UrbanStems FAQs

Were happy to assist with changing the delivery date as long as your order has not entered the prep process.

Once an order has entered the prep process, the order is final and no further changes can be made.

Please verify whether your order has been prepped on your Account page prior to contacting our Customer Happiness Team.

If the status says Order Received, then we should be able to help. Reach out to us at [email protected] or 855-614-2779.

If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

We would be happy to assist with changing your credit card. Give us a call at 855-614-2779 anytime between Monday-Friday 8am-6pm.

If your bouquet or plantisn'tup to par, we would be happy to make things right. Please reach out to our Happiness Team at [email protected] with your order number and the quality issues you encountered - we will send out a replacement. Please include photos of the issues reported as it helps us pinpoint the source of the problem, and prevent them for you and other customers.

Guidelines for Replacements

Please note the specific replacement product is at our discretion. In order to allow us to investigate the issue, we do not replace an item with the exact same product. We always aim to replace with a product of equal or greater value as inventory availability permits. We're happy to surprise & delight!

Our offer of a replacement is nontransferable, meaning it is for the original recipient only.

Replacements must be scheduled within 7 days of the issue being reported. The offer is no longer valid 7 days after we've replied to your email, so please stay in touch until the issue is resolved.

For quality issues related to cut flower bouquets, please send in your photos and feedback within 3 days of delivery.

For quality issues related to plants, please send in your photos and feedback within 14 days of delivery.

Any quality complaints reported after the above timeline are not eligible for replacement because there is no way to substantiate that the issue was on our end and not user error. We cannot account for the growing conditions or level of care our products receive once your recipient has received them. Thank you for understanding!

We pride ourselves on timeliness and understand the importance of punctuality.

You can check on the status of your order on your account page.

If your order is being shipped via FedEx, please be sure to review the detailed Travel History section on the FedEx tracking page. You can navigate to the tracking page by clicking on the tracking number in your Shipping Confirmation email.

If your order is running late, please reach out to our Happiness Team at [email protected] so we can make things right! We're happy to help!

Your order will be delivered by one of our in-house bicycle or car couriers during your selected delivery window.

Upon arrival, the courier will take a photo of your bouquet or package outside of the delivery location to confirm that the correct item arrived at the right place, at the right time.

If the building has delivery restrictions, the courier may call you and the recipient to ensure a direct handoff.

Couriers must follow building protocol. This means we cannot get past security or the lobby, and often, we are directed to the Loading Dock or Mail Room.

If we're unable to coordinate a direct handoff, we will leave the package with the appropriate responsible parties at the location.

For single-family homes, or apartment buildings, we may leave the flowers at the front door - pending fair weather - or inside the lobby.

Upon successful delivery, you will be sent a delivery confirmation email containing the couriers delivery photo, delivery notes, and timestamp.

Absolutely! 3-month subscriptions are a popular gift option to celebrate special occasions, but you can customize your Subscription gift by frequency and duration to choose a gift best suited to your recipient.

When you gift a subscription, you'll receive 2-3 emails keeping you as the customer in the loop on each delivery.

You'll get an order confirmation email about a week before the next delivery date. If you want to make any edits, such as to customize the Message card, simply hit reply to the order confirmation email.

If you're gifting a subscription to an area where we ship our flowers, you'll receive a shipping confirmation email with a tracking number after the shipper has picked up the package and it's on its way.

This email is usually sent the evening prior to the delivery date. NOTE: Please expect notification delays during the holiday period when shipping volumes rise.

After the flowers have been delivered, you'll receive a delivery confirmation email as well.NOTE: Please expect notification delays during the holiday period when shipping volumes rise.

Our subscriptions allow you to select a delivery frequency that best suit your needs - either weekly, bi-weekly, or monthly. You can also choose a duration of 1, 3, 6, 9, or 12 months. Choose any combination that works for you!

NOTE: Vogue Subscriptions are only available on a monthly cadence at this time.

While you're not able to choose the order in which the bouquets are sent, we will select what's freshest on the delivery date.

