25
NPS
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Upfront Ventures
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About Upfront Ventures' Brand
Upfront Ventures is a venture capital firm based in Los Angeles
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Upfront Ventures NPS
Upfront Ventures's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Upfront Ventures's customers would recommend using the product based on a scale of -100 to 100.
Upfront Ventures Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Upfront Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upfront Ventures Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Upfront Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Upfront Ventures Product Quality
3.6/5
Upfront Ventures has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Upfront Ventures' overall Product Quality score rated by its users and customers.
Upfront Ventures Product Information
Upfront Ventures’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://upfront.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Venture Capital & Private Equity
Upfront Ventures Pricing
Upfront Ventures ROI & Value For Money
3.6/5
Upfront Ventures has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Upfront Ventures' overall ROI score rated by its users and customers.
Upfront Ventures Customer Satisfaction (CSAT)
Upfront Ventures Customer Satisfaction (CSAT) Score
67 / 100
Upfront Ventures has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Upfront Ventures Customer Service
3.5/5
Upfront Ventures has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Upfront Ventures' overall Customer Service score rated by its users and customers.
About Upfront Ventures's Customer Service
Address
1314 7th St #600, Santa Monica, CA 90401
Website
http://upfront.com
Phone Number
3107855100
Upfront Ventures's Social Links
Upfront Ventures as an Employer
4.3/5
Upfront Ventures has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Upfront Ventures scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Upfront Ventures would recommend the brand to a friend. ENPS measures how likely Upfront Ventures employees would recommend working at Upfront Ventures to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
