50
NPS
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Purdue University
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About Purdue University's Brand
Currently, Purdue University has an enrollment of over 41,000 undergraduate (75%) and graduate students (23%). Approximately 2,000 full-time faculty teach and conduct research in Purdue's 157 principle buildings with 377 total buildings on 2,307 acres. Purdue University's schools include: agriculture; consumer and family science; education; engineering; liberal arts; management; pharmacy and pharmaceutical sciences; nursing; science; technology; and veterinary medicine. Purdue offers 6,700 courses in 200 specializations. For more than a quarter century, Purdue University has been the largest or second largest in undergraduate engineering enrollment in the country. Purdue research exceeds $347.1 million a year using more than 400 research labs. The University's decentralized 14 library system contains over 2.3 million volumes of information, including a substantial psychology library that has merged with the Humanities, Social Sciences, and Education library located in Stewart Center.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Purdue University NPS
Purdue University's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Purdue University's customers would recommend using the product based on a scale of -100 to 100.
Purdue University Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Purdue University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2024 33 | Mar 2024 | 33 |
Nov 2024 50 | Nov 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purdue University Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Purdue University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Purdue University Product Quality
3.8/5
Purdue University has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Purdue University Product Information
Purdue University’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://purdue.edu
- Company Size
- 10,000+ Employees
Industry
Education
Purdue University Pricing
Purdue University ROI & Value For Money
4/5
Purdue University has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Purdue University Customer Satisfaction (CSAT)
Purdue University Customer Satisfaction (CSAT) Score
100 / 100
Purdue University has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Purdue University Customer Service
4/5
Purdue University has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Purdue University's Customer Service
Address
610 Purdue Mall, Hammond, IN 47907
Website
http://purdue.edu
Phone Number
7654940603
Purdue University as an Employer
2.6/5
Purdue University has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Purdue University scored a 50 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Purdue University would recommend the brand to a friend. ENPS measures how likely Purdue University employees would recommend working at Purdue University to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