For the Signature Plan, we will ensure you receive bouquets valued between $45-$65.

For the Premium Plan, we will ensure you receive bouquets valued between $70-$90.

For the Vogue Plan, we will ensure you receive one of each Editor-designed bouquet.

For subscriptions with more than 3 deliveries, some bouquets may repeat.

While our subscriptions are billed once upon placing the order and do not auto-renew., our subscriptions can be placed for durations up to 12 months, conveniently reducing the need to place renewal orders.

Subscriptions can be placed up to five weeks in advance of the first delivery date.

If you would like to renew your subscription, we suggest placing another subscription order for the duration and frequency of your choosing.

Deliveries in NYC and DC will arrive in our signature tote - a floral print gift tote with ribbon handles to easily transport the bouquet between home and office.

Nationwide deliveries will arrive in a light pink floral print box that has been designed to keep the delicate blooms safe in transit. Upon arrival, simply open the front flap to remove the blooms.

Promo Codes:

You may use more than one promo code per account.

You may use a promo code only once.

You may not use more than one promo code on an order.

You may not use a promo code on a Subscription order because Subscription orders are not eligible for any form of discount.

Promo codes can only be entered on the last page of checkout, Review & Payment, where it appears just below the photo(s) of the product(s) in your cart.

your profile page

Referral Codes:

Anyone who has not already created an account can use a referral code received from a friend on the Account Creation page.

Open the Referral Code field by clicking the "Have a referral code?" button under the blue Sign Up button.

Referral codes must be entered on this page only and cannot be applied at a later step.

Referral Program: Give $15, Get $15

If you'd like to earn additional credits for flower sending, we have a great referral program!

To refer friends and family, log in to your UrbanStems account and visit the "Earn Free Flowers" tab of to find your unique referral link.

Share that link with your family & friends who are new to UrbanStems, and ask them to create an account.

If they already have an account, they are not eligible to receive referral credit.

When they use your link to create an account, they will automatically receive $15 off their first order.

If they navigate to our website independently and skip using your link, then it is not considered a referral. Be sure they use your link! :-)

After their first order is completed, you'll automatically receive a $15 credit in your account. Its that easy!

You may earn an unlimited amount of referral credits for legitimate referrals.

Thanks for sharing the love!

We're an e-commerce business, so we take all our orders for delivery online through our secure and easy-to-use website.

Click here to read instructions on How To Place An Order.

For our "Local" DC and NYC deliveries, which are delivered by a bicycle or car courier, we craft our double-sized bouquets by gently combining two singles, which creates the overall visual impression of one large bouquet.

Double bouquets are delivered in a larger size of our signature tote. Click here to view our packaging.

Our flowers are packed with a hydration wrap, with a little TLC, they'll be all set to enjoy!

You will know if you have a "Local" delivery on the Delivery Details page, where you will be able to choose a 2-4 hour delivery window, similar to the below screenshot.

a little TLC

For nationwide deliveries being shipped overnight via FedEx, double-sized bouquets will be packaged as two individual bouquets within the same box to protect the delicate blooms in transit.

Click here to view our packaging.

Our flowers are shipped dry to prevent water damage and mold during transit. Your double-sized bouquet will just need and then it's all set to enjoy!

You will know your order is being shipped via FedEx on the Delivery Details page because there will be a truck icon and FedEx-specific delivery details, similar to the below screenshot.

As a standard, our bouquets and vases are sold separately. Our Vogue bouquets are an exception because they always include the editor-curated vase.

Whenever we do offer a bouquet with a paired vase, it is noted online on the Shop page and twice on the product page, above the Add to Cart button and in the Stems Included section of the description.

Within our "Local" DC & NYC delivery zone, our flowers arrive wrapped in an eco-friendly hydration pack to keep them fresh in transit, so they will remain fresh even if you do not add a vase. If you'd like to add a vase, we offer the option to add one once a bouquet has been placed in your shopping cart.

If you choose to add a vase to your order, the pre-arranged bouquet with hydration pack will be placed in the empty vase, and the nested vase + flowers will be nested inside our signature tote or box. Upon arrival, the hydration pack just needs to be slipped off and the vase filled with water - takes mere seconds.

