you can see ratings and reviews students have submitted for the course, which may help you decide whether the course is right for you.

When students take a course they are asked what they would rate the course from one to five stars. In the ratings section, you can see what the rating for the course is, and sort through reviews based on their rating, by clicking on the corresponding number of stars.

Please note that instead of using a simple lifetime average, Udemy calculates a course's average star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.

Below the ratings are the reviews students have submitted for the course. Reviews include comments from the student about the courses, as well as their rating for it. As a result, student reviews can be very helpful in helping you determine whether the course will meet your educational goals.

In addition, this section may also include a Featured Review, which highlights a positive experience a student had with the course.

To learn more about submitting a review, please read our article.

Once you find a course you’re interested in, you can quickly let your friends, relatives or co-workers know by using the social media links on the course landing page.

Your login credentials can be changed at any time. You can change the email address associated with your Udemy account from youraccount settings.

Move your cursor to your profile image at the top right of the page

Click Account in the dropdown menu

Click the pencil icon beside the email box

Enter the new email and your old password

Click Save

set a password for your account

I Can't Change my Email Because the Pencil Icon is Missing

If you signed up with a Facebook or Google Account, you will need to before changing your email address. Setting a new password will not unlink your Facebook or Google Account from Udemy.

Are you ready to pass the certification exam you’ve been studying for? Find out by testing yourself with Udemy’s new practice test feature. The practice tests provide an entire exam’s worth of questions, enabling you to confirm your mastery and providing you with the confidence you’ll need to take your certification exam.

The practice test are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test you’ll receive a personal breakdown of the questions you answered correctly and incorrectly to help you continually improve. You’ll also be able to see an explanation for each question at the end of the test to help you avoid making the same mistakes when taking the exam.

Here are some of the frequently asked questions we expect from students regarding this new and exciting feature.

How will I know which courses offer these exams?

If a course includes a practice test you will see the banner below posted on the course landing page.

support team.

Note that the courses that have “Practice Tests” in the title only contain practice tests.

Is there an additional charge to take the practice test?

No. If a course offers a practice test it will be included in the course purchase. You will not need to pay any additional fee to take the practice test.

Can I take the practice test more than once?

Absolutely. Just like our quiz feature, you can go back and retake the practice exam as many times as you wish.

Once you have completed the exam, the option to “Retake Test” ” will appear on the right hand side. Just click on that and you can retake the practice test.

Will I be notified if I take longer than the time allotted to complete the exam?

Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.

Do I have to finish the exam once I’ve started it? Or can I pause it and return to the practice test later?

If you need to leave during the practice test, or decide that you want to work on something else, the feature will automatically pause the exam and the test’s timer. So, when you’re ready to return to the practice test you can resume where you left off!

How do I submit my answer for the question?

Once you’ve selected the answer you wish to enter, click on Next at the bottom right of the practice test screen.

You can also click on the “Mark For Review” button at the bottom left, for questions you would like to take a closer look at after you complete the test.

Will the practice test show my final score?

Yes. When you’ve completed the practice test your final score will be posted. In addition, the ratio of correct answers versus incorrect answers you entered will be shown, based on knowledge area. You can also review all your answers by clicking on “Review Questions”.

Can I review my answers?

Yes. You can review all the answers you submitted by clicking on “Review Questions” after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the “Knowledge Areas” filter. By clicking on the “All Questions” filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)

Do practice test-only courses offer Certificates of Completion?

No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a Certificate of Completion.

If you have any additional questions regarding the practice tests please contact our

Introduction

The W-8BEN is the most common form for non-U.S. instructors who are individuals. You should fill out the W-8BEN if you are “a foreign person” and the beneficial owner of “an amount subject to withholding” (such as Udemy earnings derived from U.S. students).

Because we know many non-U.S. instructors will be filling out a W-8BEN and may not have encountered U.S. tax forms before, we’ve provided some general information about the tax form platform for the W-8BEN below. These instructions are adapted from the official IRS instructions for the W-8BEN, available in English on the IRS website.

For questions about your specific tax details, you’ll need to consult a tax advisor. Udemy is not legally permitted to advise you on how your specific circumstances should be represented on your tax forms.

Table of Contents

Basic details

United States citizenship status

Taxpayer Identification Number

Treaty claim

Special rates & conditions

Basic details

Summary: On this page, you’ll be asked for some basic information about yourself, such as your name, residential address, and taxpayer identification number. This page is the same for all tax forms, but the information you enter may determine what questions you’re prompted to answer later in the process.

Common instructor questions:

I am a citizen of one country, but a resident of another. What am I supposed to enter under “country of citizenship”?

The IRS writes that if you are “not a resident in any country in which you have citizenship”, you should enter “the country where you were most recently a resident.”

For example, if you’re a citizen of Atlantis but currently living in Malaysia, and you’re not a resident of Atlantis anymore, you would enter Malaysia as your “country of citizenship” on line 2.

To my knowledge, I don’t have a taxpayer identification number in my country. What should I enter?

For non-U.S. instructors, your TIN will be the taxpayer identification number issued by your local government. The Organization for Economic Cooperation and Development (OECD) provides a helpful page in English here that details the names and formats that various countries use as TINs.

I’m having trouble entering my Taxpayer Identification Number. What’s going on?

The Udemy tax form platform uses the country you enter to pre-format your TIN. However, it’s possible that your TIN format may not perfectly match your country’s standard TIN format. If that’s the case, simply check the box for “TIN format non-standard” and enter your TIN.

United States citizenship status

Summary text: On this page, you’ll provide additional details about your relationship with the United States. This will help us determine if you should actually be considered a U.S. person for tax purposes, even though you live outside the U.S.

Common instructor questions:

Why can’t I edit my country of citizenship?

The country of citizenship shown on this page pre-populates based on your selection from the “Basic details” page. If you want to edit your country of citizenship, you’ll need to use the “Back” button to return to the previous page.

As with the “country of citizenship” question on the “Basic details” page, your “country of citizenship” is your most recent residential country (your “tax citizenship”).

Taxpayer Identification Number

Summary: On this page, you’ll confirm that your taxpayer identity information is correct.

Common instructor questions:

Why am I being asked to provide my TIN again?

Your TIN is crucial to confirming your taxpayer identity and correctly calculating any applicable withholding. If you do not enter a valid TIN, Udemy will need to withhold at the maximum rate regardless of any other information you provide. This page is here so you can confirm that you’ve correctly entered your TIN.

Treaty claim

Summary: On this page, you may claim the benefits of any tax treaty between your country and the United States and reduce your rate of withholding.

Common instructor questions:

Do I have to make a treaty claim to receive a reduced rate of withholding?

Yes. If you live in a country with a tax treaty that would reduce your rate of withholding, you must claim the benefits of the treaty on this page for the reduction to apply.

If you’re unfamiliar with IRS withholding, here’s a little more detail:

By default, Udemy must withhold 30\% of income from U.S. student sales when paying out non-U.S. instructors. If you make a valid tax form submission without a treaty claim, you’ll see that 30\% rate applied to the portion of your income derived from your U.S. students. (No IRS withholding will apply for income from non-U.S. students.)

However, many countries have treaties with the United States that reduce this rate, sometimes even to 0\%. The IRS provides an English list of these treaties here. Your Udemy earnings are considered “copyright royalties,” so please refer to that section of the PDF to see if your country has an applicable treaty.

