17
NPS
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University of Maryland Medical System
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About University of Maryland Medical System's Brand
At the University of Maryland Medical System, the health of Maryland is our mission — and our passion. We are the one health system that is focused on our state and delivering health care that’s made for Marylanders. We understand the responsibility that comes with being Maryland’s health care champion. So we’ve developed a care network that includes physicians and providers with expertise in a full range of specialties, like primary care, women’s health, cardiology, cancer care, orthopedics, neurology and more. Every day, dedicated our team members at the University of Maryland Medical System (UMMS) go above and beyond to provide our patients with the outstanding compassionate care they deserve. With 13-member hospitals offering different environments and specialty areas to choose from, we offer unparalleled opportunities to advance your skills and enhance your clinical practice.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
University of Maryland Medical System NPS
University of Maryland Medical System's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether University of Maryland Medical System's customers would recommend using the product based on a scale of -100 to 100.
University of Maryland Medical System Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
University of Maryland Medical System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Aug 2024 20 | Aug 2024 | 20 |
Nov 2024 17 | Nov 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Maryland Medical System Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of University of Maryland Medical System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of Maryland Medical System Product Quality
3.5/5
University of Maryland Medical System has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Maryland Medical System's overall Product Quality score rated by its users and customers.
University of Maryland Medical System Product Information
University of Maryland Medical System’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.umms.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
University of Maryland Medical System Pricing
University of Maryland Medical System ROI & Value For Money
3.2/5
University of Maryland Medical System has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Maryland Medical System's overall ROI score rated by its users and customers.
University of Maryland Medical System Customer Satisfaction (CSAT)
University of Maryland Medical System Customer Satisfaction (CSAT) Score
50 / 100
University of Maryland Medical System has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Maryland Medical System Customer Service
3.3/5
University of Maryland Medical System has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Maryland Medical System's overall Customer Service score rated by its users and customers.
About University of Maryland Medical System's Customer Service
Address
250 W Pratt St., STE 1002, Baltimore, MD 21201
Website
https://www.umms.org
Phone Number
4437502074
University of Maryland Medical System's Social Links
University of Maryland Medical System as an Employer
2.4/5
University of Maryland Medical System has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of University of Maryland Medical System
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
University of Maryland Medical System scored a 17 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Maryland Medical System would recommend the brand to a friend. ENPS measures how likely University of Maryland Medical System employees would recommend working at University of Maryland Medical System to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
