18
NPS
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US Fish and Wildlife Service
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About US Fish and Wildlife Service's Brand
Work with others to conserve, protect and enhance fish, wildlife and plants and their habitats for the continuing benefit.
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
US Fish and Wildlife Service NPS
US Fish and Wildlife Service's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether US Fish and Wildlife Service's customers would recommend using the product based on a scale of -100 to 100.
US Fish and Wildlife Service Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
US Fish and Wildlife Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 49 | Jan 2023 | 49 |
Apr 2023 57 | Apr 2023 | 57 |
Aug 2023 63 | Aug 2023 | 63 |
Nov 2023 44 | Nov 2023 | 44 |
May 2024 50 | May 2024 | 50 |
Jul 2024 36 | Jul 2024 | 36 |
Sep 2024 41 | Sep 2024 | 41 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 36 | Dec 2024 | 36 |
Jan 2025 16 | Jan 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Fish and Wildlife Service NPS by Gender
US Fish and Wildlife Service's NPS was rated 34 by Male customers on Comparably.
Male
34
US Fish and Wildlife Service's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
US Fish and Wildlife Service's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
US Fish and Wildlife Service Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of US Fish and Wildlife Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Fish and Wildlife Service Customer Loyalty Score by Gender
US Fish and Wildlife Service's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
US Fish and Wildlife Service Product Quality
2.8/5
US Fish and Wildlife Service has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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US Fish and Wildlife Service Product Information
US Fish and Wildlife Service’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.fws.gov
- Company Size
- 5,001-10,000 Employees
Quick Insights into US Fish and Wildlife Service Product Quality
US Fish and Wildlife Service's Product Quality score was rated highest by Male customers.
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Ranked US Fish and Wildlife Service Product Quality the Highest
US Fish and Wildlife Service Product Quality Score by Gender
US Fish and Wildlife Service's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of US Fish and Wildlife Service.
Male
3.8/5
Female
N/A
US Fish and Wildlife Service Pricing
US Fish and Wildlife Service ROI & Value For Money
3.3/5
US Fish and Wildlife Service has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into US Fish and Wildlife Service ROI
US Fish and Wildlife Service's ROI score was rated highest by Male customers.
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Ranked US Fish and Wildlife Service ROI the Highest
US Fish and Wildlife Service ROI Score by Gender
US Fish and Wildlife Service's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
US Fish and Wildlife Service Customer Satisfaction (CSAT)
US Fish and Wildlife Service Customer Satisfaction (CSAT) Score
46 / 100
US Fish and Wildlife Service has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into US Fish and Wildlife Service Customer Satisfaction
US Fish and Wildlife Service's Customer Satisfaction score was rated highest by Male customers.
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Ranked US Fish and Wildlife Service Customer Satisfaction the Highest
US Fish and Wildlife Service Customer Satisfaction Score by Gender
US Fish and Wildlife Service's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of US Fish and Wildlife Service.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
US Fish and Wildlife Service Customer Service
3.5/5
US Fish and Wildlife Service has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About US Fish and Wildlife Service's Customer Service
Address
4401 North Fairfax Drive, Arlington, VA 22203
Website
http://www.fws.gov
Phone Number
7033581916
Quick Insights into US Fish and Wildlife Service Customer Service
US Fish and Wildlife Service's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked US Fish and Wildlife Service's Customer Service score.
Ranked US Fish and Wildlife Service Customer Service the Highest
US Fish and Wildlife Service Customer Service Score by Gender
US Fish and Wildlife Service's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of US Fish and Wildlife Service.
Male
3.8/5
Female
N/A
US Fish and Wildlife Service as an Employer
Consumer vs. Employees
US Fish and Wildlife Service scored a 18 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of US Fish and Wildlife Service would recommend the brand to a friend. ENPS measures how likely US Fish and Wildlife Service employees would recommend working at US Fish and Wildlife Service to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