For orders being shipped via Fedex, we dry ship our flowers to prevent mold and water damage. The stems will be placed in the vase, which is secured to the box.

We specialize in delivering a rotating selection of seasonal bouquets and gifts, all of which are sourced and designed in-house. Were a bit different than a traditional florist or a wire service, so wearen'table to do custom arrangements.

Here's what makes us different:

Easy to use website for convenient ordering

A curated selection of unique bouquets - the opposite of dozens of mediocre options available elsewhere

Excellent customer service available by phone, email, and chat 7 days a week

Beautiful blooms backed by a happiness guarantee

Same day and next day delivery, plus pre-ordering up to 4 weeks in advance

Unique floral designs created in-house & farm-direct, resulting in fresher flowers

We offer same-day delivery in the urban areas of DC, south of 125th Street in Manhattan, Brooklyn, and Queens. We also offer next day delivery Tuesday through Saturday (no deliveries on Sundays or Mondays) in our nationwide zone to the lower 48 states.

Browsing and Getting Started

You can begin your order by creating creating an account. Click " Sign In " at the top right hand corner of the webpage next to the shopping bag icon.

After creating your account, click " Shop " in the upper left corner of the screen.

IMPORTANT: Begin typing the recipient's street address in the Delivery Address bar at the top, and select the best option that appears in the drop down menu of suggested addresses.

NOTE: enter floor, suite, or apartment numbers later during checkout.

To the right, select the Delivery Date.

After selecting a Delivery Date, scroll down to browse the products we have available in your recipient's delivery area and on the Date you selected.

When you're done browsing and you've made your selection, click on the photo of the item you'd like to send, review the photos, and carefully read the description.

When you're ready, click "Add to Cart", then click "Checkout".

Proceed through the checkout steps: Recipient details, Delivery details, Goodies, Message, and Review & Payment.

Recipient Details

Tell us who your gift is for, where to go, and provide a phone number so we can troubleshoot issues.

Delivery Details

IMPORTANT: Double check your Delivery Date!

IMPORTANT: If your order is being shipped via FedEx, please read the important details.

If your order is in our "Local" zone and you have the option to input Delivery Instructions, please do so! Examples: "OK to leave at doorstep if no answer" or "Here's an additional point of contact: 202-111-1234"

Goodies

Customize your order by adding special treats or a fancy vase.

Message

Get witty or sentimental as the occasion merits, and add your heartfelt message.

NOTE: We do not include "To:" or "From:", so you can edit your salutation & closing as you see fit. The overall format follows the structure shown online, To line on top, Message body in the middle, and From line as the bottom-most line.

Character limits:

To line - 20 characters

Message body - 140characters

From line - 20 characters

Review & Payment

IMPORTANT: Review all your order details! Most of our orders cannot be modified or canceled after you place it, so treat every order like it is FINAL.

Input your promo code on the right-hand side, right above the order total.

Pay by credit card or Paypal; input your details, then scroll down to click the "Place Order" button.

IMPORTANT: You will know your order is complete when you are routed to the Success page containing your 8-digit order number

We offer either 2 or 4 hour delivery windows in NYC and Metro DC. To keep things moving smoothly and to ensure everyone's order is delivered on time, we cannot promise a more specific time within the selected delivery window.

FedEx delivers between 8am-6pm for Commercial addresses Tuesday-Friday, and 8am-8pm Tuesday-Friday. Saturday delivery is available for some residential addresses in select areas.

We're an e-commerce company, so we only accept orders through our website to ensure you can quickly, easily, and accurately place your order.

Order confirmations, shipping confirmations, and delivery confirmations are all sent via email from [email protected].

Correspondence with the Customer Happiness Team is sent from [email protected].

Marketing emails are sent from [email protected].

We highly recommend adding [email protected] and [email protected] to your Contacts list. This helps ensure you receive vital order-related emails.

When in doubt, check your spam folder.

