34
NPS
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Georgia State University
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About Georgia State University's Brand
Georgia State is a university specializing in business.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Georgia State University NPS
Georgia State University's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Georgia State University's customers would recommend using the product based on a scale of -100 to 100.
Georgia State University Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Georgia State University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Georgia State University Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Georgia State University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Georgia State University Product Quality
3/5
Georgia State University has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Georgia State University's overall Product Quality score rated by its users and customers.
Georgia State University Product Information
Georgia State University’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://gsu.edu/
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Georgia State University Pricing
Georgia State University ROI & Value For Money
3.6/5
Georgia State University has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Georgia State University's overall ROI score rated by its users and customers.
Georgia State University Customer Satisfaction (CSAT)
Georgia State University Customer Satisfaction (CSAT) Score
33 / 100
Georgia State University has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Georgia State University Customer Service
3.5/5
Georgia State University has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Georgia State University's Customer Service
Address
33 Gilmer St, Atlanta, GA 30303
Website
http://gsu.edu/
Phone Number
(404) 413-2000
Georgia State University as an Employer
Consumer vs. Employees
Georgia State University scored a 34 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Georgia State University would recommend the brand to a friend. ENPS measures how likely Georgia State University employees would recommend working at Georgia State University to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
