60
NPS
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University of Florida
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About University of Florida's Brand
The University of Florida (UF) is a major, public, comprehensive, land-grant, research university.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4/5
Customer Service
University of Florida NPS
University of Florida's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether University of Florida's customers would recommend using the product based on a scale of -100 to 100.
University of Florida Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
University of Florida NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Nov 2024 50 | Nov 2024 | 50 |
Nov 2025 60 | Nov 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Florida Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of University of Florida users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of Florida Product Quality
3.6/5
University of Florida has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Florida's overall Product Quality score rated by its users and customers.
University of Florida Product Information
University of Florida’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ufl.edu/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
University of Florida Pricing
University of Florida ROI & Value For Money
4/5
University of Florida has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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University of Florida Customer Satisfaction (CSAT)
University of Florida Customer Satisfaction (CSAT) Score
80 / 100
University of Florida has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Florida Customer Service
4/5
University of Florida has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About University of Florida's Customer Service
Address
Gainesville, FL 32611
Website
http://www.ufl.edu/
Phone Number
(352) 392-3261
University of Florida as an Employer
Consumer vs. Employees
University of Florida scored a 60 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Florida would recommend the brand to a friend. ENPS measures how likely University of Florida employees would recommend working at University of Florida to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
