67
NPS
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Upshot
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About Upshot's Brand
Upshot uses advanced analytics, segmentation, app marketing and artificial intelligence to deliver a highly compelling end user experience.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Upshot NPS
Upshot's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Upshot's customers would recommend using the product based on a scale of -100 to 100.
Upshot Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Upshot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 66 | Jan 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upshot Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Upshot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Upshot Product Quality
5/5
Upshot has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Upshot's overall Product Quality score rated by its users and customers.
Upshot Product Information
Upshot’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.upshot.ai
- Company Size
- 11-50 Employees
Industry
Tech
Media
Upshot Pricing
Upshot ROI & Value For Money
3.7/5
Upshot has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Upshot Customer Satisfaction (CSAT)
Upshot Customer Satisfaction (CSAT) Score
100 / 100
Upshot has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Upshot Customer Service
5/5
Upshot has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Upshot's overall Customer Service score rated by its users and customers.
About Upshot's Customer Service
Address
350 N Orleans, 5th Floor, Chicago, IL
Website
https://www.upshot.ai
Phone Number
(312) 943-0900
Upshot as an Employer
2.5/5
Upshot has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Upshot scored a 67 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Upshot would recommend the brand to a friend. ENPS measures how likely Upshot employees would recommend working at Upshot to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
