72
NPS
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Chapman University
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About Chapman University's Brand
Chapman University is a school.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Chapman University NPS
Chapman University's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Chapman University's customers would recommend using the product based on a scale of -100 to 100.
Chapman University Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Chapman University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Nov 2022 60 | Nov 2022 | 60 |
Apr 2023 67 | Apr 2023 | 67 |
Mar 2024 71 | Mar 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chapman University Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Chapman University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chapman University Product Quality
4/5
Chapman University has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chapman University Product Information
Chapman University’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.chapman.edu
- Company Size
- 501-1,000 Employees
Industry
Tech
Higher Education
Chapman University Pricing
Chapman University ROI & Value For Money
3.8/5
Chapman University has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Chapman University Customer Satisfaction (CSAT)
Chapman University Customer Satisfaction (CSAT) Score
67 / 100
Chapman University has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chapman University Customer Service
3.9/5
Chapman University has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Chapman University's Customer Service
Address
Orange, CA 92866
Website
https://www.chapman.edu
Phone Number
(714) 997-6815
Chapman University as an Employer
Consumer vs. Employees
Chapman University scored a 72 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Chapman University would recommend the brand to a friend. ENPS measures how likely Chapman University employees would recommend working at Chapman University to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
