Ushur, Inc Employee Reviews | Comparably
2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
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EMPLOYEE
PARTICIPANTS
144
TOTAL
RATINGS
4159

Ushur, Inc Employee Reviews

Out of 936 Ushur, Inc employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Ushur, Inc improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Ushur, Inc compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 4% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

Honesty, Setting expectations, Empowering others to lead

Review from HR Dept

Not micro managing, understanding and flexible.

Review from Product Dept

Visionary. Strategic. Empathetic. Driven. Customer-obsessed. Inspiring.

Review from Customer Success Dept

The leadership team is invested in the wellbeing and growth of the employees

Review from Operations Dept

They will always pick up the phone an listen to anything I need to talk to them about.

Review from Sales Dept

What does the leadership team need to get better at?

Leadership Reviews

General company vision, employee satisfaction

Stop micromanagement and start owning your mistakes

Review from Engineering Dept

What is the best part about your compensation package?

Compensation Reviews

Base salary, stock options, bonus

Review from HR Dept

Life Insurance and health insurance

Review from Operations Dept

Great medical insurance that has both a generous HSA contribution or a low deductible PPO

Review from Sales Dept

Great base with achievable commission targets.

Review from Sales Dept

I just went on Maternity Leave and even after a few months off I have a ramp back period where I only work 50% hours for full pay for a whole month which makes the transition back to work so much easier. And everyone is so thoughtful and supportive.

Review from Marketing Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

at least matching with my previous salary.

Review from Product Dept

Underpaid in the sector that i work in

Industry standard pay for balance and motivation

Review from Engineering Dept

Market standards are higher than here

better compensation and bonus in line with industry standard

Review from Engineering Dept

What are some of the best things about your team?

Team Reviews

Collaborative, providing feedback, open communication, engaging, thoughtful, knowledgeable

Review from HR Dept

I am new still evaluating

Review from Product Dept

Collaborative across higher levels, in the same friendly & professional way.

Review from Engineering Dept

Wicked tech smarts. Customer-obsessed. Hard working. True team players. Continuous learners.

Review from Customer Success Dept

We have grown as a team to gether and have a good rapport

Review from Operations Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Domain expertise is lacking and would help if they were upskilled

Lack empathy and drive to deliver

Being proactive, accountable and collaborative

Review from Engineering Dept

What is most positive about the culture and environment at your company?

Environment Reviews

Everybody is very Tech and AI focused. Very smart people here.

Review from HR Dept

startup sprit, perks, people culture.

Review from Product Dept

People first. Growth mindset. Customer centric.

Review from Customer Success Dept

Free food is the best part of the day

The whole company works on inclusiveness

Review from Operations Dept

What needs to change to make the company culture better?

Environment Reviews

Everything needs to change . CEO , CTO, SVP India and VP Engineering India

Review from Engineering Dept

What did you like most about the interview process?

Interviews Reviews

The interviewer was very easy to talk to and was pretty calm.

Process was clearly explained, timelines were met and very quick.

Review from Sales Dept

good interaction, not asking unreasonable questions like FAANG

Review from Engineering Dept

Cultural fit assessment. Use case discussion Technical assessment

Review from Engineering Dept

The ability to meet with a wide variety of people from different departments during the process. This gave me a chance to understand if Ushur was the place for me. They gave me a chance to demonstrate my skill sets during the process including a final panel presenation.

Review from Sales Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Ushur, Inc yet.
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What makes you most happy at work?

Outlook Reviews

The pace of work, adrenaline rush of leading multiple projects, improving processes

Review from HR Dept

when I hear I am quoted.

Review from Product Dept

Opportunity and agency to not only address the day to day but also scale, Make customers raving fans. Coach and mentor people.

Review from Customer Success Dept

I am happy to address new challenges

Review from Operations Dept

I'm solving issues in healthcare that often the least advantaged people are suffering from.

Review from Sales Dept

What's going wrong and how can it be improved?

Outlook Reviews

teams are not aligned and theres gaps in implementation

This company does not know what a SAAS product is and how to run it , they just got sometthing and trying to mint money . The product is completely messed up keeps breaking and is extremely vulnerable

Review from Engineering Dept

Tension between quality and speed, tension between current customers' needs and company goals

What do you like best about your company?

Outlook Reviews

The people, and the freedom to run with things I create and implement.

Review from HR Dept

What would you most like to see improved at your company?

Outlook Reviews

There aren't any Outlook reviews of Ushur, Inc yet.
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