I’d like to make a treaty claim, but my country isn’t listed. Why?

Our tax platform will only let you select countries with applicable tax treaties. If you’ve indicated you’d like to make a treaty claim, but your country isn’t listed on the dropdown menu, your country does not have an applicable tax treaty, and you will need to decline to make a treaty claim.

Special rates & conditions

Summary: On this page, you can let us know if you have any less common circumstances that require you to give additional details about your tax treaty claim.

Common instructor questions:

How is this different from the regular treaty claim?

For this section, you should only select "Yes" and proceed through the flow if you are claiming specific treaty benefits that require you to meet conditions you haven't already declared in your submission. For example, for copyright royalty income, you must complete this line if your country's treaty specifies different withholding rates for different kinds of royalties.

See the IRS's Tax Treaty Table (February 2019 version available in English here ) for more about the treaty rates that different countries have negotiated with the U.S.

Legal certification

Summary: On this page, you’ll confirm that the information you’ve provided is complete and accurate, in preparation for your electronic signature in the final step of the process.

Common instructor questions:

Some of the legal certifications aren’t relevant to me, but I can’t proceed without checking the boxes. What should I do?

Our platform treats each certification from Part III of the W-8BEN as an individual checkbox. On the original W-8BEN form, these are simply bullet points before the final signature, so they cover all possible scenarios in which an individual might be submitting the form. Checking the box confirms that you have reviewed the statement, and that if it applies to you, it’s correct.

For example, one of the certifications reads: “The person named on line 1 of this form is a resident of the treaty country listed on line 9 of the form (if any).” If you did not make a treaty claim, then the phrase “if any” indicates that this statement doesn’t apply to you.

As an additional example, another of the certifications reads: “For broker transactions or barter exchanges, the beneficial owner is an exempt foreign person as defined in the instructions.” Since you aren’t submitting this form to cover income from broker transactions or barter exchanges (your Udemy income is considered copyright royalties), this statement doesn’t apply to you.

One of the great things about learning on Udemy is that you can access your courses from several different devices and platforms, including a desktop / laptop, Android app, and iOS app.

Course Features by Platform

The table below outlines which course features are available on which platform. For features listed as "No", it indicates that these items are not supported at the moment. If you'd like to make a request for these features to be added, however, please contact our support team.

Features Available

Udemy.com

Mobile Site

Android App

iOS App

Video Lectures

Audio Lectures

Text Lectures

Quizzes

Close Captions

(if added to a course)

(if added to a course)

(if added to a course)

(if added to a course)

Coding Exercises

Supplementary Resources

Download Lectures

(if enabled by instructor)

Download Certificates of Completion

Q&A (read and post questions)

Bookmarks

Post Reviews

See Reviews

View Instructor Announcements

Promo Videos

Direct Message Your Course Instructor

Search by Category

Search Marketplace and Enroll in Courses

For more information on our mobile apps, please click here.

Payment Options by Platform

The payment and refund options available to you can vary, depending on what platform you’re accessing Udemy with.

The table below outlines the payment and refund options that are available on each respective, Udemy platform.

Udemy.com

Mobile Web

Android App

iOS App

Payment Options

Visa, Mastercard, AMEX, Discover, and Paypal

Udemy Credits

Visa, Mastercard, AMEX, Discover, and Paypal

Udemy Credits

Google Pay

Apple App Store

Refunds can be Processed via Udemy

Instructor Features

The table below outlines which Udemy platforms instructors can use to access the courses they’ve built, and edit the course content.

Udemy.com

Mobile Web

Android App

iOS App

Instructor Course Management Tools

If you have any other questions regarding Udemy's platforms and features, please contact our support team.

By default, complete courses are not downloadable from a computer. We do this out of concerns for piracy. We do allow instructors to enable downloading of their lectures, however, if they wish.

Please note that you canalways save courses for offline viewing on the Udemy mobile app(see below). Practice activities like quizzes and practice tests, etc. cannot be downloaded and completed offline.

Downloading a Lecture

To see if an instructor has enabled downloading for a lecture, move your cursor to the gear icon at the bottom right of the lecture player. If Download lecture is not grayed out,then you will be able to download it to your computer, by clicking on those two words.

Please note that the quality resolution of the downloaded video, will match the quality you had set, when you were viewing the course at Udemy.com. For example, if you're viewing the video with a resolution of 720p, then the video that's downloaded to your desktop or laptop will match this resolution. This article explains how you can adjust the video quality of a lecture.

Downloading Courses on Android

If the lecture is not available to download, you can always message the instructor, requesting that they enable downloading. Some instructors are willing to make exceptions, but the final decision is always up to them.

Downloading Courses on The Mobile App

Individual lectures, sections, or entire courses can be downloaded for offline viewing on the Udemy mobile app.

Downloading Courses on iOS

If you plan on being disconnected from the internet, you can save individual lectures, sections, or an entire course for offline viewing on the iOS mobile app. Whenyou're in an offline environment, an orange phone icon will appear on courses that have lectures downloaded to your device.

Please note that practice activities like quizzes and practice tests, etc. cannot be downloaded and completed offline.For steps on how to adjust the video quality of lectures you want to download on the mobile app, please click here.

Save a Lecture for Offline Viewing

You can save lectures for offline viewing on your iOS device by following the steps below:

1. Tap on the grey download icon on the right hand side of the lecture title.

article

2.Once the lecture has finished downloading the download icon will turn color.

If you tap and hold on the download icon then the lecture options will appear. SelectSave for Offline to download the lecture for offline viewing.

If you wish to remove the downloaded lecture, tap on the arrow icon and then select Remove Download.

Save a Section for Offline Viewing

You can also select all the lectures in a particular section for download at once, by tapping the download icon, beside the section title. After you tap on the icon, you will be asked to confirm you wish to download that section.

Save an Entire Course for Offline Viewing

If you would like to save an entire course for offline viewing, please follow these steps:

1. Tap on the grey download icon, which appears near the top of the right hand side of the course curriculum.

2. Next, tap on Download Course at the bottom of the screen.

Once the lectures have been downloaded successfully for offline viewing, the grey download icons will turn color.

Mobile Data Usage

To avoid unexpected data usage, we recommend downloading lectures to your device when it is connected to Wifi:

On iOS app, please go to Account > Download options > and toggle on theDownload over Wi-Fi only option

If you play downloaded lectures while your mobile data still is still turned on, the Udemy app will not use mobile data to load the video content. Some mobile data, however, may be used to load certain features in the background (About this course information, QA questions, etc) or initiate some server calls to update the course progress. As such, if you do not want to use any mobile data for the app, be sure to turn off the internet connection completely, or turn off mobile data usage for the Udemy app from the device’s system settings.

For steps on how to delete saved content from your iOS device, please refer to this .

Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add Notes to course lectures, and access them moving forward.

For steps on how to create and access Notes on the Udemy mobile app please click here.

Please note: the Notes feature is currently in beta and is not available to all students. The Notes feature will become available to all students in the coming weeks.

How to add a note to a lecture

If you wish to take a note within a specific point of a lecture, please follow the steps below:

1. When you come to a point in the lecture you would like to add a note, click Add Note at the bottom of the screen. You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.

To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player.

2. If you wish to type a longer note, type your note in the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Add new note.

3. The note will be indicated by a yellow bar. Moments where other students have taken notes will be indicated by blue bars (please note: the text within your note will not be visible to other students).

