USCIS NPS & Customer Reviews

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USCIS

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USCIS

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About USCIS' Brand

USCIS is a component agency of the Department of Homeland Security.

Brand at a Glance

60%

Customer Loyalty

2.5/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

USCIS NPS

USCIS's Net Promoter Score (NPS) is a -20 with 36% Promoters, 8% Passives, and 56% Detractors. Net Promoter Score tracks whether USCIS's customers would recommend using the product based on a scale of -100 to 100.

USCIS Overall NPS

-20

NPS

36%	Promoters
8%	Passives
56%	Detractors

USCIS NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 -20	Sep 2022	-20
Oct 2022 -24	Oct 2022	-24
Nov 2022 -22	Nov 2022	-22
Apr 2023 -19	Apr 2023	-19
May 2023 -16	May 2023	-16
Nov 2023 -20	Nov 2023	-20
Jan 2024 -16	Jan 2024	-16
Feb 2024 -22	Feb 2024	-22
Mar 2024 -20	Mar 2024	-20
Apr 2024 -21	Apr 2024	-21
Feb 2025 -17	Feb 2025	-17
Mar 2025 -19	Mar 2025	-19

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

USCIS NPS by Gender

Female customers rated USCIS's NPS 32 points higher than Male customers.

Male

-66

USCIS's NPS was rated -66 by Male customers on Comparably.

17%

Promoters

Passives

83%

Detractors

Female

-34

USCIS's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

USCIS NPS by Ethnicity

USCIS's NPS was rated -60 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -60	Asian or Pacific Islander	-60

USCIS NPS by Age

USCIS's NPS was rated -34 points by customers ages 26-30 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

36-40

33%

67%

USCIS NPS by Usage

USCIS's NPS was rated 34 points by customers who have used USCIS's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34

USCIS Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of USCIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60%

40%

USCIS Customer Loyalty Score by Gender

Female customers rated USCIS's Customer Loyalty score 60% higher than Male customers.

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Male

40%

Yes

Female

100%

Yes

USCIS Customer Loyalty Score by Ethnicity

USCIS's Customer Loyalty score was rated 64% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of USCIS.

out of 100

Asian or Pacific Islander

USCIS Customer Loyalty Score by Age

USCIS's Customer Loyalty score was rated 70% by customers ages 26-30 and customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 70%	26-30	70%
36-40 70%	36-40	70%

USCIS Customer Loyalty Score by Usage

USCIS's Customer Loyalty score was rated 100% by customers who have used USCIS's products/services for Less than 1 Year.

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Less than 1 Year	100%

USCIS Customer Loyalty Score by Industry

USCIS's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	82%
Accounting	10%

USCIS Product Quality

2.5/5

USCIS has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

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USCIS Product Information

USCIS’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated USCIS's product the highest. Reviewers from the Accounting industry rated USCIS the lowest at 1.5.

Website: http://www.uscis.gov/

Company Size: 10,000+ Employees

Quick Insights into USCIS Product Quality

USCIS's Product Quality score was rated highest by customers who have used USCIS's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked USCIS Product Quality the Highest

Less than 1 Year	4.6
26-30	3.1
Female	3.1

Ranked USCIS Product Quality the Lowest

36-40	2
Male	1.6
Accounting	1.5

USCIS Product Quality Score by Gender

Female customers rated USCIS's Product Quality score 1.5 stars higher than Male customers.

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Male

1.6/5

Female

3.1/5

USCIS Product Quality Score by Ethnicity

USCIS's Product Quality score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8

USCIS Product Quality Score by Age

USCIS's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 3.1	26-30	3.1
36-40 2	36-40	2

USCIS Product Quality Score by Usage

USCIS's Product Quality score was rated 4.6 stars by customers who have used USCIS's products/services for Less than 1 Year.

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Less than 1 Year	4.6

USCIS Product Quality Score by Industry

USCIS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	2.3
Accounting	1.5

USCIS Pricing

USCIS ROI & Value For Money

2.2/5

USCIS has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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USCIS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from USCIS.

