33
NPS
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Brand Page
University of Houston
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About University of Houston's Brand
University Of Houston is an education institute that offers undergraduate and graduate programs.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
University of Houston NPS
University of Houston's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether University of Houston's customers would recommend using the product based on a scale of -100 to 100.
University of Houston Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
University of Houston NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Jun 2024 33 | Jun 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Houston Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of University of Houston users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of Houston Product Quality
3.2/5
University of Houston has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Houston's overall Product Quality score rated by its users and customers.
University of Houston Product Information
University of Houston’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.uh.edu/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
University of Houston Pricing
University of Houston ROI & Value For Money
3.5/5
University of Houston has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Houston's overall ROI score rated by its users and customers.
University of Houston Customer Satisfaction (CSAT)
University of Houston Customer Satisfaction (CSAT) Score
100 / 100
University of Houston has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Houston Customer Service
3.7/5
University of Houston has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About University of Houston's Customer Service
Address
Houston, TX 77004
Website
http://www.uh.edu/
Phone Number
(713) 743-2255
University of Houston's Social Links
University of Houston as an Employer
3.0/5
University of Houston has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
University of Houston scored a 33 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Houston would recommend the brand to a friend. ENPS measures how likely University of Houston employees would recommend working at University of Houston to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