How to access your notes

You can access notes by selecting the Notes tab in your course player (as seen below). In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player.

How to edit or delete notes

If you wish to edit the text you’ve entered for a note, please follow the steps below:

Navigate to the note that you wish to change from the Notes tab in your course taking experience

In the upper right hand corner of your note, select the edit icon

Type the change that you wish to make and click enter

If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.

As an instructor, you have the option to participate in the Udemy Deals Program. The Udemy Deals Program is made up of two marketing channels that spotlight your course(s) in different ways. Millions of students enroll in courses every year through the Udemy Deals Program, and both the Percentage Promotions and the Fixed Price Promotions are powerful levers to help you maximize your revenue potential on Udemy. You can opt out of this program at any time by editing your promotional agreements.

Percentage Promotions

This program allows Udemy to offer your course for a discount of up to and including 75\% off the base price (or slightly higher for rounding off prices). This can be an effective way to convert new students into your Udemy courses.

Fixed Price Promotions

The “Fixed-Price Promotions” program allows Udemy to offer Your Course for a fixed price that is less than the base price, but no less than approximately $10 USD (e.g., $10, $19 or $29 deals) except in Australia, Brazil, Mexico, India, Turkey and South Africa. Please note, the sale price under fixed-price promotions may represent a discount exceeding 75\% depending on the applicable base price.

How to Edit Your Instructor Promotional Agreements

To change your promotional agreements please follow the steps below:

Move your cursor to your profile picture in the upper right-hand corner of the screen.

Click on Payout settings from the dropdown menu.

Under the payout options, click Manage Promotional Agreements.

Scroll down to Udemy Deals Program and make a selection.

Scroll to the bottom of the page and click Save.

here.

Opting Out of the Udemy Deals Program as a Published Instructor

If you choose to opt out of the Udemy Deals Program after your course has been published, it may take up to 10 days for it to stop being offered at a discount on the Udemy site (for campaigns that started while you were opted in).

In addition to on-site promotions, please note that Udemy employs a variety of other marketing channels for instructors in the Deals Program (including emails, paid ads, affiliate marketing). It may take some time after your opt-out date before your courses are no longer promoted via these channels, but your courses will no longer be offered at a discount on the Udemy site 10 days after your opt-out date. This 10 day period helps ensure we honor discounts that have already been offered to students in active campaigns.

Your course will not be included, however, in new campaigns that are created after you opted out.

Participation in Udemy Deals program is governed by the terms available

As you enroll in more-and-more Udemy courses, you may find that you want to organize the courses in your My Courses section. By utilizing our Collections and Archive features, you can easily organize your Udemy courses in a variety of ways and plan your learning accordingly.

Collections

By using the Collections feature, you’ll be able to organize courses into collections based on category, projects or learning goals that you create. In addition, the collections feature will help you plan your learning by organizing which courses you might wish to take together.

For example, if you’re enrolled in several courses related to web development, you could create a collection named "Web Development", and assign related courses to it. Or, if you’re taking several courses to help you build your first business, you could create a collection named “My Business”.

How to Create a Collection

You can create a new Collection, and assign courses to it, by following these steps:

After logging into Udemy, Click on My Courses at the top right of the page

Click on the vertical ellipses at the top right of the course card

Move your cursor to Create New Collection and click on it

Name the Collection and add a Description (ie: 'Designing my First Website')

Click Create

The course will be assigned to that collection

support team.

Adding Courses to Existing Collections

You can add courses to collections you've already created by following these steps:

After logging into Udemy, click on My Courses at the top right of the page

Click on the vertical ellipses at the top right of the course card

Collections you have created will appear

Click on the collection name you would like the course added to.

You can also add a course to multiple collections if you wish, by selecting additional collection names, when you click on the course card's vertical ellipses.If a course has been added to a collection, a green checkmark will appear by the collection name.

Please note: archived courses cannot be added to existing collections. If you would like to add an archived course to a collection, please unarchive the course first. For steps on how to do this, please click here.

When you hover your cursor above a course on your My Courses page, it will show how many collections the course has been added to.

Removing a Course From a Collection

If you wish to remove a course from a collection, then please follow these steps:

Select My Courses at the top right of the page

Click on the vertical ellipses at the top right of the course card

Click on the collection name where the green checkmark appears

The course will be removed from that collection

Accessing Collections

You can access your collections, and any courses you’ve assigned to them, by following these steps:

After logging into Udemy, Click on My Courses at the top right of the page

Click on Collections which appears to the right of All Courses, on the My Courses page

Click on the collection you would like to access, and any courses you've assigned to it will appear

Editing or Deleting a Collection

You can quickly edit a collection name and description, or delete it altogether, from the Collections page.

To edit a collection name, simply click on the edit pencil icon, which appears beside the collection title. The option to edit the name or description will appear.

To delete the collection, click on the garbage can icon that appears beside the edit pencil icon.

Please note: deleting a collection cannot be undone. The courses that were included in the collection, however, will remain active in your account.

Archiving Courses

You can also use the archiving feature as a way to remove courses from your My Courses page. For more information on how to archive or unarchive a course, please refer to this support article.

If you have any additional questions regarding the Collections feature, please contact our

Udemy pays instructors 30 days after the end of the month. For example, if a student purchases your course at any time in August, you will receive a payment within the first ten days of October. This delay allows all purchases to pass the 30 day refund period.

Take a look at your revenue report to confirm that a payment is past due.

My Payment is Due and I Haven't Received Anything

If your revenue report is showing that you should have received a payment, but you haven't received it, please check the following:

On your Payout Settings page, check to see that your PayPal or Payoneer account is listed as Active and can receive payments. For information on how to set up your payment method, please click here.

Check that your PayPal or Payoneer account is verified to receive payments.

Contact PayPal or Payoneer to see if there are any issues with your account.

If you're still having trouble please contact our support team. Please be sure to mention the monthly payments that you haven't received.

To maintain the integrity of our learning community, all instructors must verify their identity before they can publish a course on the marketplace.

If you have not yet verified your identity with Udemy, you will be prompted to complete instructor verificationwhen you're ready to submit a new course for review.When your first course has been uploaded and is ready to be published, Udemy will guide you through the automated verification process. More information regarding the automated process is below.

If Udemy asks you to complete the alternate verification process, however, those steps are also outlined in this article. Please note: the alternateverification process can only be completed once your course has been uploaded to Udemy, and is ready to be submitted for review.

Our system will also run periodic identity verification sweeps of existing instructors on the marketplace. The two-step process should only take minutes and you can exit and re-enter the flow at any time.

The first step of the process is to identify your ownership rights to the course content by selecting one of the options shown.

article.

The second step of the process will differ depending on your ownership rights.

Automated Identity Verification Process

If you are the owner and creator of the content of the course you have submitted, you will be asked to provide your legal name, address, date of birth, and/or national I.D. number; and we will verify your identity with a third party provider we are partnering with to safely and accurately cross-check the information you provide. The information requested varies by country of residence.

Successful submission and verification with the automated systemshould only take seconds. Please review your information carefully before submitting as you will only have two attempts to successfully verify your information.

If you are having trouble verifying your information with the automated system, you will need to complete the alternate manual verification process with our Trust & Safety Team. To learn more about this process please click here.