If you're a Gmail user, check the Promotions and other tabs.

If your UrbanStems account is associated with a work or business email address, check with your IT team regarding whitelisting our domain and checking the firewall.

If you've read the above tips, and you're still unable to find any emails from [email protected] or [email protected], there may be a typo in your email address. If you think this is the case, please reach out to our Happiness Team at [email protected]. We will double-check your account details, we can update your account if necessary, and we can resend any transactional emails to ensure your records are complete.

NOTE: All shipped orders are considered final and cannot be modified or canceled.

Your order will be delivered by FedEx on your selected delivery date.

FedEx delivers Tuesday-Friday for Commercial address and Tuesday-Friday for residential addresses.

NOTE: Saturday delivery is available for certain delivery areas. After inputting your address, you will only see applicable delivery dates.

We ship via Ground: Commercial, Ground: Home Delivery, Express: Standard Overnight, and Express: Priority Overnight. We will select the appropriate shipping method on your behalf so you have a seamless experience.

After your package is scanned into the FedEx system, you will receive an email containing your unique tracking link. This usually happens the evening prior to your delivery date.

NOTE: Please expect notification and scan delays during the holiday season as shipping volumes increase.

You can use this link to track the progress of your package and sign up for delivery alerts directly with FedEx.

Delivery is completed between 8am-6pm for commercial addresses and 8am-8pm for residential addresses.

FedEx drivers may leave packages at the front door, in the care of a concierge or mailroom, or at a secure pickup location.

Signatures are not required.

Once delivery is complete, well send a confirmation email to your inbox.

NOTE: Please expect notification and scan delays during the holiday season as shipping volumes increase.

Our nationwide deliveries are delivered in our sturdy pink boxes.

Every bouquet has been lovingly designed with only the freshest stems meaning we cannot customize orders. Our arrangements arrive almost exactly as pictured.Small amounts of natural variation can be expected as color is impacted by variations in rain and sunshine at the farms. Additionally, in those rare circumstances where our farms' supply runs out, we reserve the right to replace certain stems with other stems of comparable color or value.

If you're DIY-inclined, you're welcome to remove unwanted stems or combine two bouquets in a unique fashion.

We also offer the ability to customize your order with add-ons and a personalized Message which is printed in a handwritten-style font for a personal touch.

We accept most major credit cards (Visa, AMEX, MasterCard, Discover), including international cards, as well as PayPal, ApplePay, and Venmo.

To process your UrbanStems payment through Venmo:

Place your order using a mobile device and select"Choose Another Way to Pay" on the payment page.

Select Venmo, and log into your account, following the prompts within the Venmo app to link payment.

Once your Venmo account is linked, you'll be routed back to the UrbanStems website to complete your order.

Click "Place order" to complete your purchase and receive your confirmation number.

To split Venmo payment with friends and family:

Once an order is placed and paid with Venmo, you will see a notification drop down to "split with Venmo"

Select split and it will take you to the purchase in Venmo where you can send a payment request to friends and family.

We love surprises too! The surprise is your thoughtful gift of gorgeous flowers + the sweet note - our courier's phone call is quickly forgotten once they have the flowers in hand!

It is a common misconception that the phone call ruins the surprise, but often, it is the fastest way to get the flowers into their hands!

Otherwise, our couriers have to leave them in a mail room or for pickup at a front desk.

Then the flowers are at the mercy of the building's personnel to promptly deliver the flowers up to your recipient's office or apartment door. That could take hours, even creating a delay until the next business day!

If you want to loop in a friend, coworker, family member, or roommate who can help ensure the flowers are presented to the recipient in the fashion you have in mind, please feel free to include their name and contact info in the Delivery Instructions.

For the longest vase life, we always recommend following our Flower Care tips. Here are more of our best tips and tricks:

Our #1 tip for getting the most enjoyment out of your flowers is to change the water daily with fresh, cold water. The water should look good enough to drink!

Upon receiving a bouquet, remove the hydration pack (if applicable), and trim the stems at an angle using sharp snips, pruners, or scissors.

