-67
NPS
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Brand Page
UpKeep Maintenance Management
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About UpKeep Maintenance Management's Brand
UpKeep is an Asset Operations Management solution that gives every Maintenance and Reliability team the tools and information they need to run operations efficiently and effectively.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
UpKeep Maintenance Management NPS
UpKeep Maintenance Management's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether UpKeep Maintenance Management's customers would recommend using the product based on a scale of -100 to 100.
UpKeep Maintenance Management Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
UpKeep Maintenance Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jan 2023 -66 | Jan 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UpKeep Maintenance Management Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of UpKeep Maintenance Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UpKeep Maintenance Management Product Quality
2.6/5
UpKeep Maintenance Management has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock UpKeep Maintenance Management's overall Product Quality score rated by its users and customers.
UpKeep Maintenance Management Product Information
UpKeep Maintenance Management’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.upkeep.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
UpKeep Maintenance Management Pricing
UpKeep Maintenance Management ROI & Value For Money
2.4/5
UpKeep Maintenance Management has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UpKeep Maintenance Management's overall ROI score rated by its users and customers.
UpKeep Maintenance Management Customer Satisfaction (CSAT)
UpKeep Maintenance Management Customer Satisfaction (CSAT) Score
50 / 100
UpKeep Maintenance Management has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UpKeep Maintenance Management Customer Service
2.4/5
UpKeep Maintenance Management has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UpKeep Maintenance Management's overall Customer Service score rated by its users and customers.
About UpKeep Maintenance Management's Customer Service
Address
10880 Wilshire Blvd, Los Angeles, CA 90024
Website
http://www.upkeep.com/
Phone Number
3235107268
UpKeep Maintenance Management's Social Links
UpKeep Maintenance Management as an Employer
4.5/5
UpKeep Maintenance Management has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
CEO of UpKeep Maintenance Management
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
UpKeep Maintenance Management scored a -67 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of UpKeep Maintenance Management would recommend the brand to a friend. ENPS measures how likely UpKeep Maintenance Management employees would recommend working at UpKeep Maintenance Management to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