Answers to frequently asked questions we receive regarding the instructor identity verification process can be viewed in this

If you plan on being disconnected from the internet, you can save individual lectures, sections, or an entire course for offline viewing on the Android mobile app. Due to piracy concerns, you can only access a Udemy course within the app, since the downloaded offline content is encrypted. Once the course is fully downloaded, you can go to Ready offline courseon the My Courses tab to start learning.

Please note that practice activities like quizzes and practice tests, etc. cannot be downloaded and completed offline.For steps on how to adjust the video quality of lectures you want to download on the mobile app, please click here.

Download a Single Lecture

You can download a single lecture from your Android device in a couple of ways:

1) From the Course Curriculum, tap on the download icon, which appears beside the lecture title.

article.

2)Go to the lecture, tap the ellipses at the upper-right corner and choose Save for Offline.

After you download a lecture for offline viewing, the circle icon will turn color. If you decide to delete the saved lecture, then you can do so by tapping on the download icon. You can also find the Delete Offline content option in the lecture options.

For more information on how to delete saved lectures from your device, please refer to this

Download a Section for Offline Viewing

You can also select all the lectures in a particular section for download by tapping the download icon in the section title.

Download an Entire Course

If you would like to save an entire course for offline viewing, please follow these steps:

1)Tap on the grey download icon, which appears near the top of the right-hand side of the course curriculum

2)Next, tap on Download Course option

Once the lectures have been downloaded successfully for offline viewing, the grey download icons will turn color.

Download the Content to a SD External Card

If you have an Android device with limited internal storage, you can opt to save the offline content to the external memory card (mircoSD card).

Open Menu in the Udemy app

Navigate to the Account page and then Download options

Toggle on the Download to SD card option

Close the app

Relaunch the app from the Home screen. Moving forward, the download content will be stored in your external SD card

Mobile Data Usage

To avoid unexpected data usage, we recommend downloading lectures to your device when it is connected to Wifi:

On the Android app, please go to Account> Download options > and toggle on the Download via Wi-Fi only option.

If you play downloaded lectures while your mobile data still is still turned on, the Udemy app will not use mobile data to load the video content. Some mobile data, however, may be used to load certain features in the background (About this course information, QA questions, etc) or initiate some server calls to update the course progress. As such, if you do not want to use any mobile data for the app, be sure to turn off the internet connection completely, or turn off mobile data usage for the Udemy app from the device’s system settings.

We understand how valuable your content is and are committed to helping you protect it.

Udemy employs anti-piracy technology, including encoding videos using a proprietary player and attaching a Udemy watermark to all videos. This is why, when you load a video to Udemy, there is both uploading AND "processing" time, because we are encoding your videos to make them difficult to steal.

For a motivated Pirate, however, any content that appears on a computer screen is vulnerable to theft. This is unavoidable and a problem across the industry. Giants like Netflix, Youtube, Amazon, etc. all have the same issue, and as an industry, we continue to work on new technology solutions to limit Piracy.

Because pirating techniques currently outpace protection, we hired a company who is specifically dedicated to enforcing the DMCA laws on your behalf and target violating individuals, hosting sites, and DNS servers in an attempt to get any unauthorized content removed. This company, Link-Busters, employs a team of professionals trained in DMCA law to go after piracy issues you bring to us. For more info on Link-Busters, feel free to take a look at their site: https://link-busters.com/

Unfortunately, because of the nature of piracy, many of these sites operate outside the law and are very difficult to get shut down, despite the best efforts of our team. Not every country has copyright laws and some pirate sites ignore lawful notices they are sent. However, when we do send Link-Busters after pirated Udemy courses, we are successful many times.

Udemy has an extensive, multi-language library, which includes over 150,000 courses that have been created by expert instructors. The courses range across a wide range of categories, some of these include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music, technology, games, and much more.

This article outlines how you can search Udemy’s ever-growing library, and find courses you’re interested in taking.

Using the Marketplace Search Tool

You can quickly search for courses by using the search tool, which is located at thetop of the Udemy marketplace page beside the Categories menu. You can also access the search tool on your My Courses page, and the Instructor Dashboard, if you’re an instructor.

Search results can be created by entering words related to the course and or subject into the search tool, and then clicking enter.

Send a Message to the Instructor

The search results will also include primary topics that are related to the terms you searched. By clicking on the primary topic, you will be directed to a new page of related courses.

Searching by Category

You can also search for courses by category. Simply move your cursor to the Categories icon at the top, and then select the category and or subcategory you wish to view.

The Featured courses for that category will appear below. If you wish to view additional courses for that category, however, then click All Courses under the category title (please note that categories should not be confused with primary topics outlined above).

Using the Search Tool Filters

There are several, different filters you can use on the All Courses page of a category to narrow your search.

On the left-hand side, the filters include:

Level (basic, intermediate, expert, all levels),

Language (the course languages),

Features (quizzes, closed captions, coding exercises)

On the right-hand side, you can sort by:

Highest Rated

Popularity

Newest

Price: Low to High

Price: High to Low

Highest Rated sorts the courses based on the ratings average it’s received in the last 90 days. Newest, on the other hand, prioritizes courses that were more recently added to the Udemy marketplace.

Once you’ve located a course you’re interested in, you can see if the course is right for you by starting a free preview and watching a handful of lectures the instructor has selected. For more information on how to do this, please click here.

In addition,once you find a course you’re interested in, you can quickly let your friends, relatives or co-workers know about it by using the social media links on the course landing page.

Related Articles

How to Preview and Compare Courses

If you’ve had Udemy Credits added to your account by our team, or for a special promotion, then the good news is they will be automatically applied to your next course purchase at Udemy.com. In addition, the credits can be used towards purchasing any Udemy course!

Below are some of the frequently asked questions we receive regarding Udemy Credits.

What are Udemy Credits?

Udemy Credits are a balance that is automatically counted towards your next course purchase, even though the credits have no cash value. So, for example, if you’ve had 5 credits added to your account by our team, and the next course you decide to purchase is listed at $30 USD, then you will only be charged $25 USD.

The credits are based on the currency that is set for your account.

How are credits used?

Udemy Credits in your account will be automatically applied to your next course purchase. So, when you select a course and proceed to the payment page, you will see the total credits that have been applied to the purchase. In addition, if you have any credits left in your account, the remaining total will also be posted.

Please note that Udemy Credits can only be be applied on purchases that take place at Udemy.com, and not on the Android or iOS Udemy mobile app.

here.

How long do I have to use my credits?

Generally speaking, Udemy Credits are good for six months after they are added to your account, but you can confirm the expiration date of your credits, by looking at the right hand side of your Credit History page.

What happens if I refund a course that had Udemy Credits applied to the purchase?

If you are granted a refund for a course purchase, which used Udemy Credits towards it, the credits that were applied to the initial purchase will be returned to your Udemy account. Please note that the credits hold no cash value, and Udemy’s standard refund policy applies.

If I purchase a course as a gift will my credits be applied?

Yes. Udemy Credits in your account will also be automatically applied to a course you purchase as a gift.

Can I use my credits on the mobile app?

No. Udemy Credits can only be be applied to purchases that take place at Udemy.com, and not on the Android or iOS Udemy mobile app.

How can I check my account’s credits?

You can check your account’s credit total, and review your credit history, by navigating to your Udemy Creditspage.You can access the page by moving your cursor to your profile image at the top right hand, and then by clicking on Udemy Credits in the dropdown menu.

You can also get there by clicking

In your account’s credit history you can review when and how many Udemy Credits were added to your account, the status of the credits (for example: whether they were used towards a course purchase), and their expiration date.