Using a clean vase, be sure to give it a rinse to remove any soapy residue, then fill with cold water.

Follow the instructions on the package of flower food that was included with your order, and place the bouquet into the vase.

For the longest vase life, change the water daily and trim the stems every other day. Keep the flowers out of direct sunlight and away from heat sources and fresh fruit.

If you'd like for your blooms to open up more quickly, perhaps for a special event, then use warm water to gently coax the blooms open.

If you run out of plant food, it can be easily replicated at home by adding a couple drops of bleach and a pinch of sugar to fresh water.

Every stem has a different expected vase life. As blooms expire, pull them out from the bouquet to keep the other blooms fresher, longer.

Enjoy your bouquet's subtle changes each day as it ages gracefully!

After you log into your account, you can view your account credit balance in the Profile section of your account page, just below your name, email address, and phone number.

For addresses outside our DC and NYC bicycle & car courier delivery areas, we offer next-day delivery via FedEx.

Depending on your desired product, you can pre-order up to 2-5 weeks in advance of your desired delivery date, pending inventory availability.

At the latest, orders must be placed prior to 2pm EST the day before the desired delivery date.

All orders are final and cannot be modified.

We do not ship to PO Boxes or military bases; we must have a physical street address.

FedEx delivers 8am-6pm Tuesday-Friday for commercial addresses, and 8am-8pm Tuesday- Saturday for residential addresses.

We use a combo of FedEx's different delivery services to best serve deliveries across the Lower 48 States: Ground: Commercial, Ground: Home Delivery, Express: Standard Overnight, Express: Priority Overnight.

While you are not able to choose the delivery method, we choose the method that will best suit your particular delivery address.

You can absolutely order from overseas!

You can complete your order quickly & securely online, and we accept most major international credit cards, plus PayPal.

We require US-based phone numbers for both the Customer and the Recipient.

If there are any delivery issues, our Happiness Team will follow up via email.

Orchids are unique in that they only require a small amount of space in order to feel happy and provide a long blooming period of 4-6 weeks. Orchids are best kept in medium sun and at 70-80 degrees. Water your orchid once a week with about 1.5 ounces of warm water (approximately 1 shot glass).

Weve had many people use our bouquets for their events or big day. If you're DIY-inclined or have helping hands, our bouquets arrive pre-arranged and ready to be trimmed & placed in a centerpiece vase, or wrapped with ribbon for a handheld bouquet.

We always do our best to deliver directly to the recipient as possible.

If the recipient is unavailable at a residential address in our DC or NYC delivery areas, our courier may leave the bouquet with a concierge/doorman/roommate/partner or in a discreet place near the front door if they determine that it's a safe area where it won't be visible from the street. If the courier determines that it's not safe to leave the bouquet, or if extreme conditions will compromise the quality of the flowers, they'll bring your order back to our office, and we'll reach out to schedule a complimentary second attempt.Please note that due to the perishable nature of our products, if a third attempt becomes necessary, we do ask that you place a new order.We send out fresh product for each delivery attempt, which cannot be resold due to our extremely high quality standards, so we cannot send out a third bouquet when we've done our due diligence in following our delivery protocol and making two delivery attempts in good faith.

Succulents like lots of bright light and very little water, like a cactus.

Theyre typically watered every 4-6 weeks, and the soil should be totally dry before watering.

The easiest way to kill a succulent is by over-watering it.

Succulents thrive with lots of sunlight, so placing a succulent in a South-facing window is preferred.

You can reset your password by following these steps:

Go the account login page.

Enter the email address you used when you signed up for an account, and click the "Continue" button.

Click the "Forgot your password?" link just below the "Sign in" button.

We'll then email you a link to reset your password.

Tried those steps above and running into issues?

If you did not receive the password reset email after a few minutes, check your Spam folder.

If you have multiple email addresses, double check that you submitted the password reset to the email address that is associated with your UrbanStems account.

If you've tried all these steps and are still running into issues, then you may have entered a typo when creating your account and entering your address for the first time, or there could be a firewall issue. Either way, reach out to our Happiness Team at [email protected], and we'll help you resolve the matter.

