0
NPS
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Ugam
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About Ugam's Brand
Ugam provides managed analytics for retail, brands and market research, blending a big data platform, analytics and deep domain expertise
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Ugam NPS
Ugam's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Ugam's customers would recommend using the product based on a scale of -100 to 100.
Ugam Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Ugam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2024 17 | Feb 2024 | 17 |
Jul 2024 -1 | Jul 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ugam Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ugam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ugam Product Quality
3.5/5
Ugam has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ugam's overall Product Quality score rated by its users and customers.
Ugam Product Information
Ugam’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
SaaS
Ugam Pricing
Ugam ROI & Value For Money
3.5/5
Ugam has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ugam's overall ROI score rated by its users and customers.
Ugam Customer Satisfaction (CSAT)
Ugam Customer Satisfaction (CSAT) Score
40 / 100
Ugam has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ugam Customer Service
3.5/5
Ugam has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ugam's overall Customer Service score rated by its users and customers.
About Ugam's Customer Service
Address
300 East 59th Street, #1902, New York City, NY
Website
http://www.ugamsolutions.com/
Phone Number
+246 320 8426
Ugam as an Employer
3.8/5
Ugam has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ugam scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Ugam would recommend the brand to a friend. ENPS measures how likely Ugam employees would recommend working at Ugam to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 31% | Promoters |
|---|---|
| 37% | Passive |
| 32% | Detractors |