Please note that your credit history page is only accessible at Udemy.com, and not through the Android or iOS Udemy mobile app.

Can I request to have my credits put on hold? And not applied to my next course purchase?

No. Udemy.com is setup to automatically apply Udemy Credits to your next course purchase.

Can I request to have Udemy Credits redeemed as cash?

No. Udemy Credits hold no cash value and cannot be redeemed as cash.

Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help potential students select the right course. You can leave a review at anytime after starting the course. After leaving a review, you will always have the ability to edit or delete it.

Instructors can publicly respond to your review in case they want to thank you for your opinion, clarify any questions or concerns you raised, or let you know that they’ve made changes to improve the course based on your input. If you update your review following an instructor's response, only your updated review will be visible to other students (the instructor response will removed).

You can also leave feedback on the course by answering the optional questions you’ll be asked when you submit a review or rating.

How to Leave a Review

There are three places you can go to leave a review:

From the course cards on your My Courses page.

In the course player by clicking on Leave a rating.

With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end).

All of these reviews will be visible to the instructor and other students, but if you update your review, only your latest changes will be visible. If you do not wish to leave a review when you’re prompted, you can click on “Ask Me Later”.

Don’t worry, if you change your mind as you continue through the course, you will be prompted again to update your review.

rules and guidelines What to Include in Your Review

Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.

After clicking on Leave a rating, select how many stars you wish to leave in the rating (half-stars are supported for ratingsabove1 star).

Leave a detailed review explaining your experiences.

Provide additional feedback if you wish by answering the questions regarding the course’s attributes.

Click Save and Exit to submit your rating.

After you publish your review, youcan quickly let your friends, relatives or co-workers know about the course by clicking on the social media links on the page.

Edit or Delete a Review

You can change your course review at any time from the course player.

Click the ellipses at the top right-hand corner of the page.

Next, click Edit your rating.

Make the desired changes.

Click Save and Exit to finalize your edits.

If you would like to delete your review, however, click "Delete".

Your review will be visible to students who are unenrolled in the course. If you would like to see your review, as it appears to new students, log out of your Udemy account and search for the course in the marketplace.

Tips for Writing a Good Review

Here are a few things you should keep in mind when writing a review for a course:

Tell us why. In addition to leaving a star rating, please share your thoughts. Your opinion about the course is valuable to other students, but when just a star rating is left, it’s difficult for other students to understand why you left that rating you did.

Be specific. Specificity helps other students determine if the course is the right for them. Are there any areas of improvement? Did the course meet your expectations? What are your favorite parts of the course so far?

And Be Honest!Reviews are one of the most important features that students consider before enrolling in a course. However, reviews are only valuable if you’re honest about how you feel about the course. As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to the marketplace.

Review Guidelines

Not all reviews are considered appropriate. Please read through our for more information.

Have questions regarding how Udemy courses are priced? Here are some of our most frequently asked questions.

How does pricing work on Udemy ?

The instructor of the course determines the list price of the course. In addition, both Instructors and Udemy can offer discounts on courses at anytime. Once you have purchased a course, you are able to learn at your own pace, and you have lifetime access to the course material as long as you continue to have access to your Udemy account.

Does Udemy offer promotions on courses?

Yes! We frequently run promotions that offer courses at great, low prices! If you want to be alerted of our promotions, please make sure you’re subscribed to our promotional emails. You can review your notification settings by here.

Why is the price listed for a course at Udemy.com different than the price for it on the mobile app?

The marketplace for Udemy’s mobile applications are owned and managed by Apple (iOS app) and Google Play (Android app), and Udemy does not have control over the price tier structure provided by these platforms. As a result, the course price listed on the mobile apps may differ slightly from the course price posted on Udemy.com. This is because the pricing matrix for these mobile providers will select the price tier that is closest to the course price set by the Udemy instructor, but they do not always match up exactly.

Additionally, courses on the mobile app may have a different price listed during a sale, because there is no way to enter coupon codes on the Udemy mobile apps, like there is on the web version of Udemy.com. If you encounter a price discrepancy on the mobile app, and have a coupon code to discount a course, please enter the code on our web version at www.udemy.com. Once you have purchased the course at Udemy.com you will also be able to access it on the mobile app.

How are you calculating exchange rates?

We are using a country-specific price tier matrix to determine a student’s localized price. You can see the price tier matrix here. The matrix will be updated periodically based on market conditions.

A course I was enrolled in has been unpublished; do I still have access to the content?

Yes, you’ll continue to have lifetime access to all the courses you are enrolled in so long as you have access to your Udemy account. Please be sure to log in to your Udemy account to access your courses.

I bought a course and it’s now being offered at a lower price, what should I do?

We will honor the best price available for any courses purchased up to 30 days after the initial purchase date. Please contact our support team with the exact title of the course in question so we can process the price adjustment.

Do I have to pay taxes when I purchase a course?

Students who reside in nations that charge VAT (Value Added Tax) or GST (Goods & Services Tax) may be required to pay this tax when they purchase a Udemy course. This article includes answers to frequently asked questions we receive regarding taxes for Udemy course purchases.

Still have questions?

Contact our support team and we’ll be happy to answer your questions.

We're sorry to hear you'd like to close your Udemy account. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy Support.

If you’ve created a course on Udemy, or you have been added as a co-instructor to a course, the steps you need to take to close your account will vary depending on a few factors.

First, you will need to take the required steps as either a Course Instructor or Course Co-Instructor outlined below, before following the steps in the Closing Your Account section

Course Instructor

Instructor of Courses with No Student Enrollments

If you’ve created draft courses on Udemy, you must delete each of the courses you created before closing your account ( more info here ).

If you have published any of your courses, but don’t yet have any enrolled students, unpublish the courses first, then delete them in order to close your account ( more info here ).

After deleting all of your courses, you can navigate to the Close Account page to permanently close your account with Udemy.

Instructor of Courses with Students Enrolled

If you have created any courses that are published or have been published in the past, and a student has enrolled in them, please contact Support for further instructions on how to close your account.Note that, per our student lifetime access feature, students who have enrolled in your courses will continue to have access to them after you close your account.

Instructor of Courses in Udemy for Business Content Collection

If any of your courses have been selected for inclusion in the Udemy for Business content collection, please contact our Udemy for Business Content team at [email protected] for further assistance.Note that, per our Promotions Policy, your course will continue to be available for enrollment in the Udemy for Business catalogue for a period of up to 12 months.

Course Co-Instructors

Co-Instructor with Course Manage Permissions

If you are listed as a co-instructor of a course and the original course creator has assigned you the “Manage” permission for the course, first navigate to the Course Settings page and remove yourself as a course co-instructor (directions here ).

After removing yourself as a co-instructor from all courses, navigate to the Close Account section to permanently close your Udemy account.

Note: If there are any payments due to be paid to you in your Udemy Revenue Report, you won’t be able to close your account until your last scheduled payout is sent by Udemy.

Co-Instructor without Course Manage Permissions

If you are listed as a co-instructor of a course and you do not have the “Manage” permission for the course, you will need to contact the original course creator to remove you from the course (directions here ).

After you’ve been removed from all courses you teach as a co-instructor, you can close your account following the steps below.

Note: If there are any payments due to be paid to you in your Udemy Revenue Report, you won’t be able to remove your account until your last scheduled payout is sent by Udemy.

