40
NPS
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Union Tank Car Company
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About Union Tank Car Company's Brand
Union Tank Car Company or UTLX is a railway equipment leasing company.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Union Tank Car Company NPS
Union Tank Car Company's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Union Tank Car Company's customers would recommend using the product based on a scale of -100 to 100.
Union Tank Car Company Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Union Tank Car Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
May 2024 33 | May 2024 | 33 |
Dec 2024 25 | Dec 2024 | 25 |
Apr 2026 40 | Apr 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Union Tank Car Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Union Tank Car Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Union Tank Car Company Product Quality
3.7/5
Union Tank Car Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Union Tank Car Company's overall Product Quality score rated by its users and customers.
Union Tank Car Company Product Information
Union Tank Car Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Union Tank Car Company Pricing
Union Tank Car Company ROI & Value For Money
3.7/5
Union Tank Car Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Union Tank Car Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Union Tank Car Company Customer Service
5/5
Union Tank Car Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Union Tank Car Company's Customer Service
Address
175 West Jackson Blvd., Chicago, IL 60604
Website
http://www.utlx.com/index.asp
Phone Number
312-431-3111
Union Tank Car Company as an Employer
Consumer vs. Employees
Union Tank Car Company scored a 40 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Union Tank Car Company would recommend the brand to a friend. ENPS measures how likely Union Tank Car Company employees would recommend working at Union Tank Car Company to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 28% | Promoters |
|---|---|
| 12% | Passive |
| 60% | Detractors |
