0
NPS
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United Shore
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About United Shore's Brand
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
United Shore NPS
United Shore's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether United Shore's customers would recommend using the product based on a scale of -100 to 100.
United Shore Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
United Shore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 -20 | Feb 2021 | -20 |
Mar 2021 15 | Mar 2021 | 15 |
May 2021 13 | May 2021 | 13 |
Oct 2021 0 | Oct 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Shore Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of United Shore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
United Shore Product Quality
3.3/5
United Shore has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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United Shore Product Information
United Shore’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.unitedshore.com
- Company Size
- 1,001-5,000 Employees
United Shore Pricing
United Shore ROI & Value For Money
3.2/5
United Shore has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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United Shore Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Shore Customer Service
3.2/5
United Shore has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About United Shore's Customer Service
Address
Pontiac, MI
Website
https://www.unitedshore.com
United Shore as an Employer
Consumer vs. Employees
United Shore scored a 0 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of United Shore would recommend the brand to a friend. ENPS measures how likely United Shore employees would recommend working at United Shore to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