A giftisn'tcomplete without your thoughtful words. Our Message cards are included in the white envelope labeled "For You", alongside a card with care instructions for your gift.

Please check this envelope for the Message card.

If you have confirmed the note was incorrect or missing, then please send a photo of the envelope and materials received to our Happiness Team at [email protected] so we can make things right!

Were happy to assist with changing the note as long as your order has not entered the prep process.

Once an order has entered the prep process, the order is final and no further changes can be made.

Please verify whether your order has been prepped on your Account page prior to contacting our Customer Happiness Team.

If the status says Order Received, then we should be able to help. Reach out to us at [email protected] or 855-614-2779.

If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

Our Subscriptions are perfect for your home or office, for yourself or as a gift.

Since our subscriptions are already discounted, additional discounts cannot be applied.

We currently offer three subscription tiers: Signature, Premium, and Vogue.

Subscriptions can be set to the frequency (weekly, biweekly, or monthly) and duration (1, 3, 6, 9, or 12 month) of your choosing.

Vogue Subscriptions are currently only available on a monthly cadence.

Subscriptions are billed once upon placing the order and do not auto-renew.

The bouquets sent will rotate, and be selected from our current seasonal offerings featured online. At any time, feel free to enter your recipient's address and take a look at our current offerings in that price range to get an idea of what we're currently sending in that area.

Tiered Discounts:

The Vogue Plan - Save 20%

Bouquets designed by Vogue's editors with vases included.

Each Vogue bouquet is valued at $149, which means you pay $119 per delivery after the 20% discount.

The Premium Plan - Save 15%

A chic mix of our high-end, more luxe bouquets.

Our Subscription plans rotate through a variety of bouquets each season within the plan's price range. Our Premium Plan contains bouquets averaging $85, but you are only paying $72 per delivery (which comes out to at least a 15% discount per bouquet).

You will receive a Glass Vase with the first delivery to make the transition to a fresh bouquet easy and hassle free.

The Signature Plan - Save 10%

A collection of our most popular arrangements.

Our Signature Plan contains bouquets averaging $56, but you are only paying $50 per delivery (which comes out to at least a 10% discount per bouquet).

You will receive a Glass Vase with the first delivery to make the transition to a fresh bouquet easy and hassle free.

We ship to the lower 48 states via FedEx.

Air plants are low-maintenance plants thatdon'tneed soil or much water to survive.

All these beauties needs is a good soak in a sink full of water for 30-45 minutes every 3 weeks, starting after about 1 week after arrival.

Xerographica prefer bright but indirect light, so place it near a sunny window, just out of the path of direct beams.

Air plants are pretty tough and should be able to withstand the elements and temperatures from 45 to 80 degrees.

Were happy to assist with updating your subscription. Simply hit reply to your order confirmation email or reach out to our Happiness Team at [email protected].

Our Happiness Team can assist with updating account details like email address, phone number, or name changes. We can also help you merge accounts. Simply send us an email at [email protected].

Thanks for sharing the love! To refer friends and family, log in to your UrbanStems account and visit the "Earn Free Flowers" tab of your profile page to find your unique referral link.

Share that link with your family & friends who are new to UrbanStems, and ask them to create an account.

If they already have an account, they are not eligible to receive referral credit.

When they use your link to create an account, they will automatically receive $15 off their first order.

If they navigate to our website independently and skip using your link, then it is not considered a referral. Be sure they use your link! :-)

After their first order is completed, you'll automatically receive a $15 credit in your account.

Its that easy! Referral credits are unlimited!

Each order can only have one address and one Message. If you would like to send to multiple recipients at multiple addresses, or if you want to include multiple Messages, we suggest placing separate orders.

Promo codes are entered on the Payment page of checkout, to the right of the credit card box, and just under the photo(s) of the product(s) in your cart.

We are happy to change your delivery dates if youll be unable to receive for an extended period of time, and we can pause your subscription. Simply reach out to our Happiness Team at [email protected] and let us know the next best delivery date.