Closing Your Account

Once you’ve taken the necessary steps above, you can proceed to close your account by following these steps:

1. Sign into your account.

2. Move your cursor to your avatar at the top right-hand corner of the page.

3. Click on Account in the drop-down menu

4. Next, click Close Account on the right-hand side

support team.

5. Enter your password and clickClose Accountagain.

If you have any additional questions regarding how to close your instructor account, please contact our

The Udemy site (udemy.com) and mobile app are localized in Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, and Turkish. This article outlines how you can change the language preferences for your account, on the Udemy mobile app, or if required, when reading articles in our Help Center.

Please note: changing your language preference will not change your account’s country or currency settings. Please click here for more information on our supported currencies.

Change Your Udemy.com Account Language

You can quickly change your account's language by selecting a language from the dropdown menu, which is located at the bottom right of each page of the Udemy.com site.

Android

You can also change your account language by selecting a language from the dropdown menu in your profile settings.

Change The Mobile App Language

The Udemy mobile app language is determined by the language that is set for your mobile device, and not the language that’s set for your Udemy account. Please note, however, that certain pages accessible in the app are hosted at Udemy.com. In order to view one language uniformly across the platforms, the languages for your mobile device and Udemy account must be the same.

When a matching translation is not available the app will default to English or, if available, your second language preference.

Instructions on how to change the language of your mobile device can be viewed here:

iOS

Change The Help Center Language

The Udemy Help Center (support.udemy.com) can be viewed in English, French, German, Italian, Japanese, Polish, Portuguese, Spanish and Turkish.If your Udemy.com language isn’t supported in the Help Center, the Help Center will appear in English when you navigate to it.

If you wish to select a different language for the Help Center, however, click on the dropdown menu at the bottom right and make your selection.

Please note that changing the language setting in our Help Center will not change the language that is set for your Udemy account.

If you've bought a course and it’s not showing up in the My Courses section of your Udemy account, this article provides helpful, troubleshooting steps on how you might find it.

Did You Receive an Enrollment Confirmation Email?

Udemy sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your Udemy account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.

If you don’t see a confirmation email, this could indicate that you purchased the course while logged into Udemy with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information or your PayPal account to verify the purchase was processed.

Could You Have Multiple Email Accounts Registered With Udemy?

Occasionally students create more than one Udemy account by mistake. For example, a student might mistakenly create a second Udemy account on their mobile device, or, by creating an account with a social media login that they do not regularly use. If you use multiple email accounts, or have a Facebook or Google account, try logging in with the associated email addresses.

If you discover that you have created more than one Udemy account by accident, and would like to merge the accounts, please click here for steps on how to do so.

Was Your Email Address Entered Correctly When You Signed Up?

If you're still having trouble, you may have entered your email address incorrectly when your first signed up for Udemy. For example, instead of entering “[email protected]”, you might have typed “Jne” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.

Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please contact our support team and include your first and last name, and the title of the course that you're missing.

If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card. If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.

Did You Purchase The Missing Course Using Udemy’s Mobile App?

If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please click here to read our Missing Mobile Purchases article.

Is the Course Archived?

If the course was moved to the Archived section of your account, then you won’t see it on your My Courses page. To check and see if the course was Archived by mistake, please follow these steps:

Navigate to My Courses

Click on the Archived option

If you see the course card there, click on the vertical ellipses at the top right

Select Unarchive

support team

Still Stuck?

If you’re still unable to find your missing course, please contact our with the following details:

The exact course title or course URL

Your first and last name

Course purchase date

Purchase receipt

If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card.

If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.

This Promotions Policy was last updated on October 9, 2019.

This Promotions Policy (“Policy”) includes information about methods that Udemy instructors can use to promote their courses, including instructor coupons,course referral links and Udemy’s optional marketing programs. This Policy is incorporated by reference into our Terms of Use and Instructor Terms. Any capitalized terms that aren’t defined in this Policy are defined as specified in the Terms of Use or Instructor Terms.

You can find translated versions of this Policy by following the Help Center language instructions available here. The following translations are also available for languages not supported by the Help Center:

Korean ( )

Chinese - Traditional ( )

Chinese - Simplified ( )

Dutch ( Promotiebeleid )

Russian ( )

Romanian ( Politica de promoii )

Indonesian ( Kebijakan Promosi )

Thai ( )

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

1. Instructor Coupons& Course Referral Links

As an instructor, you may be able to increase your sales by promoting your course through a course referral link or coupon code. You may generate a coupon code for a discount or at Udemy’s current price, as permitted within the Services. Note that the actual discount may be slightly higher due to rounding and currency conversion. When a student applies your discount coupon to a foreign currency transaction, we will apply a proportional discount in the student’s applicable currency.

Where a student applies your coupon code or course referral link at checkout, your revenue share will be 97\% of the Net Amount less any applicable deductions, such as student refunds.

Alternatively, you may be able to generate 100\%-off coupons to offer your paid course for free. You may not sell free coupons on third-party websites or otherwise offer them in exchange for compensation.

2. Promotional Programs

2.1 How the Promotional Programs Work

Udemy offers premium instructors several optional marketing programs (“Promotional Programs”), which you can opt into through the Promotional Agreements page of your instructor settings. The specific programs offered may change from time to time. In connection with the Promotional Programs, your courses may also be priced higher at Udemy’s discretion.

Not all deals or programs will be available in all geographic territories or for all Udemy courses. Udemy has sole discretion to determine which courses to offer as part of the Promotional Programs and to set or update sale prices.

The discount amounts referenced below are approximate, as the actual discount may be slightly higher due to rounding and currency conversion. Udemy does not guarantee any minimum level of success in connection with the Promotional Programs.

2.2 Udemy Deals Program

The Udemy Deals Program helps increase your revenue potential by enabling Udemy to offer your course at a compelling discount as part of targeted promotions. You may choose to participate in either or both variants of the Deals Program:

“Percentage Promotions” allows Udemy to offer your course for a discount of up to 75\% off the Base Price.

“Fixed-Price Promotions” allows Udemy to offer your course for a price no lower than $10 USD (or local equivalent), except in Australia, Brazil, India, Mexico, South Africa, and Turkey, where the price may be lower. Fixed-Price Promotions may represent a discount of over 75\% depending on the Base Price.

Deals Program deals may be promoted through the Services, communications to users, or third-party platforms, and the duration of the deals may vary.

By participating in the Deals Program, you agree that your revenue share will be 50\% of the Net Amount of the sale less any applicable deductions, such as student refunds.

Minimum Base Price

(Tier 1)

Maximum Base Price

(Tier 37)

Minimum Sales Price

After Discount

Increments

USD ($)

19.99

199.99

9.99

5

GBP ()

19.99

199.99

9.99

5

JPY ()

2400

24000

1200

600

EUR ()

19.99

199.99

9.99

5

SGD (S$)

29.99

209.99

14.99

5

MXN ($)

270

2970

N/A

75

BRL (R$)

39.99

579.99

N/A

15

CAD ($)

24.99

204.99

12.99

5

AUD ($)

24.99

204.99

N/A

5

ILS ()

79.99

799.99

39.99

20

TWD (NT$)

600

7800

300

200

ZAR (R)

200

2000

N/A

50

INR ()

1280

12800

N/A

320

PLN (z)

69.99

609.99

34.99

15

TRY ()

49.99

409.99

N/A

320

NOK (kr)

250

2410

125

60

KRW ()

22000

220000

11000

5500

THB ()

600

7800

300

200

RUB ()

1799

19799

799

500

IDR (Rp)

280000

2800000

140000

70000

2.3 Marketing Boost Program

Udemy has a network of tens of thousands of affiliate sites and established relationships with third-party deal sites. We also have a team dedicated to placing paid digital advertisements. Through the Marketing Boost Program, Udemy leverages these partner sites and advertising platforms to promote your courses to new students at no up-front cost to you.

