13
NPS
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Arizona State University
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About Arizona State University's Brand
A public metropolitan research university located on several campuses spread across the Phoenix, Arizona, Metropolitan Area.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Arizona State University NPS
Arizona State University's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Arizona State University's customers would recommend using the product based on a scale of -100 to 100.
Arizona State University Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Arizona State University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Jun 2023 -25 | Jun 2023 | -25 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 13 | Jun 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arizona State University Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Arizona State University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arizona State University Product Quality
3.5/5
Arizona State University has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arizona State University's overall Product Quality score rated by its users and customers.
Arizona State University Product Information
Arizona State University’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.asu.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Arizona State University Pricing
Arizona State University ROI & Value For Money
3.9/5
Arizona State University has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Arizona State University Customer Satisfaction (CSAT)
Arizona State University Customer Satisfaction (CSAT) Score
60 / 100
Arizona State University has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arizona State University Customer Service
3.9/5
Arizona State University has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Arizona State University's overall Customer Service score rated by its users and customers.
About Arizona State University's Customer Service
Address
615 North Stadium Avenue, Tempe, AZ 85281
Website
http://www.asu.edu/
Phone Number
(855) 278-5080
Arizona State University as an Employer
Consumer vs. Employees
Arizona State University scored a 13 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Arizona State University would recommend the brand to a friend. ENPS measures how likely Arizona State University employees would recommend working at Arizona State University to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 20% | Promoters |
|---|---|
| 32% | Passive |
| 48% | Detractors |
