-20
NPS
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UPS Capital
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About UPS Capital's Brand
UPS Capital, the financial services business if UPS.
Brand at a Glance
79%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
UPS Capital NPS
UPS Capital's Net Promoter Score (NPS) is a -20 with 38% Promoters, 4% Passives, and 58% Detractors. Net Promoter Score tracks whether UPS Capital's customers would recommend using the product based on a scale of -100 to 100.
UPS Capital Overall NPS
| 38% | Promoters |
|---|---|
| 4% | Passives |
| 58% | Detractors |
UPS Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -16 | Sep 2023 | -16 |
Feb 2024 -1 | Feb 2024 | -1 |
Jun 2024 7 | Jun 2024 | 7 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -5 | Feb 2025 | -5 |
Mar 2025 -11 | Mar 2025 | -11 |
May 2025 -15 | May 2025 | -15 |
Mar 2026 -17 | Mar 2026 | -17 |
Apr 2026 -21 | Apr 2026 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UPS Capital NPS by Gender
Male customers rated UPS Capital's NPS 24 points higher than Female customers.
Male
-10
UPS Capital's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
-34
UPS Capital's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
UPS Capital NPS by Ethnicity
UPS Capital's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
UPS Capital NPS by Age
UPS Capital's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
UPS Capital NPS by Usage
UPS Capital's NPS was rated the highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Over 10 Years -100 | Over 10 Years | -100 |
UPS Capital Customer Reviews
Out of the 2 UPS Capital customer reviews 2 were positive and 0 were constructive. UPS Capital customer reviews reflect that all customers have a favorable experience using the products/services of the company.
UPS Capital Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of UPS Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UPS Capital Customer Loyalty Score by Gender
Female customers rated UPS Capital's Customer Loyalty score 12% higher than Male customers.
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Male
73%
Yes
Female
85%
Yes
UPS Capital Customer Loyalty Score by Ethnicity
UPS Capital's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UPS Capital.
73
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
UPS Capital Customer Loyalty Score by Age
UPS Capital's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UPS Capital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
61-65 40% | 61-65 | 40% |
66+ 82% | 66+ | 82% |
UPS Capital Customer Loyalty Score by Usage
UPS Capital's Customer Loyalty score was rated 70% by customers who have used UPS Capital's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UPS Capital Customer Loyalty Score by Industry
UPS Capital's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UPS Capital Product Quality
2.6/5
UPS Capital has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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UPS Capital Product Information
UPS Capital’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated UPS Capital's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated UPS Capital the lowest at 1.6.
- Website
- https://upscapital.com
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into UPS Capital Product Quality
UPS Capital's Product Quality score was rated highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and rated lowest by customers who have used UPS Capital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPS Capital's Product Quality.
Ranked UPS Capital Product Quality the Highest
Ranked UPS Capital Product Quality the Lowest
UPS Capital Product Quality Score by Gender
Male customers rated UPS Capital's Product Quality score 0.9 stars higher than Female customers.
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Male
2.9/5
Female
2/5
UPS Capital Product Quality Score by Ethnicity
UPS Capital's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UPS Capital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
UPS Capital Product Quality Score by Age
UPS Capital's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UPS Capital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
UPS Capital Product Quality Score by Usage
UPS Capital's Product Quality score was rated the highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UPS Capital Product Quality Score by Industry
UPS Capital's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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UPS Capital Pricing
UPS Capital ROI & Value For Money
2.6/5
UPS Capital has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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UPS Capital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from UPS Capital.
Quick Insights into UPS Capital ROI
UPS Capital's ROI score was rated highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and rated lowest by customers who have used UPS Capital's products/services for Over 10 Years.
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Ranked UPS Capital ROI the Highest
Ranked UPS Capital ROI the Lowest
UPS Capital ROI Score by Gender
Male customers rated UPS Capital's ROI score 0.7 stars higher than Female customers.
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Male
2.7/5
Female
2/5
UPS Capital ROI Score by Ethnicity
UPS Capital's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UPS Capital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
UPS Capital ROI Score by Age
UPS Capital's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UPS Capital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
UPS Capital ROI Score by Usage
UPS Capital's ROI score was rated the highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UPS Capital ROI Score by Industry
UPS Capital's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
UPS Capital Customer Satisfaction (CSAT)
UPS Capital Customer Satisfaction (CSAT) Score
43 / 100
UPS Capital has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UPS Capital Customer Satisfaction
UPS Capital's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used UPS Capital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPS Capital's Customer Satisfaction.
Ranked UPS Capital Customer Satisfaction the Highest
Ranked UPS Capital Customer Satisfaction the Lowest
UPS Capital Customer Satisfaction Score by Gender
Male customers rated UPS Capital's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UPS Capital.
50 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
UPS Capital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UPS Capital's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UPS Capital.
30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
70%
CSAT according to Asian or Pacific Islander
UPS Capital's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
UPS Capital Customer Satisfaction Score by Age
UPS Capital's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UPS Capital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 20% |
UPS Capital Customer Satisfaction Score by Usage
UPS Capital's Customer Satisfaction score was rated the highest by customers who have used UPS Capital's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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UPS Capital Customer Satisfaction Score by Industry
UPS Capital's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "UPS Capital Customer Satisfaction Score by Industry",
"text": "UPS Capital's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "UPS Capital's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}UPS Capital Customer Service
2.4/5
UPS Capital has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About UPS Capital's Customer Service
Address
35 Glenlake Parkway NE, Atlanta, GA 30328
Website
https://upscapital.com
Phone Number
4048287532
Quick Insights into UPS Capital Customer Service
UPS Capital's Customer Service score was rated highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and rated lowest by customers who have used UPS Capital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UPS Capital's Customer Service score.
Ranked UPS Capital Customer Service the Highest
Ranked UPS Capital Customer Service the Lowest
UPS Capital Customer Service Score by Gender
Male customers rated UPS Capital's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UPS Capital.
Male
2.8/5
Female
2/5
UPS Capital Customer Service Score by Ethnicity
UPS Capital's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UPS Capital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
UPS Capital Customer Service Score by Age
UPS Capital's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UPS Capital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
UPS Capital Customer Service Score by Usage
UPS Capital's Customer Service score was rated the highest by customers who have used UPS Capital's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UPS Capital Customer Service Score by Industry
UPS Capital's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
UPS Capital as an Employer
3.3/5
UPS Capital has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
UPS Capital scored a -20 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of UPS Capital would recommend the brand to a friend. ENPS measures how likely UPS Capital employees would recommend working at UPS Capital to a friend.
Net Promoter Score
-20
NPS Score
| 38% | Promoters |
|---|---|
| 4% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 31% | Promoters |
|---|---|
| 24% | Passive |
| 45% | Detractors |
