2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation

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Ushur, Inc Claimed Company

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 144

TOTAL RATINGS: 4159

CEO: Simha Sadasiva

Ushur, Inc KPIs and OKRs

At Ushur, Inc 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Ushur, Inc's KPIs and OKRs is essential for its success. Out of 138 Ushur, Inc employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 135 have said yes.

Answer	Percent
Yes	98%
No	2%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Ushur, Inc is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Ushur, Inc employees shared they generally receive helpful feedback every week or once a month, while 100% of Ushur, Inc employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

Answer	Percent
Yes	100%
No	0%

Are you typically recognized for the impact and accomplishments you make for your current company?

Answer	Percent
Every week	49%
Once a month	35%
Once a quarter	13%
Once a year	1%
Never	2%

How often do you get valuable feedback on how to improve at work?

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