-100
NPS
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Brand Page
Academy of Art University
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About Academy of Art University's Brand
Academy of Art University is an accredited art school in San Francisco.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Academy of Art University NPS
Academy of Art University's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Academy of Art University's customers would recommend using the product based on a scale of -100 to 100.
Academy of Art University Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Academy of Art University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Academy of Art University Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Academy of Art University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Academy of Art University Product Quality
2.5/5
Academy of Art University has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Academy of Art University's overall Product Quality score rated by its users and customers.
Academy of Art University Product Information
Academy of Art University’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.academyart.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Media
Sports & Entertainment
Academy of Art University Pricing
Academy of Art University ROI & Value For Money
2.5/5
Academy of Art University has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Academy of Art University's overall ROI score rated by its users and customers.
Academy of Art University Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Academy of Art University Customer Service
2.5/5
Academy of Art University has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Academy of Art University's overall Customer Service score rated by its users and customers.
About Academy of Art University's Customer Service
Address
San Francisco, CA 94105
Website
http://www.academyart.edu/
Phone Number
1-800-544-2787 (US Only)
Academy of Art University as an Employer
Consumer vs. Employees
Academy of Art University scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Academy of Art University would recommend the brand to a friend. ENPS measures how likely Academy of Art University employees would recommend working at Academy of Art University to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
