-100
NPS
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Undead Labs
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About Undead Labs' Brand
Undead Labs is a Seattle, Washington based game development studio.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Undead Labs NPS
Undead Labs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Undead Labs's customers would recommend using the product based on a scale of -100 to 100.
Undead Labs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Undead Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Undead Labs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Undead Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Undead Labs Product Quality
4/5
Undead Labs has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Undead Labs' overall Product Quality score rated by its users and customers.
Undead Labs Product Information
Undead Labs’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://undeadlabs.com/
- Company Size
- 51-200 Employees
Undead Labs Pricing
Undead Labs ROI & Value For Money
2.5/5
Undead Labs has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Undead Labs' overall ROI score rated by its users and customers.
Undead Labs Customer Satisfaction (CSAT)
Undead Labs Customer Satisfaction (CSAT) Score
100 / 100
Undead Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Undead Labs Customer Service
3/5
Undead Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Undead Labs' overall Customer Service score rated by its users and customers.
About Undead Labs's Customer Service
Address
Seattle, WA
Website
http://undeadlabs.com/
Phone Number
2064520590
Undead Labs as an Employer
Consumer vs. Employees
Undead Labs scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Undead Labs would recommend the brand to a friend. ENPS measures how likely Undead Labs employees would recommend working at Undead Labs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 0% | Promoters |
|---|---|
| 83% | Passive |
| 17% | Detractors |
