17
NPS
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Boston University
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About Boston University's Brand
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
4.5/5
Customer Service
Boston University NPS
Boston University's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Boston University's customers would recommend using the product based on a scale of -100 to 100.
Boston University Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Boston University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
May 2022 50 | May 2022 | 50 |
Nov 2022 25 | Nov 2022 | 25 |
Oct 2023 40 | Oct 2023 | 40 |
Dec 2025 17 | Dec 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston University Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Boston University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston University Product Quality
3.7/5
Boston University has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Boston University Product Information
Boston University’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bu.edu
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Boston University Pricing
Boston University ROI & Value For Money
3.2/5
Boston University has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Boston University Customer Satisfaction (CSAT)
Boston University Customer Satisfaction (CSAT) Score
100 / 100
Boston University has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston University Customer Service
4.5/5
Boston University has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Boston University's Customer Service
Address
Boston, MA 02215
Website
http://www.bu.edu
Phone Number
(617) 353-2000
Boston University's Social Links
Boston University as an Employer
Consumer vs. Employees
Boston University scored a 17 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston University would recommend the brand to a friend. ENPS measures how likely Boston University employees would recommend working at Boston University to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 18% | Promoters |
|---|---|
| 41% | Passive |
| 41% | Detractors |