By participating in the Marketing Boost Program, you authorize Udemy to employ affiliate sites, third-party deal sites, and paid advertising on third-party platforms (together, “Advertising”) to promote your course. In calculating your revenue, Udemy may deduct fees associated with this Advertising from the Gross Amount before calculating the Net Amount of the sale.

By participating in the Marketing Boost Program, you agree that your revenue share will be 25\% of the Net Amount of the sale less any applicable deductions, such as student refunds.

2.4 Udemy for Business Program

The Udemy for Business (UFB) collection (“Collection”) is a subscription-based course collection available to business customers (“UFB Customers”), featuring a select group of Udemy’s top courses for professional and personal development skills.

By opting into the Udemy for Business Program, you agree to make all of your courses eligible for inclusion in the Collection. We may elect whether to select your courses for inclusion in the Collection, and may change the selection from time to time at our sole discretion. Because the Collection is subscription-based, we may also select sale prices at our discretion. While your course is included in the Collection, you may not unpublish that course or make it private.

Revenue Share

By participating in the Udemy for Business Program, you agree that your revenue share will be calculated as follows:

Each month, Udemy will calculate the total monthly subscription fees paid by all current UFB Customers minus any applicable Transaction Taxes, foreign exchange fees, and third-party payment processing fees.

Twenty-five percent (25\%) of this amount will be allocated to instructors participating in the Udemy for Business Program ("Instructor Revenue Pool") as further described below.

Each month, Udemy will calculate the total minutes of course content in the Collection consumed by all current UFB Customers ("Total Minutes Consumed").

Each month, Udemy will also calculate how many of the Total Minutes Consumed are attributable to each of your Courses that were included in the Collection that month ("Your Course Minutes").

To calculate your revenue share each month, Udemy will divide the Instructor Revenue Pool by the Total Minutes Consumed, then multiply that per-minute amount by Your Course Minutes.

Exclusivity

Once your course is included in the Collection, you agree that you will not begin to offer any pre-recorded courses that directly compete with or injure the sales of that course on any site or platform other than your own. For clarity, this doesn’t include literary works or in-person instructional trainings. If you choose to terminate your participation in the Udemy for Business Program, you agree that this exclusivity provision will remain in place until we remove your course from the Collection.

Termination

You can choose to terminate your participation in the Udemy for Business Program at any time. Udemy will remove your courses from the Collection within 12 months of termination and will continue to pay you revenue share based on the then-current rates until your courses are removed from the Collection. Once your courses are removed from the Collection, UFB Customers will no longer be able to enroll in your courses and you will no longer earn Udemy for Business Program revenue share, but any student of a UFB Customer who previously enrolled in your courses will continue to be able to access those courses for as long as the UFB Customer remains subscribed to Udemy for Business.

2.5 Opting Out

Except as otherwise stated above, you can opt out of the Promotional Programs at any time. However, your course will remain subject to any applicable sales, campaigns, or promotions that are already active at the time you opt out, until those sales, campaigns, or promotions are completed.

3. Modifications

We may update this Policy from time to time to clarify our practices or to reflect new or different practices. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

4. How to Contact Us

If you have any questions about this Policy, please contact our Support Team.

Closing your Udemy account will permanently remove you from your enrolled courses, and access to your account and purchased courses cannot be restored. If a course was purchased within the past 30 days, you can request a refund before closing your account.

For a complete list of the information we collect and how it is used, please refer to our Privacy and Cookie Policy.

If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact Udemy support.

How to Close Your Udemy Account

1. Sign in to your account.

2. Move your cursor to your avatar at the top right-hand corner of the page.

3. Click on your name from the drop down menu to navigate to your Profile page.

here.

4. Next, click Close Account on the left-hand side and thenClose Account on the right.

5. Enter your password and click Close Account again.

For instructions on how to close an instructor account please head

This article explains how to fix some of the more common issues related to downloading courses and lectures on the Udemy mobile app. Steps on how to download course and lectures on the mobile app can be read in the articles below:

iOS

Android

Before doing any of the steps below, please be sure you’re using the latest version of the Udemy mobile app.

The video download is taking too long

Test your internet connection speed to see if this could be why the videos are taking too long to download. If the internet speed is low (less than 5 Mbps) then please try the following:

Lower the video download quality of the lecture so the file size for the download is smaller.

iOS instructions

Android instructions

If the course includes multiple, long lectures, try downloading individual lectures or sections instead of the entire course at once.

Keep the app open and in the foreground so the downloading finishes more quickly.

Try downloading the courses at a time when your internet connection is stronger.

Restart your modem/router to see if your internet connection improves.

If you’re still encountering issues downloading the video, and your internet connection is strong, then please try these steps:

Cancel all downloads in progress and then restart the app to download the content again.

Check to see if you have enabled download over WiFi only (see below).

Delete the Udemy app from the home screen and then reinstall it on your device. Please note that any offline content you’ve saved from your courses will be removed completely after the app reinstallation. You will need to re-download the content once again

The lecture cannot be downloaded

In some cases, you will not see a download icon for certain lectures on the course curriculum, as not all lectures can be downloaded. For instance, quizzes cannot be downloaded for offline viewing.

Accessing non-video downloads

If you downloaded a non-video file lecture (a PDF lecture, for example), the file is downloaded to your device's storage. Instead of accessing it from the Udemy app, please open your device's Downloads folder.

Locating downloaded files in your device’s internal storage

Due to piracy concerns the downloaded files are encrypted, and as a result, you can only access the video lecture within the app itself and not in your device’s internal storage.

Downloading over wifi only is enabled

If you're using your mobile data network rather than Wi-Fi to download the course, please make sure that the download via Wi-Fi only setting is unchecked. You can do this by going into the Download options page on the Android app, or the Download options page on the iOS device.

If you're using the Android app, you can navigate to the Account page by tapping the menu icon that appears at the upper-left corner of the Featured or My Courses screen. Then, choose Download options under the Video preferences section and toggle the Download over Wi-Fi only off.

If you're using the iOS app, you can navigate to Download options by clicking the Account icon at the bottom right of the My Courses, Wishlist, Featured or Search screen.

This article explains how you can sign up with Udemy using our mobile app and begin your learning experience today.

For steps on how to sign up and log into Udemy using your desktop or laptop, click here. Information regarding how to access Udemy for Business accounts can be viewed here.

Sign up with an email and password

Tap Create an Account and then Sign up with email.

Enter your name, your email address and a unique password.

Select whether you wish to receive promotional emails and recommendations from Udemy.

Tap Create an Account.

article.

Log in with an email and password

Tap Sign in with email.

Enter the credentials you used to sign up.

Tap Sign in.

Sign up with Facebook or Google

Tap Create an Account.

Next, tap either the Google or Facebook sign up icon.

Follow the prompts to complete the sign up process.

Log in with Facebook or Google

Tap Sign in with Facebook or Sign in with Google

Follow the prompts to complete the sign in process.

