-100
NPS
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UNH
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About UNH's Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
UNH NPS
UNH's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UNH's customers would recommend using the product based on a scale of -100 to 100.
UNH Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UNH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UNH Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of UNH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UNH Product Quality
2.5/5
UNH has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UNH's overall Product Quality score rated by its users and customers.
UNH Product Information
UNH’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.unh.edu/
- Company Size
- 5,001-10,000 Employees
UNH Pricing
UNH ROI & Value For Money
2.5/5
UNH has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UNH's overall ROI score rated by its users and customers.
UNH Customer Satisfaction (CSAT)
UNH Customer Satisfaction (CSAT) Score
50 / 100
UNH has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UNH Customer Service
2.5/5
UNH has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UNH's overall Customer Service score rated by its users and customers.
About UNH's Customer Service
Address
Hanover, NH
Website
https://www.unh.edu/
UNH as an Employer
4.5/5
UNH has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
UNH scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of UNH would recommend the brand to a friend. ENPS measures how likely UNH employees would recommend working at UNH to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
