100
NPS
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Brand Page
Upbound
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About Upbound's Brand
Upbound is on a mission to transform the way companies build and manage infrastructure. Designed around control planes, Upbound is a platform for building internal cloud platforms. This new methodology is powered by the popular open-source project (that we invented!) Crossplane. Customers can quickly build, deploy, manage, secure, and use their platforms all from a single point of control.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
Upbound NPS
Upbound's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Upbound's customers would recommend using the product based on a scale of -100 to 100.
Upbound Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Upbound NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upbound Product Quality
4/5
Upbound has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Upbound's overall Product Quality score rated by its users and customers.
Upbound Product Information
Upbound’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://upbound.io/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Upbound Pricing
Upbound ROI & Value For Money
4/5
Upbound has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Upbound's overall ROI score rated by its users and customers.
Upbound Customer Satisfaction (CSAT)
Upbound Customer Satisfaction (CSAT) Score
100 / 100
Upbound has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Upbound as an Employer
4.7/5
Upbound has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Upbound scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Upbound would recommend the brand to a friend. ENPS measures how likely Upbound employees would recommend working at Upbound to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