For orders delivered by FedEx, they will be delivered within their operating hours of 8am-6pm for commercial addresses, and 8am-8pm for residential addresses.

To gain additional insights, receive delivery alerts via text or email, and provide specific delivery instructions for the driver, we encourage all customers to sign up for FedEx Delivery Manager.

While FedEx does not guarantee specific delivery times within the windows shown above, the FedEx Delivery Manager is a free service that will allow greater transparency throughout the FedEx delivery process and provide access to the most accurate delivery information in real time.

UPON ARRIVAL

When removing plant from container and protective packaging, avoid bending leaves and stems to avoid breakage; using a friend to help is always advised, and more fun!

Plants become weak and stressed in their journey to you. They need to be exposed to light, and if the soil is dry, water it thoroughly.

Specific care instructions are included in each package, and general guidelines are shown below in this article.

Wear and tear is to be expected with every plant delivery due to shipping. A small amount of damage or loss of leaves might occur.

This is completely normal and won't hinder the overall health of your new plant.

If this is the case, clip away and dead or damaged foliage with a sharp, clean blade.

Leaves that are slightly drooping will perk up within a few days with adequate watering.

We advise against repotting any plant received for at least two weeks in order to not over stress the plant.

ENJOYING YOUR NEW PLANT

Most of the plants we offer thrive in bright, but indirect, light, and the plants prefer moist, but not wet, soil. Please be sure to read the included care card for any recommended special care.

Light:

Place it near a sunny window, just out of the path of direct beams.

Hydration:

Once the spoil is dry, remove the inner planting pot, and place the plastic planting pot and plant into a sink.

Give the plant a good soak by running water over the roots until it begins to drain from the bottom of the pot.

Allow the roots to drain for several minutes before placing back into the decorative pot.

Depending on the amount of light and humidity levels, which impact soil moisture, your new plant may need water every 1-2 weeks.

Yes! For orders delivered in DC and NYC via our in-house bicycle and car courier, you can provide instructions in the Delivery Instructions section of the Delivery page during checkout.

We love to know things like:

OK to leave at the front door.

Additional recipient phone number: 202-111-1234.

Alternative contact (coworker/family member): 202-222-1234

Door/Gate Code is 1234.

OK to leave in Mail Room/with concierge.

While we'd love to help, here are some things we cannot accommodate:

Please call the recipient before the delivery.

We will only call upon arrival.

Please deliver at X:XX time within the window. Or, Please deliver before X:XX time.

We cannot guarantee a specific time of delivery.

Please take a photo of the recipient with the flowers.

We do not take photos of people for privacy reasons.

Please sing to or play a song for the recipient.

We're moving too quickly and there are other services that specialize in this!

If you need to add instructions afteryou'vecompleted your order, please reach out to our Happiness Team at [email protected]

Were happy to assist with changing the delivery address as long as your order has not entered the prep process.

Once an order has entered the prep process, the order is final and no further changes can be made.

Please verify whether your order has been prepped on your Account page prior to contacting our Customer Happiness Team.

If the status says Order Received, then we should be able to help. Reach out to us at [email protected] or 855-614-2779.

If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

NOTE: Changing the delivery address may change the delivery method and the delivery date. Depending on the delivery zone, we deliver by bike, car, or via FedEx.

NOTE: Changing the delivery address may mean the product you selected is not available in the new delivery area, and substitutions may need to be made.

Were sad to see you go! Simply email our Happiness Team at [email protected] and we'll take care of shutting down the account.

Our Happiness Team is here to assist 7 days a week! We can be reached by email, phone, and live chat Monday-Friday 8 AM - 9 PM, and Saturday-Sunday from 11 AM - 7 PM

Reach the Happiness Team by email: [email protected]

Reach the Happiness Team by phone: (855) 614-2779

Reach the Happiness Team by live chat: click the blue "Chat With Us" box in the lower right corner of the screen

We understand the importance of ensuring your order is accurate. Please reach out to our Happiness Team at [email protected] so we can make things right!