Please note: when you sign up using the Google or Facebook option, no password is created for your Udemy account. If you wish to create a password for your Udemy account, and log in with the same email address that’s registered with Google or Facebook moving forward, please follow the steps outlined in this

How to log out of your Udemy account

Tap Account at the bottom right.

Tap Sign out.

If you want to take your Udemy courses on a larger monitor or television, you can do so by casting the course videos from our mobile app to a Chromecast or Apple TV device.

You can download the Udemy mobile app for iOS or Android devices by clicking here.

Please note that we do not support Roku at this time.

How to Cast Videos With an iOS Mobile Device

Casting with Apple TV: you can cast your course videos to a monitor or television, via your iOS and Apple TV device, by following these steps:

1. Make sure the mobile device you're using is on the same Wi-Fi network as your Apple TV device.

2. Open the iOS Udemy app.

3. From the My Courses page, open the course video that you want to cast.

4. Tap the the top right of the screen.

5. Next, tap the monitor icon and then select Apple TV.

here.

6. Once you’re connected, the video will begin casting on the screen. To access the menu and viewing options for the course, tap the screen on your mobile device.

If you have an Apple TV device you can also screen mirror your Udemy courses by using the AirPlay feature on your iOS device. To learn more click

Casting with Chromecast on iOS: to cast videos from your iOS mobile device to a Chromecast-enabled screen please follow the steps below.

1. Make sure the mobile device you are using is on the same Wi-Fi network as your Chromecast or TV with built-in Chromecast.

2. Open the Udemy app.

3. From the My Courses page, open the course video that you want to cast.

4. Tap the Cast icon.

5. Choose the name of the device you'd like to cast to.

6.Once you're connected, the Cast button will change color, letting you know you're connected.

7.Now you'll be able to cast video lectures directly to your TV.

8.To stop casting, tap the Cast button again and choose Stop casting.

How to Cast Courses With an Android Mobile Device

Casting with Chromecast on Android: please follow these steps to cast videos from your Android mobile device to a Chromecast-compatible screen:

1. Make sure the mobile device you're using to cast is on the same Wi-Fi network as your Chromecast device, or Smart-TV with Chromecast.

2. Open the Udemy app.

3. From the My Courses page, open the course video that you want to cast.

4. Tap the Cast button.

5.Choose the name of the device you'd like to cast to.

6.When you're connected, the Cast button will change color, letting you know you're connected.

7.Then you can cast video lectures directly to your TV.

8.To stop casting, tap the Cast button again and choose Stop casting.

If you’re encountering audio or video issues while attempting to watch your course with the Udemy mobile app, this article explains various ways to solve these problems. Our support team will also follow this guide when responding to inquiries regarding this.

Determine if your environment’s causing the issue

Try watching another lecture or course to determine whether your mobile device, settings or internet connection may be causing the problem. If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video and not your environment. You can report the issue by clicking here.

If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below.

Troubleshooting video loading issues (ie: the video keeps loading/buffering, you see a blank screen)

If you still encounter issues while watching other course videos, then this indicates there’s an issue with your device, settings or internet connection.

Ensure that the device/network connection meets our system requirements and make sure that you update to the latest Udemy app version.

You may be viewing the course with a slow internet connection or a weak cellular signal. Please try the following:

Reduce the video streaming quality to play the video in a lower resolution

Restart your device and your modem/router if you’re on a WiFi network to see if your internet connection improves

Turn mobile data off, wait ten seconds, and then turn it back on

Download the course for offline viewing instead of streaming it online

If you still continue to experience playback issues after trying the steps above, please do the following:

Restart the Udemy app

Delete the Udemy app from your device and reinstall it. Please be aware that any content you have saved for offline viewing will be removed completely after the app re-installation. You will need to re-download the content once again.

Troubleshooting playback issues with downloaded lectures

If you’re encountering playback issues with lectures you’ve downloaded for offline viewing, please try the following:

Try downloading another lecture and watching it offline. If you’re able to watch other lectures offline without any problems, this indicates there is likely a technical issue with the original video and not your device. You can report the issue by clicking here.

Check to see that the course or lecture was downloaded successfully. Steps on how to download course and lectures on the mobile app can be read in the articles below:

iOS

Android

Remove the offline content and download the lecture(s) again. While we understand this can be an inconvenience, it may resolve the issue if files in the memory storage are broken or missing.

If you still continue to experience issues with the downloaded videos, please do the following:

Turn on airplane mode for your device and try watching the downloaded lectures. To do so, please close all apps running > check the device's settings > search AirPlane/Flight mode > turn it on.

Turn off your internet connection (as well as your mobile data signal) and then try playing the content you’ve downloaded.

Try restarting the Udemy app.

Delete the Udemy app from your device and reinstall it. Please note that any offline content you’ve saved from your courses will be removed completely after the app reinstallation. You will need to re-download the content once again.

Udemy assignments are a great way to apply your knowledge and improve the skills you’ve learned, without exiting the course! If you wish, you can also learn from fellow students by receiving feedback on your assignments, or by sharing your thoughts on theirs.

Completing an Assignment

Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left hand side in the video player, or on the course dashboard in the Course Content section.

Please note: currently assignments are not supported on the mobile app. To take and complete an assignment, open the lecture in a desktop or laptop computer.

Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. You can begin the assignment by clicking on Start Assignment in the bottom right hand corner of the screen.

Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.

Each assignment includes the following sections:

Instructions

In the instructions section the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.

Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.

Submission

The submission section is where you can enter your answers or add the content (image, code or external link) that the assignment requires. If at any point you want to save your assignment, and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.

Please note that the submission for each question must be 65K characters or less. Images that are to be uploaded to a submission most be smaller than 30 MB in size, and can be in .JPG, .PNG or .BMP file format.

Once your assignment is finished, you can select whether you want to share it with your fellow students. If you click on the share with my fellow students box, then students will be able to post feedback on your assignment.

If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at anytime by clicking on Submission at the top.

If your assignment is finished and you’re ready to submit it to the instructor then click on Submit at the bottom left of the page. Please note: once your assignment has been submitted it cannot be edited.

To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.

Instructor Example

On the Instructor Example page you can review the answers or solution the instructor has posted, and compare it to your own.

If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.

Give Feedback

Reviewing another student’s work and providing your feedback will likely improve your own understanding of the course. On this page you can provide feedback on the assignments of up to three other students, who have chosen to share their work.

Completing Your Assignment And Viewing Feedback

Once you have submitted your assignment, and you have navigated through each section to the Give Feedback page, the assignment will be marked as complete with a gray checkmark.

Please note that assignments cannot be unmarked as complete.

After the course instructor or other students post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.

Once feedback has been posted on your assignment, you can also review it at anytime, by returning to the assignment and clicking on Go to Summary at the bottom.

Commonly Asked Questions

How can I tell if a course includes assignments?

If an instructor has included assignments in the course then this will be indicated on the course landing page.

Do I need to submit the assignment in order to complete the course?

No. You do not need to submit the assignment in order to receive a certificate of completion after you’ve finished the rest of the course.

Is the instructor required to post feedback on my assignment?

No. While we encourage instructors to engage with students when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.

Can I redo my assignment once I’ve submitted it?

No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.

Do I need to provide feedback on other student’s assignments?

No. You’re not required to share your assignment with your fellow students or provide feedback on theirs.