Quick Insights into USCIS ROI

USCIS's ROI score was rated highest by customers who have used USCIS's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked USCIS ROI the Highest

Less than 1 Year	4
26-30	2.6
Female	2.6

Ranked USCIS ROI the Lowest

36-40	1.8
Male	1.6
Accounting	1.5

USCIS ROI Score by Gender

Female customers rated USCIS's ROI score 1 stars higher than Male customers.

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Male

1.6/5

Female

2.6/5

USCIS ROI Score by Ethnicity

USCIS's ROI score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8

USCIS ROI Score by Age

USCIS's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 2.6	26-30	2.6
36-40 1.8	36-40	1.8

USCIS ROI Score by Usage

USCIS's ROI score was rated 4 stars by customers who have used USCIS's products/services for Less than 1 Year.

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Less than 1 Year	4

USCIS ROI Score by Industry

USCIS's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	2.2
Accounting	1.5

USCIS Customer Satisfaction (CSAT)

USCIS Customer Satisfaction (CSAT) Score

38 / 100

USCIS has an overall Customer Satisfaction score of 38 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	23%
Satisfied	15%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	4%
Very Dissatisfied	42%

Very Satisfied

23%

Satisfied

15%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into USCIS Customer Satisfaction

USCIS's Customer Satisfaction score was rated highest by customers who have used USCIS's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked USCIS Customer Satisfaction the Highest

Less than 1 Year	100%
26-30	66%
Female	66%

Ranked USCIS Customer Satisfaction the Lowest

36-40	33%
Male	16%
Accounting	0%

USCIS Customer Satisfaction Score by Gender

Female customers rated USCIS's Customer Satisfaction score 50 points higher than Male customers.

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16 / 100

Male

	Very Satisfied	16%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	67%

66 / 100

Female

	Very Satisfied	33%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	34%

USCIS Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
20%

CSAT according to Asian or Pacific Islander

USCIS' Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

60%

USCIS Customer Satisfaction Score by Age

USCIS's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

66%

36-40

33%

USCIS Customer Satisfaction Score by Usage

USCIS's Customer Satisfaction score was rated 100 points by customers who have used USCIS's products/services for Less than 1 Year.

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Less than 1 Year	100

USCIS Customer Satisfaction Score by Industry

USCIS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"groupId": 104,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "USCIS's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 40
		},
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			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
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			"text": "USCIS's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
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}

Tech	40
Accounting	0

USCIS Customer Service

2.1/5

USCIS has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

Sign Up to unlock USCIS' overall Customer Service score rated by its users and customers.

About USCIS's Customer Service

Address

Washington, DC

Website

http://www.uscis.gov/

Phone Number

1-800-375-5283

Quick Insights into USCIS Customer Service

USCIS's Customer Service score was rated highest by customers who have used USCIS's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked USCIS Customer Service the Highest

Less than 1 Year	3.1
36-40	2.6
Female	2.6

Ranked USCIS Customer Service the Lowest

26-30	1.8
Male	1.6
Accounting	1.5

USCIS Customer Service Score by Gender

Female customers rated USCIS's Customer Service score 1 stars higher than Male customers.

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Male

1.6/5

Female

2.6/5

USCIS Customer Service Score by Ethnicity

USCIS's Customer Service score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of USCIS.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3

USCIS Customer Service Score by Age

USCIS's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of USCIS.

100

Summary	Age	Customer Service Score
26-30 1.8	26-30	1.8
36-40 2.6	36-40	2.6

USCIS Customer Service Score by Usage

USCIS's Customer Service score was rated 3.1 stars by customers who have used USCIS's products/services for Less than 1 Year.

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Less than 1 Year	3.1

USCIS Customer Service Score by Industry

USCIS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.2
Accounting	1.5

USCIS as an Employer

2.5/5

USCIS has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of USCIS

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

USCIS scored a -20 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of USCIS would recommend the brand to a friend. ENPS measures how likely USCIS employees would recommend working at USCIS to a friend.

Net Promoter Score

-20

NPS Score

36%	Promoters
8%	Passive
56%	Detractors

Employee Net Promoter Score

-21

eNPS Score

29%	Promoters
21%	Passive
50%	Detractors

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